It took almost two months to receive my order which on the website looked 3 dimensional and when I received it, which was someone else's picture/order, it was the picture stuck to a piece of plastic.... See more
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The item looks completely different than in the pictures. In Germany, this would be considered deliberate consumer deception and misleading advertising. I have not been offered a refund so far. I will... See more
The face was zero percent accurate with the picture i chose. After texting them about a refund because of their mistake they just offered me a 60% refund. i would never ever order something from there... See more
I'm very satisfied with the delivery. The delivery time is acceptable, but you have to order early, of course. However, I still have to complain: you get a link to check the order status, but no statu... See more
Company replied
Company details
Written by the company
Kozgift beschäftigt sich mit der Herstellung und Verarbeitung von kundenspezifischen Produkten. Wir reparieren permanent verschiedene Accessoires und Schmuckstücke zu Leben und Liebe. Derzeit bietet Kozgift hauptsächlich personalisierte Online-Fototaschen, Foto-Nachtlichter, Namensschmuck, Geburtssteinschmuck usw. an. Egal wo Sie sind, wer Sie sind und worüber Sie leidenschaftlich sind, auf kozgift.com ist es unsere Kernvision, Ihnen zu helfen, Ihre Einzigartigkeit auszudrücken oder Ihre guten Erinnerungen für immer zu prägen. Unser Team ist bestrebt, seinen Kunden kostengünstige, qualitativ hochwertige Produkte und professionelle Lieferanten, Produktionsinstitutionen und professionellen Kundenservice anzubieten. Wir bestehen darauf, unseren Kunden qualitativ hochwertige Produkte und ein gutes Einkaufserlebnis zu bieten und alle Dienstleistungen auf der Grundlage von Kundenvorschlägen zu verbessern. Kunden Freude und Emotionen an den Geschenkprodukten von Kozgift teilen zu lassen, ist unser ständiges Streben. Kozgift hat es sich zur Aufgabe gemacht, eine Vielzahl kreativer, stilvoller oder maßgeschneiderter Geschenke anzubieten. Bitte seien Sie versichert, Überraschungen für Ihre Lieben zu wählen.
Contact info
Room 605,No.10, Jinzhou North Road, Cangshan District, Fuzhou, Fujian, China, 350007, Fuzhou, China
- kozgiftorder@gmail.com
- kozgift.com
2.0
Poor
133 reviews
Replied to 19% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The product was alot smaller than…
The product was alot smaller than expected and alot thinner as well
February 21, 2024
Unprompted review
Reply from Kozgift
Dear Customers
We always answer customer questions with integrity and a customer-oriented attitude to provide every customer with a satisfactory experience. We accept consumer supervision. If you are not satisfied with our product, you can tell us your order number via our customer service email: kozgiftorder@gmail.com
We'll take care of it for you. Please trust us again.
I would appreciate an answer
Personalization incorrect and customer service MIA
The personalization on the Pickleball paddle was off-center and incorrect. I emailed Customer Service and never heard back. It could have been cute.
March 7, 2024
Unprompted review
Reply from Kozgift
Dear Customers
We have always worked with integrity and a customer-oriented attitude, answering customers' questions and providing every customer with a satisfactory experience. We accept consumer supervision. If you are not satisfied with our products, you can tell us your order number via our customer service after-sales email: kozgift order@gmail.com
We will handle the matter properly for you. Please trust us again.
I look forward to your reply
Personalized Medaillon Chain
Hi, my name is Tomas. The Medaillon I received was defect. I couldn’t close it anymore. I hope you understand the problem and can give me a good solution. Thank you for your help.
March 13, 2024
Unprompted review
Reply from Kozgift
Dear Customers
We have always worked with integrity and a customer-oriented attitude, answering customers' questions and providing every customer with a satisfactory experience. We accept consumer supervision. If you are not satisfied with our products, you can tell us your order number via our customer service after-sales email: kozgift order@gmail.com
We will handle the matter properly for you. Please trust us again.
I look forward to your reply
4 weeks Delivery time
4 weeks Delivery time. Clock has poor quality, needed to bei optimised snd reworked.
March 8, 2024
Unprompted review
Reply from Kozgift
Dear Customers
We have always worked with integrity and a customer-oriented attitude, answering customers' questions and providing every customer with a satisfactory experience. We accept consumer supervision. If you are not satisfied with our products, you can tell us your order number via our customer service after-sales email: kozgift order@gmail.com
We will handle the matter properly for you. Please trust us again.
I look forward to your reply
Reply from Kozgift
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Never again
Delivery took one month!
They delivered one of 3 items in wrong colour and one in wrong size.
The quality was ok.
December 5, 2023
Unprompted review
Reply from Kozgift
Dear Customers
We have always been working with integrity and a customer -oriented attitude, answer the questions of customers and offer every customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can give us your order number via our customer service-After-Sales-e-email: kozgift order@gmail.com
We will properly do the matter for you. Please trust us again.
