Leisure World Group Reviews 518

As always, Sophie has everything under control and deals professionally with us.
She understands our needs and responds appropriately.

great service and aftersales - would definitely use again and recommend to others

The service received from Andrew and the team has been exceptional, communicating with us every step of the way for our damaged caravan.

From providing quotations to storing our van securly as we waited for the insurance company.

Their care and compassion is second to none.

100% reccomended Leisure World Catterick.

Couldn’t do enough for us whilst buying our new Motorhome. When we picked it up we were told to make a snagging list which we did. We didn’t have a lot of issues but Unfortunately we have only had one of the problems sorted and now they won’t even return our calls. We have found this company extremely unprofessional. If we had read the reviews we would have bought from another supplier

We have had issues with our motorhome which we bought new in March 2025. The issues we had were very minor but needed sorting. A massive thank you to Sophie for taking ownership of all of the problems we have had and she made sure that the repairs didn’t interfere with our booked holidays. She has kept us in the loop with every repair and made sure we were happy with everything by sending us videos before we picked the van up.

We attended leisure world at Catterick on the show weekend in September.
There was a great atmosphere with the brass band playing and inflatables for the kids.
We were assisted by a very helpful lady called Rebecca in the shop whilst hunting for some bargains.
The complimentary pizza in the terrace was amazing. There was plenty to go round and didn’t have to wait long for more.

Have been to the Terrace a few times and have always had excellent service, the fruit scones are delicious and always presented beautifully, its also a really lovely coffee, have noticed that the shop are adding in a lot of different items so I always make time to have a wander around, it's great that it is so local to me

Spoke to Ben on the phone about Safefill gas, very helpful and now I know where to refill!

Excellent service from time we arrived to time we left..Met by friendly staff at the service desk,motorhome service done in timescale stated.
Spoke to Craig, technician,who explained what work had been done and he also helped by explaining what we had been doing wrong, top man.
We could take our motorhome elsewhere but we have always had excellent service from here hence why we always come back

Well what can we say Josh is an absolute star ⭐️ ⭐️ ⭐️ he looked after us so well we just called in by chance and ended up buying a pioneer motohome .. everything went well with the purchase !!! they accommodated the dates for us to pic up our van .. Josh went through everything leaving nothing out .. he went far and beyond a sales person.. he's an asset to your company .. we absolutely love our new motohome !!!! thank u so so much for everything Josh and leisure world .. we would recommend this company all day long 👍👍👍👍👍👍 all the best pall Dave & Helen ... aw nearly forgot the restaurant the food is amazing and staff are so so friendly 5⭐️⭐️⭐️⭐️⭐️

Took the caravan in for service today. Very friendly reception from Stewart. A thorough service was carried out and some interesting finds from the service engineer. We appreciated the advice given regarding our tyres and found that they can do them much cheaper than we originally paid. Overall reasonably priced service and very friendly and helpful staff. Oh and while you wait the cafe is pretty good too! ⭐️⭐️⭐️⭐️⭐️

Excellent service today. Driving along the A1 in our motorhome when the engine warning light came on. We were only 3 miles from Catterick Caravans so we headed for there. The van was sorted while we had a coffee and we were on our way again in 30 minutes. Top marks.

Came in just to look around and have a coffee. Spotted a lovely outdoor cushion, Ben found 2 matching ones for me. He was friendly and chatty while I made my purchase. Thanks Ben

I was sold a couple of folding chairs by Ben ...Great service and great price.
Lovely cafe also

Absolutely fantastic experience they went above and beyond we collected our new motorhome and Josh was fantastic friendly and extremely helpful

Very competent hand over by Josh, answered our questions in detail.
Margaret was very efficient in managing the deal. We are so excited and glad we travelled to purchase from leisure world Richmond. Would highly recommend this friendly company.

As the last a great day lot of new Vans and motorhomes at good discounted prices easy to be tempted, if your in the market a great starting point. We came to view the new stuff and pick up some essential accessories for our motorhome got a little more than we expected two new chairs couldn’t walk past at these bargain prices
Plus one or two other bits!! Would have bought new brunner magnetic
Pans but sold out, ended day with pizza beer and coffee
Great day well done

Just picked up our new to us motor home today. Josh has been fantastic. From start to finish. Very happy with the process. And would recommend. Excellent communication and a thoroughly nice lad!

Motorhome Habitat Service
From booking the Motorhome to having the habitat service carried out, to collection was very professional.
The staff could not do enough and nothing was a problem.
The Motorhome was given back with all in order inside, clean and ready to drive back home.
Every member of the staff were great to deal with.
It is very hard to find such a team anywhere in any company so well done to all.
The Cafe is a great place to stop at also with good service good food and great coffee.
Will for sure book the Motorhome in asap to ensure I have the next service carried out at Leisureworld Catterick.
Thanks for looking after us so well.

Well clearly there were no deals to be had on a Swift 594 2024 motorhome priced at the same price as a competitor who was selling a Brand new 2025 model. Clearly they didn't want to sell it, stating they had only had it in a week. We were £500 short of the negotiated price and to be clear they weren't offering any other incentives i.e. not even an air freshener. Obviously it goes up in value the longer they have it, not. Very disappointing.