⭐️⭐️ I am disappointed with my purchase from Kugoo.eu. I ordered a KuKirin G2, but the delivery has taken longer than expected. The tracking information has also not been updated properly, which... See more
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They said it will not be here on christmas but it came less then 2 weeks and not js that i looked uo on tiktok bexuase i thought thise wasnt legit website people saying they didnt get there irders but... See more
Company replied
DO NOT BUY ANYTHING FROM THIS COMPANY, IT IS A TOTAL SCAM!!!! I bought a scooter which arrived completely broken, with a battery which was leaking. They refused to replace the scooter or to refund me.... See more
Company replied
At the beginning, we were honestly a bit skeptical, as there are many fake websites out there for Kukirin scooters. However, our experience quickly proved the opposite. Communication with custom... See more
Company replied
Company details
Written by the company
KUGOO Electric Scooter-- A prominent store of electric scooters designed for adults. Our mission is to revolutionize urban transportation, offering you a secure and cost-effective journey with various options, from efficient commuter e-scooters to robust off-road models.
Contact info
3.5
Average
79 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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2 зірки
⭐️⭐️
I am disappointed with my purchase from Kugoo.eu. I ordered a KuKirin G2, but the delivery has taken longer than expected. The tracking information has also not been updated properly, which made me worried about where my order was.
I understand that delivery delays can happen, but I expected better communication and more accurate tracking information. I hope the scooter arrives safely, but based on my experience so far, I cannot say that I am satisfied with the service.
August 9, 2026
Unprompted review
Reply from Kugoo
Dear customer,
Thank you for contacting KUGOO customer service.
Thank you for sharing your feedback, and we sincerely apologize for the frustration caused by the delivery delay and the tracking updates. We completely understand how worrying it can be when the tracking information is not updated in a timely manner.
Please be assured that your scooter is on its way. Sometimes the tracking status may not update promptly because the package has not yet been scanned at the next shipping facility. This kind of gap is normal during transit, and tracking details usually refresh once the package reaches the next location. We kindly suggest treating the shipping status as a reference for now.
We appreciate your patience and understanding. If you have any further concerns about your order, please feel send us an email support@kugoo.eu and we will be glad to assist you.
Best regards,
KUGOO Customer Support Team
Reply from Kugoo
Dear customer,
Thank you for contacting KUGOO customer service.
We are truly delighted to receive your wonderful feedback and the five-star rating. It is very rewarding to know that you are satisfied with the quality of our product and the speed of our service. Your kind words are a great encouragement to our entire team, motivating us to continue working hard to provide excellent products and support.
We sincerely appreciate you taking the time to share your positive experience. We hope you continue to enjoy your escooter and have many great rides ahead.
If you ever have any questions or need assistance in the future, please feel free to reach out to us. We are always happy to help.
Thank you again for your support and for choosing KUGOO.
Best regards,
KUGOO Customer Support Team
DO NOT BUY ANYTHING FROM THIS COMPANY
DO NOT BUY ANYTHING FROM THIS COMPANY, IT IS A TOTAL SCAM!!!! I bought a scooter which arrived completely broken, with a battery which was leaking. They refused to replace the scooter or to refund me. I sent pictures, emails, etc. It took them month to reply, and they never acknowledged the problem. WORST EXPERIENCE EVER.
June 12, 2026
Unprompted review
Reply from Kugoo
Dear customer,
Thank you for contacting KUGOO customer service.
We are very sorry to read about your experience and understand how frustrating this situation must be for you. Your feedback is extremely important to us, and we take reports like this very seriously. We want to assure you that we are committed to providing genuine products and proper customer support.
Unfortunately, based on the information provided here, we are currently unable to locate your order or previous correspondence. This makes it difficult for us to investigate what happened and verify the details you mentioned. We genuinely wish to look into this matter further.
To help us assist you properly, could you please share the email address you used when contacting us, or your order number? This will allow us to locate your case in our system and review the entire communication history thoroughly.
We are here to help and hope to hear from you so we can work towards resolving this issue.
Best regards,
KUGOO Customer Support Team
Great and very helpful I had a error 88…
Great and very helpful I had a error 88 on my Kukirin g2 and thought oh no it’s broken never going to be fixed again it would move only turn on I was super devastated but then Kukirin helped me a lot and actually solved the issue for my scooter code is cleared now and scooter has never been better thanks very much Kukirin and I recommend these very very very much
May 31, 2026
Unprompted review
Reply from Kugoo
Dear Customer,
Thank you so much for your kind words and the 5-star review. We are truly delighted to hear that our support team was able to help resolve the error 88 issue on your G2 scooter. It’s wonderful to know that your product is now working perfectly and that you’re enjoying a smooth riding experience.
