Kollyy Reviews 297

TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Always loved their stuff for year before they shut down (temporarily). The quality was amazing and so was everything else.. I miss them

Rated 5 out of 5 stars

As an influencer, finding quality clothing can be tough, but Kollyy never disappoints! Their clothes are stylish, durable, and crafted with love. I love partnering with a brand that always comes throu... See more

Rated 1 out of 5 stars

Absolutely no way to track orders unless you direct message. Order was 5 days outside of stated time of delivery and none of the items were true to size. I am now finding it impossible to locate how t... See more

Company replied

Rated 5 out of 5 stars

The clothing quality is unreal!! They are just like their images! I was worried about the quality and fit of their clothing as it's an affordable brand, but the quality is just amazing. All the clothe... See more


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3.6

Average

TrustScore 3.5 out of 5

297 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The clothing came exactly as pictured…

The clothing came exactly as pictured and nicely packaged. I received all items in an efficient time frame. Not to mention the clothes they carry are super CUTE! Soo happy with my items 🥰 I’m a size small and all items I ordered fit perfectly.

May 30, 2023
Unprompted review
Rated 5 out of 5 stars

I loved my kollyy order

I loved my kollyy order. I was a little bit nervous ordering for the first time but everything was amazing!!! I got two dresses and a crop top and they all came looking exactly like the picture, true to size and made me look so good. I posted a try on haul on my tiktok: hellena_.m3 and I got so many compliments!!

May 23, 2023
Unprompted review
Rated 5 out of 5 stars

love this brand!

i love kollyy! their clothes are all so trendy and i genuinely love everything i received. the clothes came very quickly, look just like the pictures on the website, and fit true to size.

May 25, 2023
Unprompted review
Rated 5 out of 5 stars

adore!!

I truly adore the team’s contact with the customer! It is a crucial facet of a good brand :) Moreover, the pieces I’ve picked, were shipped to me in a short period of time and they turned out to look as marvelous as they were in the pictures! Definitely recommend.

May 23, 2023
Unprompted review
Rated 5 out of 5 stars

AMAZING!!

The products were much better than I could imagine! I love each product so much, quality is incredible and the designs are so original <3

May 22, 2023
Unprompted review
Rated 5 out of 5 stars

Shopping with Kollyy was perfect!!

Shopping with Kollyy was perfect, sometimes I worry about ordering items from abroad due to long shipping times, lost parcels in transit or import fees however my experience here completely changed that! My parcel was received so quickly and safely, the quality of the clothing was even better than expected and everything fit perfectly as to the websites measurements. Now I’m so excited to order even more pieces knowing that I’ll have a positive experience, the customer service is also great and reliable! Thank you :)

May 21, 2023
Unprompted review
Rated 1 out of 5 stars

I have been sending continuous mails…

I have been sending continuous mails and they aren’t replying. Still haven’t received any update or mail from Kolly considering my order. It still hasn’t arrived yet. There is also no way to contact Kolly, besides mail. But they don’t answer! I don’t know if I’ll ever receive my order :( It’s status has been on ‘processing’ for more than a week!

May 10, 2023
Unprompted review
Kollyy logo

Reply from Kollyy

Dear Customer,

We apologize for the inconvenience caused by the lack of response regarding your order. We understand how frustrating it can be when there is no update or communication.

Normally, we strive to respond to all customer inquiries within 24 hours.

If you have not received a response from our team, we recommend trying to check your spam folder to ensure that our service email was not redirected there. Additionally, please verify that our service email is on your white list to avoid future issues with our emails being marked as spam.

Alternatively, you may contact our live chat service directly which is available to assist you 24/7. Our team is always ready to help and address any concerns that you may have.

Please kindly provide us with your order details so that we may investigate the matter further and provide a prompt resolution.

Thank you for choosing our company, and we look forward to hearing from you soon.

Best regards,
Kollyy

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