Always loved their stuff for year before they shut down (temporarily). The quality was amazing and so was everything else.. I miss them
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As an influencer, finding quality clothing can be tough, but Kollyy never disappoints! Their clothes are stylish, durable, and crafted with love. I love partnering with a brand that always comes throu... See more
Absolutely no way to track orders unless you direct message. Order was 5 days outside of stated time of delivery and none of the items were true to size. I am now finding it impossible to locate how t... See more
Company replied
The clothing quality is unreal!! They are just like their images! I was worried about the quality and fit of their clothing as it's an affordable brand, but the quality is just amazing. All the clothe... See more
Contact info
12 Galahad Road (Not Return Address), BR1 5DT, Bromley, United Kingdom
- service@kollyy.com
- kollyy.com
3.6
Average
297 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
THIS IS A SCAM DO NOT BUY
UPDATE: I sent an email with all the info before I posted this but there was no reply so I commented on one of their IG posts and they sent me all the tracking info by dm but USPS says they do not have the package yet. I will keep following up.
-
I made a purchase on 07/21, received an “order generated” email the same day but I have not receive any further confirmation to track my order. Now I tried to log in to get my order number to contact them via live chat and it says my account does not exist??
July 26, 2023
Unprompted review
Reply from Kollyy
Dear customer,
We apologize for any inconvenience you may have experienced with the lack of confirmation or follow-up on your purchase. We understand how important it is to receive timely and accurate information about your order.
Regarding your specific issue, we would like to inform you that our system should automatically send you a confirmation email and shipment notification email with tracking information once your order has been processed or shipped. However, sometimes these emails may end up in your spam or junk folder, so please check those folders as well.
In the meantime, you can track your order on this page https://kollyy.com/order-query without logging in to your account. You can just fill in your order number and the email address associated with your order.
We also recommend that you send us an email and provide your account information so that we can check if your account has already been registered.
UPDATE: Thank you for your updated information. Based on the information you provided we found that your order has been shipped out and it's in transit now. Your account is also registered and you can log in to your account with the email address associated with your order. We also send the requested tracking informationt to that email address.
If you are still unable to locate these emails, please contact us directly, and we will be happy to provide you with the necessary information. We appreciate your business and value your feedback, you can contact us at service@kollyy.com at any time. Our team is available 24/7 to assist you with any issues you may encounter.
Best regards,
Jules
KOLLYY
This has to be the WORST EVER CUSTOMER…
This has to be the WORST EVER CUSTOMER SERVICE experience I have ever had... PLEASE, PLEASE, PLEASE do not buy from this company.
They have made it impossible to reach them for Customer Support and all the route to contact Support DO NOT WORK!!!!!
I placed and order on the 8th May 2023, which was then received some time later. One of the Items in the order was delayed in shipping.
Detail of my experience:
Of the initial item received one item needed to be returned due to being too small. I processed a return request through the Order Form and it advised I would here back in 48hrs.. Still within the 15days from receipt. But as yet I have not had ANY response regarding the request.
I have tried to use the "CHAT" on the website, but it doe nothing I just see a completely blank panel after entering my details and clicking "Start the Chat". I have left this open for over 8 hrs with no response and no change to the blank panel.
I have tried using the details advised in the FAQ's section of the website, but the email address advised their is "service(at)us.kollyy.com" which when emailed returns back as UNDELIVERABLE!
If you try and use the "Return Form" in the FAQ's section you have to select and order number from a list of available orders you have made. But when you go to submit the form I get an error saying the order number should not be longer than 15 characters.. but my order number is 16 characters!!! and if you leave the field blank you cannot submit the form as the order number is needed.
May 8, 2023
Reply from Kollyy
Dear customer,
Thank you for your feedback. We apologize for any difficulties you may have experienced in reaching our customer support team and processing your return request.
We appreciate your input as we strive to improve our customer service and communication channels. Our customer service team can be reached at service@kollyy.com. Our team is available 24/7 to assist you with any issues you may encounter.
Additionally, we apologize for the bad experience when you tried to submit the return form and chat with us online. We have tested our website and everything appears to be functioning correctly. Please be careful not to include any extra spaces when filling out your information on this page https://kollyy.com/order-query, and ensure that the email address and order number you provide match.