At KUGOO, customer satisfaction is our top priority, and your feedback means a lot to us. We’re glad we could turn your concern into a positive outcome.
Thank you again for recommending us. We wish you many happy and safe miles on your KUGOO scooter!
Best regards,
KUGOO Customer Support Team
i want to know when will it be…
i want to know when will it be shiped!!? please respond
May 20, 2026
Unprompted review
Reply from Kugoo
Dear customer,
Thank you for taking the time to share your feedback, and we sincerely apologize for any uncertainty regarding your shipment.
So that we can look into your order right away, could you kindly send your order number to support@kugoo.eu? Once we receive it, our team will check the current status with our warehouse and provide you with a clear update as soon as possible.
We truly appreciate your patience and look forward to resolving this for you promptl.
Best regards,
KUGOO Customer Support Team
The level of professionalism, efficiency, and care they showed deserves the highest praise.
At the beginning, we were honestly a bit skeptical, as there are many fake websites out there for Kukirin scooters. However, our experience quickly proved the opposite.
Communication with customer service was handled via email, and we were impressed by how fast, polite, and helpful the responses always were. The team was consistently ready to assist us and guided us through every step.
They solved all issues smoothly and efficiently, making the whole process stress-free. It’s rare to find such reliable and professional support nowadays.
And the scooter itself is perfect 👌🏽
Thank you again for the excellent service we truly appreciate it!
April 23, 2026
Unprompted review
Reply from Kugoo
Dear customer,
Thank you so much for taking the time to share your experience and for the generous five-star review! Feedback like yours truly means the world to our team.
We completely understand that initial hesitation, and we're so glad your experience with us exceeded expectations. Providing fast, professional, and friendly support is something we genuinely strive for every day, and it's incredibly rewarding to hear that it made a real difference for you.
We're also thrilled to know you're enjoying your scooter — that's exactly what it's all designed for!
Thank you again for choosing KUGOO. Should you ever need any assistance in the future, please don't hesitate to reply to this email — we're always here for you.
Best regards,
KUGOO Support Team
Reply from Kugoo
Dear Customer,
Thank you so much for taking the time to leave a 5-star review about your experience with KUGOO. We are delighted to hear that you were pleased with the fast shipping and good packaging of your product.
At KUGOO, we always strive to ensure that every order reaches our customers in perfect condition and as quickly as possible. Your positive feedback encourages us to keep delivering the best service.
If you ever have any questions or need assistance with your KUGOO product, please feel free to reply to this email directly. We’re here to help and support you.
Thank you again for choosing KUGOO. Happy riding!
Best regards,
KUGOO Support Team
My scooter came with a small gap in the rear motor
My scooter came with a small gap in the back motor and although my videos were not great, after following the instructions on how to make the video, Kugoo reviewed and delivered a spare to fix the issue.
I am really pleased with Kugoo Customer Service which have support me already twice on critical points and quite fast.
April 9, 2026
Unprompted review
Reply from Kugoo
Dear customer,
Thank you so much for taking the time to share your review about our support team. We are truly delighted to hear that despite the initial challenge with the small gap in your rear motor, our team was able to assist you effectively and provide a spare part to resolve the issue.
Your patience in following our video guidance is greatly appreciated, and it’s wonderful to know that our customer service has met your expectations on both occasions. We always strive to deliver fast and reliable support for every product issue you may encounter.
Once again, thank you for choosing KUGOO. If you ever need further assistance, please feel free to let us know. We’re always here to help.
Best regards,
KUGOO Support Team
Excellent warranty support and smooth replacement process
I had a very positive experience with KUGOO’s warranty service. After reporting a defect on my KuKirin G2 Pro scooter, the support team responded promptly, carefully reviewed the video I provided, and communicated clearly throughout the entire process.
They confirmed that the issue was covered under warranty and sent a replacement part directly to me, free of charge. The part arrived quickly and works perfectly.
I really appreciate their professional, fair, and customer-oriented approach. Based on this experience, I feel confident recommending KUGOO to others, especially when it comes to after-sales support and warranty handling.
January 20, 2026
Unprompted review
Reply from Kugoo
Dear customer,
Thank you so much for taking the time to share your positive experience with our warranty service. We are thrilled to hear that our support team was able to assist you promptly and effectively.
Your satisfaction is our top priority, and we are glad we could meet your expectations. We truly appreciate your recognition of our professional and customer-oriented approach. Feedback like yours motivates us to continue improving our after-sales support and ensuring our customers feel confident choosing us.
Thank you for recommending KUGOO; it means a great deal to our entire team.
Best regards,
KUGOO Support Team
Absolutely joke of a company ordered a…
Absolutely joke of a company ordered a scooter end of November was told could not deliver so can send me a refund now near end of January and still havnt received a refund. Do not use this company absolute scammers.
