Lacey Bell Shop Reviews 199

TrustScore 4.5 out of 5

4.6

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Rated 3 out of 5 stars

I was a bit disappointed with the petticoat i received. After losing an eye when I took the hoop out of the packet (you really should tie that hoop so it doesn't spring open when it comes out of the p... See more

Company replied

Rated 5 out of 5 stars

I ordered 2 veils from Lacey Bell, they are both amazing good quality and very pretty. unfortunately I had to return them as didn't match with my dress which has difficult colour not white and not ivo... See more

Company replied

Rated 4 out of 5 stars

I didn't receive my order confirmation email so I contacted the team, they investigated and called back when they said they would. The product arrived on time and was great quality, but wasn't suitabl... See more

Company replied

Rated 5 out of 5 stars

The chiffon bridal cape was an elegant finish to my A -line wedding dress. After weeks of searching for something comfortable and classy to cover my arms, I came across this cape. Ordering and deliver... See more

Company replied

Company details

  1. Bridal Shop

Information provided by various external sources

Weddings are expensive. When everybody in the wedding industry is charging a little extra, that can make a huge dent in your wedding budget. Lacey Bell can bring you the same bridal shop quality at much lower prices. For the past 5 years we have been supplying our beautiful products to bridal shops in the UK. Now we're cutting out the expensive bridal shops and selling directly to you, saving you money. In July 2019, Fashinary.com changed to LaceyBellShop.com


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

199 reviews

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Rated 4 out of 5 stars

Under skirt

Really helpful to choose right under skirt

June 7, 2019
Unprompted review
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Reply from Lacey Bell Shop

Dear Customer

Thank you for the kind review 😊

Rated 5 out of 5 stars

Lovely quality

Lovely quality, really warm, really pleased

June 3, 2019
Unprompted review
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Reply from Lacey Bell Shop

Hi Debzz

Thank you so much for the kind review, I'm glad you're happy with your order.

Rated 5 out of 5 stars

Exceptional service

Amazing products, very good pricing, and fantastic customer service!!! I am really happy to have found your website, the veil I bought was really cute, even better than it looks on the website, made with a very good material. Thank you very much for your wonderful service, I just got married, so happy with your products.

May 27, 2019
Unprompted review
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Reply from Lacey Bell Shop

Hi Tam

Thanks so much for this lovely review, you've said so many nice things! I'm glad you found our website too 😊

Sounds like you had a fab wedding day, enjoy married life together!

Rated 4 out of 5 stars

Good product

Good product. Delivery disappointing...

May 19, 2019
Unprompted review
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Reply from Lacey Bell Shop

Hi Phillipa

Thank you for taking the time to leave a review. I'm glad you like the product.

I'd like to respond to your feedback regarding delivery. We have had similar feedback from other customers about our delivery. We were using Hermes, but we have recently (as of 13.05.19) switched all our UK delivery to Royal Mail, who have much higher levels of customer satisfaction.

We want to give our customers the best possible online shopping experience and your feedback helps us to improve.

Rated 5 out of 5 stars

Gorgeous sparkly lacy veil. Perfect!

Was really pleasantly surprised by the quality and price of the product. It looks more sparkly in person than you see on the website and is gorgeous! Would 100% recommend this product and seller. You will not be disappointed.

May 19, 2019
Unprompted review
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Reply from Lacey Bell Shop

Hi Jennifer

We love a sparkly veil ✨I'm glad you found the one! Thanks for the lovely review and the recommendation.

Enjoy your wedding day 👰

Rated 5 out of 5 stars

Excellent service

Excellent service. Ordered the wrong size was re-sent the correct size immediately they had the return. Marco kept in touch the whole time. Really recommended !

May 17, 2019
Unprompted review
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Reply from Lacey Bell Shop

Hi Patricia

Thank you for the kind words, I'm glad you liked the exchange process. We aim to make it fast and easy for customers 😊

Rated 4 out of 5 stars

Beautiful veil

Beautiful veil. Can't wait to wear it. One I sent back as it was too long for my dress but super soft and wish the one I've kept was as soft but elbow length and a little stiffer,but well worth the money and ever so pretty.Heart skipped a beat when I opened the box. Tried on similar in bridal stores for 4 X the cost. I'm so pleased.Would highly recommend.

May 11, 2019
Unprompted review
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Reply from Lacey Bell Shop

Hi Katie

That heart skipping moment when you know it's the one 💕 this is what we want for our brides!!