I am looking forward to your answer
Reply from Kozgift
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
It’s just ok for the money
Everything went smoothly with ordering and receiving my product. My only problem is that I felt the quality of the product wasn’t very good. The wording that was attached to the sign was the only thing good about the custom sign but the wood and the engraved wording felt cheap.
January 30, 2024
Unprompted review
Reply from Kozgift
Dear Customers
We have always worked with integrity and a customer-oriented attitude, answering customers' questions and providing every customer with a satisfactory experience. We accept consumer supervision. If you are not satisfied with our products, you can give us your order number via our customer service after-sales email: kozgiftorder@gmail.com
We will handle the matter properly for you. Please trust us again.
I am looking forward to your answer
Terrible quality, poor customer service
Ordered a personalized key rack. The item I received was similar to the photo, but worse quality in every way. The color was off, the dimensions were completely different, the hooks were bent, the metal was thinner.
When I emailed to ask, I was told that the website photo was a 'reference' and what I received was 'correct'. They also told me they won't honor a return, even though their website states a 30% fee on returns for personalized items.
I should have known better than to order from this shady site, but blame Kozgifts for deceptive sales practices and contradictory return info.
Buyer be very aware...
January 12, 2024
Unprompted review
Reply from Kozgift
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can provide us with your order number through our customer service after-sales email：kozgiftorder@gmail.com
We will handle it properly for you, please trust us again.
Looking forward to your reply
Delivery arrived 2 weeks late
Delivery arrived 2 weeks late, when requested, the tracking link was sent. Otherwise, no response or information as to why everything was so late, despite repeated requests. Item was well packaged and arrived without damage.
January 3, 2024
Unprompted review
Reply from Kozgift
We are so sorry Dear， that the poor express service didn't satisfy you. Our customer service has been following up the logistics information for you. You can contact our customer service next time and choose a better local express service for you. I wish you a happy life.
As described and shipped promptly.
December 14, 2023
Unprompted review
Reply from Kozgift
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Poor Quality
Poor Quality. Don't buy! I can not recommend it at all. I bought a personalized Sweater.
January 4, 2024
Unprompted review
Reply from Kozgift
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can provide us with your order number through our customer service after-sales email：kozgiftorder@gmail.com
We will handle it properly for you, please trust us again.
Looking forward to your reply
Unfortunately I didn’t have any…
Unfortunately I didn’t have any information about the shipment. My order came many many days late an it even was broken.
Definitely not happy about my order and I would buy there again.
January 1, 2024
Unprompted review
Reply from Kozgift
Dear customers,
I'm very sorry for causing you any unpleasantness. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions please contact email: kozgiftorder@gmail.com. We will help you deal with it in time.
It looked really bad
It looked really bad. Nothing like the picture I sent. I have no hair on my head and in the picture I got I had hair.China had always had best in quality. This was very disappointing. I could have gotten this poor quality here in the USA.
December 20, 2023
Unprompted review
Reply from Kozgift
Dear customers,
We're sorry to hear that.
Can you email us a clear picture of the item you received and show us the issue you mentioned?
After we receive your email, we will provide you with the best solution. Your satisfaction is our top priority.
If you have further questions, please email kozgiftorder@gmail.com.
Everything ok.
November 24, 2023
Unprompted review
Reply from Kozgift
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Picture and color does not look good
Picture does not look good, color of the pullover looks like „dirty golden“ rather than the expected color beige….
November 25, 2023
Unprompted review
the product was actually better than I…
the product was actually better than I expected, a cozy blanket and the pictures are pretty clear
November 2, 2023
Unprompted review
Reply from Kozgift
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
The value of this merchandise is no…
The value of this merchandise is no more than 2 US. Dollars! I am very disappointed and angry at my own stupidity
September 1, 2023
Unprompted review
Reply from Kozgift
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at kozgiftorder@gmail.com with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[kozgiftorder@gmail.com]
Lowest quality & zero honesty
The product, as far as quality is not worth 1/10 of the price.
I ordered a custom print towel. Prints do not align, white gaps witg missing print, cracks on towel due to manufacture mishandling. Ordered orange, came pink...then seller shows me a swatch where pink is called orange to be right...
No quality control, lying customer service are just a few of the flaws.
Stay away from this seller and check the reviews before you order....vere few, and all 1 star.
The annoying part is that they sell for $40 something that costs 2 bucks to manufacture, and yet they do not want to stay behind their products and take a minimum of responsibility for their own flaws and errors.
September 4, 2023
Unprompted review
Reply from Kozgift
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at kozgiftorder@gmail.com
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
kozgiftorder@gmail.com]
Bad quality and no response on my email
August 18, 2023
Unprompted review
Reply from Kozgift
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at kozgiftorder@gmail.com
with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[kozgiftorder@gmail.com]
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