November 20, 2025
Unprompted review
Reply from Kugoo
Dear customer,
Thank you for bringing your experience to our attention. We understand your concern about the delayed refund for your scooter order.
We would like to clarify that KUGOO's official website, https://kugoo.eu. And the orders cannot be placed from non-EU regions, including the United Kingdom. It means that we're unable to receive any payment from non-EU regions, including the United Kingdom. Therefore, your order issue is not related to our store.
To address this issue, we encourage you to contact the correct seller or channel for your refund.
Best regards,
KUGOO Support Team
For starters the customer service was…
For starters the customer service was brilliant and responded very quicky when ever I emailed them and product is amazing, I would highly recommend and give this great company 5 stars
December 18, 2025
Unprompted review
Reply from Kugoo
Dear customer,
Thank you so much for taking the time to share your feedback!
We are absolutely delighted to hear that you are enjoying your KUGOO electric scooter and that your experience with our customer service team was brilliant and responsive. Reviews like yours truly make our day and motivate our entire team to continue providing the best possible support.
It is our constant goal to ensure every customer has a smooth and enjoyable experience from the moment they place their order. Your positive words affirm that our efforts are paying off.
Best regards,
KUGOO Support Team
They said it will not be here on…
They said it will not be here on christmas but it came less then 2 weeks and not js that i looked uo on tiktok bexuase i thought thise wasnt legit website people saying they didnt get there irders but i alr ordered mine but it came less then 2 weeks thank kugoo.eu legit tbh guys
December 8, 2025
Unprompted review
Reply from Kugoo
Dear customer,
Thank you so much for taking the time to share your feedback and for choosing KUGOO.
We are thrilled to hear that your item arrived in less than two weeks and that you had a positive experience with us. Our team works diligently to provide reliable and timely shipping, and your comment is a great encouragement.
We understand that ordering online can sometimes come with uncertainties, and we sincerely appreciate your trust. We are committed to ensuring every customer receives genuine, high-quality products directly from our warehouse after thorough checks.
Your satisfaction is our top priority. Thank you again for your support and for recommending KUGOO. Should you ever have any questions or need assistance in the future, please feel free to contact us.
Best regards,
KUGOO Support Team
Kugoo S1
Ordered the S1 for my son for Christmas. Delivery service was quick. Customer service was excellent and tracking was spot on. Highly recommend kugoo.eu if you are ordering a new scooter. Thanks kugoo, my son is so excited for his S1
November 29, 2025
Unprompted review
Reply from Kugoo
Dear customer,
Thank you so much for taking the time to share your review! We are absolutely thrilled to hear that your son loves his new KUGOO S1 Max and that he is excited for Christmas. Bringing joy to our customers, especially during the holiday season, is what truly motivates our team.
It is fantastic to know that your entire experience, from the quick delivery service and accurate shipping information to the support you received, met your expectations. Your kind words about our customer service and your recommendation are incredibly appreciated and will certainly be shared with our team.
We are grateful for your trust in KUGOO and are so happy we could be a part of making this Christmas special for your family. We wish you and your family a joyful holiday season!
Best regards,
KUGOO Support Team
Cold after-sales treatment
I’ve been using my scooter for some time now, and while the scooter itself has been genuinely useful in my daily life, my experience with the brand has been far from ideal.
First of all, I bought the scooter and one year later the Kukurin update came out. Honestly, that’s something that could’ve been implemented much earlier, but fine — upgrades happen.
What really disappointed me were the brake pads. They wear out extremely fast. I have to replace them every 4 months, which becomes a constant and unnecessary expense. And speaking of expenses, the prices of the accessories on the official website are simply unrealistic. Considering I spent around €1000 on the scooter, I genuinely expected at least the first replacements to be included or offered at a fair price. Apparently, that’s not the case.
When I asked the team whether alternative pads from other stores would fit — since I found cheaper and more accessible options — I barely received any response. It felt like the only interest was pushing me to buy directly from their website at those same inflated prices.
Then the charger stopped working. And even though it was only slightly past the 1-year warranty, the response I got was basically:
“The product is out of warranty, the product is out of warranty.”
Written twice, in a way that honestly felt unusually harsh and cold.
I’m not used to this kind of treatment — especially after spending a small fortune. I don’t think anyone deserves to be spoken to like that.
To make it worse, the first reply they sent me actually said they could replace it if I paid €15 for shipping. But later they completely changed the stance and said that wasn’t possible after all — leaving me with no option other than paying €60 for a new charger on the website.
And I want to be very clear: I genuinely believe the people working at the front office are good people. I don’t think the problem lies with them individually.