Regarding your return request, we apologize for any delay in response and would be happy to assist you with the return process. Please send us an email again with your order number and details of the item that needs to be returned, and we will work towards a resolution for you.
If there is anything else we can do to assist you, please do not hesitate to contact us at service@kollyy.com. We'll get back to you within 24 hours.
Best regards,
Jules
KOLLYY
Love every item great quality 💖
July 26, 2023
Unprompted review
Scam site do not buy from
UPDATE: it is now well beyond the 15 day return policy and I haven’t heard anything from anyone even though I tried to send a email, fill out a ticket and do love chat the day I got the products. Scam site do not buy from! No return and not customer service. I am now stuck with these awful items of clothing including a dress that has a leg hole. SCAM SITE.
I received my items and they were fine quality but not what they looked like online at all. I tried to get a refund via the website but it said my email address was wrong, then it said my order number was wrong so I tried emailing customer care but the email address on the website bounced back as rejected and not a real email. I then tried the online chat and they said I would get an email for the return but it’s been over a week and no email (and yes I’ve checked my junk mail daily). I also trie doing the return online again via a receipt and they once again said they would get back to me but no response. The fact it is impossible to get any kind of refund, and the email address isn’t real, screams SCAM!
July 22, 2023
Unprompted review
Reply from Kollyy
Dear Customer,
We apologize for any difficulties you may have experienced with your recent order and the refund process. We take this matter seriously and want to ensure that our customers receive prompt, reliable, and courteous service.
Regarding the issues you have described with the return process, we apologize for the inconvenience this has caused and would like to assist you in resolving the matter. Thank you for your updated information. We've sent the return instructions to your email account again.
Please note that our return confirmation email may sometimes be filtered into your junk or spam folder, so it's possible that you missed our response. Therefore, we kindly suggest checking your junk or spam folder to see if you received any emails from us.
Regarding the refund process, we apologize if there was any confusion or difficulty in initiating a return. We strive to make the return process as clear and easy as possible for our customers and will evaluate our processes to ensure that they are working effectively. After we receive the parcel and check the items inside, 100% product refund will be issued through your original payment method in 3-5 business days.
We hope to serve you better in the future and regain your trust as a valued customer.
If you need additional assistance, please feel free to contact us by email at service@kollyy.com. We will reply to you within 24 hours.
Best regard,
Jules
KOLLYY
INCREDIBLE 😍
I love this site, the items are really of a very good quality and perfect to stand out from the others 🫠 and in addition to the delivery and fast I received the package in less than a week!!
July 4, 2023
Unprompted review
First time ordering here and maybe the…
First time ordering here and maybe the last!! I placed my order, paid already and my package is processing now for 6days and haven’t been shipped yet !!!!!! Been contacting them in the chat and emailed but no reply!! Not great costumer service, especially for my first time buying from them!!
**** After this message it’s clear now*** maybe a good idea to fix the app so people can see progression with their order so they don’t panick especially when they order for the first time .. thankyou for the update
I received my order and I’m happy about it and will order again!!
July 16, 2023
Unprompted review
Reply from Kollyy
Dear Customer,
Please accept our sincere apologies for any inconvenience caused.
Per checking , your order was shipped and in transit . You can check the order status on this page https://kollyy.com/order-query after filling in your email address and order number.
In some instances, the chat page may appear blank & not working due to high chat volumes or network problems. We recommend trying again at a later time or contacting us via email at service@kollyy.com . Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
We regret any inconvenience caused by not receiving our reply via email. However . We want to assure you that we do respond to every message we receive, and it is possible that our response may have been overlooked or went to your spam or junk folder. Please double check .
Please feel free to contact us at service@kollyy.com if there is anything else we can do to assist you further.
Best regard,
Mandy
KOLLYY
My experience was very gratifying
My experience was very gratifying, it is a very nice and quality clothing, the shipping was a little late, but it is compensated by the nice clothes.
July 6, 2023
Unprompted review
Kollyy is the perfect place to buy…
Kollyy is the perfect place to buy clothes that are at a great price and even better quality! I’m in love with my items and I wish I knew about it sooner! So happy with my purchase! X
July 8, 2023
Unprompted review
Hasn’t shipped in 5 days! NO CUSTOMER SUPPORT!!