Thank you for the lovely review and the recommendation. Enjoy the best day of your life 👰

Rated 5 out of 5 stars

Great service

Great service. Had to return and order a larger petticoat. Got refunded and postage paid. One should ask for prepaid label. Tried it today with my gown and perfect, long enough not too long and my height is 5-7. Love it, just as good (if not better as 2 frills)as bridal shop but £20 cheaper. Definitely recommend 👰💃 xx

May 10, 2019
Unprompted review
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Reply from Lacey Bell Shop

Hi Viv

Many thanks for the lovely review. Thank you for highlighting our free returns labels, we believe all customers should have the freedom to return items without worrying about paying for postage!

It's our aim to help brides stick to their budget with our bridal range that's just as good quality as bridal shops (without the price tag!).

Enjoy your wedding day 👰

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. Ordered a Communion dress for my daughter, it’s stunning. Delivery was so quick- then I had to make contact to exchange for next size. Sent back and received back today.
From start to finish excellent service. I can’t wait for my daughter to wear her dress on her special day.

April 12, 2019
Unprompted review
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Reply from Lacey Bell Shop

Hi Harper

Many thanks for the lovely review :)

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery good service but postage not good

April 9, 2019
Unprompted review
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Reply from Lacey Bell Shop

Hi Diane

Many thanks for leaving a review . I'm glad you liked your order and the service you experienced.

In regards to our postage costs, we do try to keep postage costs as low as possible and we don't make any profit on postage. We do also offer free delivery when customers spend over £50.

Rated 5 out of 5 stars

Good quality product

Good quality product, good value, quick delivery. No complaints!

April 6, 2019
Unprompted review
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Reply from Lacey Bell Shop

Hi Tom

Many thanks for leaving a review. We're glad you're happy with your order :)

Rated 5 out of 5 stars

Best Value Veil

I wasn’t convinced whether I’d wear a veil so I didn’t want to spend a lot, finding one that was simplistic, faultless and nicely finished with a pencil edge for under £20.. unbelievable but true.. can’t wait to wear it in September!

April 4, 2019
Unprompted review
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Reply from Lacey Bell Shop

Hi Carolyn

Thank you so much for leaving a review, I'm happy you found what you were looking for. We're very proud of our collection of bridal veils, it's our aim to offer a wide range of styles at a great price.

Good luck for September, your wedding day is truly the best day :)

Rated 5 out of 5 stars

Loved the bridal items ordered and…

Loved the bridal items ordered and happy with the quality. Only issue is that the site advertises free returns but doesn’t provide a Royal Mail pre paid returns label in the package. If you checkout as a guest you don’t have the opportunity to go back into your account and presumably create a pre paid return? It’s not very clear. Ended up
Paying for my return.

March 31, 2019
Unprompted review
Lacey Bell Shop logo

Reply from Lacey Bell Shop

Dear Customer

Thank you for leaving a positive review, I'm happy you like your items.

I'm very sorry you weren't able to print the prepaid returns label we offer. Unfortunately, at the moment we don't have the technology to provide a free returns label in the package. All customers (either guest customers or with an account) can print a free returns label by visiting our Returns Policy page and following the instructions there. This information is also included in the invoice that comes with your order.

We want to offer the best possible customer experience, which is why we have tried our best to ensure that our free returns label is easy to find and easy to use. Your feedback is important and much appreciated, please be assured that we will review our returns process to see how we can improve it.

Thank you again for taking the time to leave feedback, it helps us to improve.

Rated 5 out of 5 stars

Perfect fit and good quality

Perfect fit and good quality. Would recommend.

March 31, 2019
Unprompted review
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Reply from Lacey Bell Shop

Dear Customer,

Thank you so much for leaving a review, we're very pleased you're happy with your order.

Rated 5 out of 5 stars

Veil

Beautiful veil lovely detail

March 26, 2019
Unprompted review
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Reply from Lacey Bell Shop

Dear Customer,

Thank you for leaving a review. I'm happy you like your veil, enjoy your wedding day :)

Rated 5 out of 5 stars

“Girl power”

If you and your girls are feeling fierce, powerful, and independent, go through fashion nova's babe with power collection. They have clothes on there that would speak for you without you needing to introduce yourself as a strong woman.

March 20, 2019
Unprompted review
Lacey Bell Shop logo

Reply from Lacey Bell Shop

Hi Olivia

Thanks for the great review

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