But in any business, the most important part of the whole process will always be the customers. And the tone, communication style, lack of flexibility, and overall approach simply didn’t reflect that.
In conclusion, while I do appreciate the scooter itself and how useful it has been, the after-sales support, communication tone, accessory pricing, and warranty handling have left me genuinely disappointed. For a product at this price point, I expected much more care, professionalism, and understanding.
November 19, 2025
Unprompted review
Reply from Kugoo
Dear customer,
Thank you for sharing your detailed feedback about your experience with our scooter and after-sales support. We sincerely apologize for the inconvenience and frustration you have encountered, especially regarding the brake pads, and communication tone.
To better assist you and investigate these issues, could you please provide your order information, such as your order number and your email? This will allow us to verify the details and address your concerns promptly.
We take your comments seriously and are committed to improving our support and processes. Your feedback helps us enhance our services for all customers.
Best regards,
KUGOO Support Team
Absolutely good thanks for all
September 29, 2025
Unprompted review
Reply from Kugoo
Dear customer,
Thank you so much for your wonderful 5-star review! We are delighted to hear that you are satisfied with your KUGOO product and your kind words mean a lot to us.
At KUGOO, we are committed to providing high-quality escooters and ensuring a positive experience for all our customers. Your feedback encourages us to continue delivering excellent service and reliable products.
We are always happy to help!
Best regards,
KUGOO Support Team
Smooth purchase, great scooter!
I ordered a scooter from kugoo.eu and the whole process went very smoothly. The delivery was quick from their EU warehouse and everything arrived without any issues. The scooter works perfectly and I’m very happy with the quality. Great experience overall – highly recommended!
September 12, 2025
Unprompted review
Reply from Kugoo
Dear customer,
Thank you for your review! We're thrilled to hear that your shipping experience was smooth and that your scooter arrived in perfect condition. It's wonderful to know you're happy with the product quality and performance. We appreciate your recommendation!
Kind Regards,
KUGOO Service Team
Good quality
Good quality, good price, and responsive support service. There may be some delays with shipping, but I still recommend it.
September 3, 2025
Unprompted review
Reply from Kugoo
Dear customer,
Thank you for your review! We are thrilled to hear that you are happy with the product quality, pricing, and our responsive support service.
We apologize for the shipping delays you mentioned. Our team is constantly working to enhance our shipping processes for a better experience.
Your recommendation means a lot to us. If you have any further questions or need assistance, please feel free to contact us.
Best regards,
KUGOO Support Team
Excellent Customer support.
I had an issue with the item i've ordered and had to replace it. Customer service was excellent, great communication.
August 6, 2025
Unprompted review
Reply from Kugoo
Dear Customer,
Thank you so much for sharing your experience. We're thrilled to hear about your excellent experience with KUGOO customer support.
It's wonderful that your issue with the item was resolved smoothly through replacement, and that our communication met your expectations. We always aim to provide prompt and helpful service for every customer.
If you have any further questions or need assistance in the future, please feel free to contact us. We're glad to help you!
Excellent
Boight g2 master from this website and got it in 3 days. Excellent scooter!
July 18, 2025
Unprompted review
Reply from Kugoo
Dear Customer,
Thank you so much for your amazing feedback!
We’re thrilled to hear that you received your G2 Master so quickly and that you're enjoying the scooter. Your satisfaction is our greatest motivation, and we truly appreciate your support.
Wishing you many fun and safe rides ahead!
Warm regards,
Kugoo Team
Lack of update
kugoo you have reached out and emailed me to say that the kugoo g2 pro would be back in stock in a week it’s been over that now as i stated this is still causing me major inconvenience due to lack of update on your website and yous should be applying that the scooter is out of stock before selling is there any way i can be upgraded to a diffrent g2 so i can get on the road and get to work easier and better i’ve ordered the scooter 2 weeks ago and still nothing again if i can be upgraded to a scooter thats in stock would be perfect due to your lack of professionalism on website while i was looking for a website with this scooter all other kugoo websites were out of stock and clarified it before buying this was the only website available that i have seen that never clarified that the g2 was out of stock im not happy one bit if i had known the scooter was out of stock i would not have ordered here’s the order number again hopefully for the last time KUGOO45902018EU. Please email me again on the email that you have replied to me prior thank you look forward to hearing back
July 3, 2025
Unprompted review
Reply from Kugoo
Dear Customer,
Thank you very much for your feedback and for providing the relevant information.
We truly understand how you feel and are very sorry for the unpleasant experience you’ve encountered. Please be assured that we take your concerns seriously and will work to verify the situation as soon as possible. Once confirmed, we will contact you directly via email with further updates.
We sincerely appreciate your understanding and continued support.
Warm regards,
KuKirin Support Team
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