It’s been 5 days since I’ve ordered and usps says they still have yet to receive the package from the merchant… can’t find a number or email for customer service to contact.. I have was SO excited to wear the fit to my next rave 😭
July 3, 2023
Unprompted review
Reply from Kollyy
Dear Customer,
We apologize for any inconvenience you may have experienced regarding your recent order.
Upon checking , your order was shipped and in transit . We want to assure you that our system automatically sends a shipped out notification email to the address you provided during checkout, as part of our commitment to provide transparent and efficient service to our customers.
If you have not received your shipped out notification email, we recommend checking your spam or junk mailbox to ensure it did not get filtered out.
Alternatively . You can check the order status on this page https://kollyy.com/order-query after filling in your email address and order number.
We regret to inform you that we do not currently offer telephone support. But we will consider this in the near future to meet the needs of customers.
Our email is service@kollyy.com . If you can not track your order via above link , please contact us then we will help to look into it for you .
Best regard,
Mandy
KOLLYY
Maximum availability
Maximum availability, excellent shipping service, the items are exactly like in the photos, if not better.
July 4, 2023
Unprompted review
I love Kollyy
I love Kollyy! All the items are such statement pieces and everything fits so perfectly! The packages also come super fast. Definitely the place to get fun summer fits - can’t wait to get more from them.
June 28, 2023
Unprompted review
This was my first time buying Kollyy…
This was my first time buying Kollyy items and I love them all !!!!!!!!
Great selection, reasonable prices and fast shipping. The fabric is good and the items look exactly what I want. They’re so trendy and true to size.
Will definitely be ordering with them again!
June 27, 2023
Unprompted review
My favourite brand ever!❤️
My favourite brand ever!❤️
Cheap prices and good quality 👌🏻✨
I can change my outfit everyday. Thank you Shop Kolly! Xx
June 25, 2023
Unprompted review
IN LOVE with the quality and kolly's…
IN LOVE with the quality and kolly's service, they are incredible
June 25, 2023
Unprompted review
I love my order from Kollyy!!
I love my order from Kollyy! They were so quick with shipping, and everything I got is perfect. It all looks just like the photos and the fit is great. They have so many different cute and stylish y2k clothing pieces. I’m impressed!
June 25, 2023
Unprompted review
favorite dress i’ve ever wore??
i don’t think i’ve ever left a review online before ever. i’m leaving this one for two reasons, first, because of some of the reviews i saw on here after i had already made my purchase i threatened an innocent online operator of kollyy that if i didn’t get my order i would dispute the charge and second, which means i owe it to them to leave a review after getting a dress that i will be purchasing in more colors. i apologize and thank you so much for my dress 😍😍😍
June 24, 2023
Unprompted review
my clothes came is probably the one good thing and one doesn’t fit me…
my clothes came and one doesn’t fit me however i wasn’t able to track it at all now i want to return one item as it doesn’t fit me and now it’s saying that my email address and order number doesn’t match do not shop here awful customer service
May 25, 2023
Unprompted review
Reply from Kollyy
Dear Customer,
We are deeply sorry that you are not satisfied with our product .
Please note that sizing can vary between items, so we encourage customers to refer to the size chart before making a purchase. We will take your feedback into account as we continue to improve our size selection process and make it simpler and more precise for our customers.
If you can not track the order during shipping , you may contact us to check for you anytime .
As for return . If the return process does not work . You can contact our customer service team and explain the situation in detail, including the reason for requesting a return and any relevant order .Once we receive this information, we will do everything we can to process your return promptly and keep you updated on its status.
If you need additional assistance, please feel free to contact us by email at service@kollyy.com
Best regard,
Mandy
KOLLYY
The company is very helpful and…
The company is very helpful and interactive. Overall my order and products were impeccable!
June 16, 2023
Unprompted review
I love Kollyy’s clothes and the…
I love Kollyy’s clothes and the shipping has been super fast for me! I never had any problem with how the clothes are because the quality is super nice and they really look amazing.
May 12, 2023
Unprompted review
Never had any problems<3
Never had any problems. Delivery was always on time and the customer service is also very friendly and helpful! + the clothes are very unique and good quality<3
June 16, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.