Krause Autos Reviews 96

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and friendliness of the staff. Many appreciate the reasonable pricing and the exceptional customer service, often mentioning the convenience of free car collection and delivery. People frequently commend the clear communication and the efficiency of the work carried out. However, some people were dissatisfied with the pricing, mentioning instances where they felt overcharged for services. These customers reported receiving quotes they considered excessive, leading them to seek repairs elsewhere at a significantly lower cost.

What people talk about most

Service

Users describe positive interactions with service, highlighting the convenience of car collection and... See more

Staff

Consumers find staff to be positive. Many reviewers consistently praise the staff for being polite, helpful,... See more

Price

Customers consistently note positive experiences with price. Many reviewers praise the competitive and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the great customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Krause Autos consistently deliver what they promise. Never any hassle, easy to book MOT, confirmation and they pick up and drop car back off when they say. An absolutely great level of service, profes... See more

Rated 5 out of 5 stars

Great company to deal with. Getting my major service completed with the was an excellent experience. The garage collected my car, kept me informed through the service. I used Krause Autos for some war... See more

Rated 5 out of 5 stars

I have been using Krause Autos for several years now for M.o.T and any repairs. The service and level of work carried out is always exceptional and reasonably priced. The staff are extremely pleasant... See more

Rated 5 out of 5 stars

From the minute I made the initial call, the service was excellent. She was polite, friendly and really helpful, which instantly put me at ease. I took my car in for its MOT, waited, and had it ba... See more


Company details

  1. Mechanic
  2. Auto Body Shop
  3. Car Service

Written by the company

Krause Autos was set up in 2020 and remains family run. We're a friendly, local vehicle repair garage and bodyshop, also offering car servicing and MOT, aiming to provide the highest levels of technical expertise for our customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

96 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Picked my car up in the morning and dropped off in the evening. Communicated with me during the day about work that needed doing. Will use again

January 12, 2026
Rated 5 out of 5 stars

Excellent company

Excellent company, always goes goes the extra mile (no pun intended!), keeps customer informed, fixes first time and competitive prices.

December 30, 2025
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Getting my major service completed with the was an excellent experience. The garage collected my car, kept me informed through the service. I used Krause Autos for some warranty, which was excellent. I have in the past used Land Rover dealership, and wanted to try a local company. I also saved over £200 which was great. I would highly recommend Krause autos for any repairs or servicing.

January 2, 2026
Rated 5 out of 5 stars

Best service i have ever received

This garage is the best i have ever had the pleasure of taking my vehicle to, they are highly profession, polite, informative and honest, their service is second to none. Not to mention their prices are very competitive, i know they are a small run family business, but very rarely do you get such great customer satisfaction. I wont go anywhere else.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service - the pick up and drop off aspect is very much appreciated. Kept me informed throughout regarding any work required and cost impact. Would recommend, thank you.

December 15, 2025
Rated 5 out of 5 stars

Great

Picked up car on time, and was very considerate in terms of parking and confirming time. Work was done to a high standard and again on time - great.

December 7, 2025
Rated 5 out of 5 stars

Krause Autos is a great trusty garage

Krause Autos is a great trusty garage. Collected mid morning for a major service, called to confirm it was completed and on inspection the car looks in good health. Car was back with me around 5pm.

Lovely people that work there, free collection and so trustworthy.

December 18, 2025
Rated 5 out of 5 stars

Just had a master service done on my…

Just had a master service done on my little car.
They came and picked up the car and dropped it off when done.
Car is running smoothly so all good.
Great service, we are new to this garage but very happy with the service we have been given so will be back.

October 20, 2025

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