Krause Autos Reviews 96

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and friendliness of the staff. Many appreciate the reasonable pricing and the exceptional customer service, often mentioning the convenience of free car collection and delivery. People frequently commend the clear communication and the efficiency of the work carried out. However, some people were dissatisfied with the pricing, mentioning instances where they felt overcharged for services. These customers reported receiving quotes they considered excessive, leading them to seek repairs elsewhere at a significantly lower cost.

What people talk about most

Service

Users describe positive interactions with service, highlighting the convenience of car collection and... See more

Staff

Consumers find staff to be positive. Many reviewers consistently praise the staff for being polite, helpful,... See more

Price

Customers consistently note positive experiences with price. Many reviewers praise the competitive and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the great customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Krause Autos consistently deliver what they promise. Never any hassle, easy to book MOT, confirmation and they pick up and drop car back off when they say. An absolutely great level of service, profes... See more

Rated 5 out of 5 stars

Great company to deal with. Getting my major service completed with the was an excellent experience. The garage collected my car, kept me informed through the service. I used Krause Autos for some war... See more

Rated 5 out of 5 stars

I have been using Krause Autos for several years now for M.o.T and any repairs. The service and level of work carried out is always exceptional and reasonably priced. The staff are extremely pleasant... See more

Rated 5 out of 5 stars

From the minute I made the initial call, the service was excellent. She was polite, friendly and really helpful, which instantly put me at ease. I took my car in for its MOT, waited, and had it ba... See more


Company details

  1. Mechanic
  2. Auto Body Shop
  3. Car Service

Written by the company

Krause Autos was set up in 2020 and remains family run. We're a friendly, local vehicle repair garage and bodyshop, also offering car servicing and MOT, aiming to provide the highest levels of technical expertise for our customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

96 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Krause Autos brilliant …

Krause Autos in Sandy are a first class business, very friendly, polite, helpful and they even collect your car and drop it back, I’m extremely impressed with the service and the costs were very reasonable. Thanks very much to you all!

August 3, 2022
Unprompted review
Rated 5 out of 5 stars

I had travelled down to the Sandy are…

I had travelled down to the Sandy area to carry out a survey, but the constant stop starts had unfortunately flattened my battery. I contacted my breakdown cover, but after 20 minutes online with a poor mobile signal I gave up and googled local garages. I rang Krause Autos, and though they don't do breakdowns said that they could get me back on the road. They arrived in 10 minutes and got me sorted. Great job

May 27, 2022
Unprompted review
Rated 5 out of 5 stars

Kraus Autos - excellent, friendly & professional

Kraus Autos are the friendliest, efficient, honest and most reasonable garage I have used for a long time. I really like the fact they collect and return the car, not many garages do this. I have had a couple of services and repair work done by them, great job each time,
I had an annoying problem with a stuck car seat. Both Chris the owner and Chris the driver were so helpful, the problem was fixed straight away. And I received helpful advice on what to do in the future.
These guys go above and beyond, I recommend them 100%, once you switch to Kraus Autos you will not look back.😊

May 24, 2022
Unprompted review
Rated 5 out of 5 stars

I have used Krause 3 times now

I have used Krause 3 times now, MOT, Service and Accident repair. You will not find a more honest and professional team. From Kevin (they pick up and drop off your car!) to Chris that owns the garage to the team. They have always (woman on my own) treated me with honesty, transparency and respect. No 'oh love that's complicated' which I have experienced before. They are 100% focused on doing the right thing by you. I would not hesitate to use, and will only go for them. Quality, Service and Value. They are also very kind as twice my car was damaged by a hit-run and they cared about the cost to me as even refused to charge me more then they could. What more can you ask for?!!

May 19, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service every time!

Friendly guys with a great and honest service. Always make an effort to fit me in last minute. Very convenient for me as I work around the corner but offer a collection service. Any repairs or maintenance have been carried out to a very high standard and the workshop is very clean. I can’t recommend them enough.

Thanks again for always fitting me in last minute.

Mike (impulse)

April 3, 2022
Unprompted review
Rated 5 out of 5 stars

Superb local garage

Found these guys via a brokering site. Relatively new local garage, can't recommend them highly enough. Really professional service did a good job Really quickly have already booked to use them again. Very pleasant to deal with. Highly recommended.

December 29, 2021
Unprompted review

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