Leisure World Group Reviews 518

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 224 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, knowledgeable, and accommodating approach, often going above and beyond to assist. The service provided is frequently described as first-class, efficient, and a significant improvement, with many appreciating the quick response times and effective problem-solving. People are also very satisfied with the products offered and the exceptional customer service, noting the helpfulness and attentiveness of the team. However, some customers have expressed dissatisfaction with the after-sales service, citing issues like unreturned calls, unfulfilled promises regarding repairs, and a lack of communication. There were also instances where customers felt misled during the sales process or experienced problems with warranty claims not being handled to their satisfaction, including disputes over damage and repairs.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Service

Reviewers highlight positive aspects of service, with many praising the first-class and excellent service... See more

Product

Clients share positive opinions on product quality and selection. Many reviewers are pleased with their new... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, efficient, and... See more

Warranty

Customers consistently note ambiguous experiences with warranty. Many reviewers praise the smooth handling of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top marks for BEN. Having a stressful week trying to get a tube of adhesive from falcon technology, which was missing from our rear view camera order. After several emails back and forward to... See more

Rated 5 out of 5 stars

Had my annual service and just picked up my caravan , as always did a fantastic job and found a few issues I wasn’t aware of which will be sorted out with warranty. Hope fully will be sorted soon. Upd... See more

Rated 4 out of 5 stars

From a dismally declining service over the last few years, this was a massive improvement getting my caravan serviced this year. They now have enough courteous, interested, trained and knowledgibl... See more

Company replied

Rated 4 out of 5 stars

Karen was great in setting up a recall of awning from the manufacturer last week. I also had a call from her the day before to confirm. Top class service. My only negative comment was the van window a... See more


Company details

  1. RV Dealer
  2. Recreational Vehicle Rental Agency
  3. RV Repair Shop
  4. RV Storage Facility
  5. RV Supply Store

Written by the company

Leisure World Group is a caravan and motorhome dealership in Richmond, North Yorkshire. Catterick features a choice of great quality vehicles, with friendly staff on hand to give the very best advice and guidance. Vehicle brands include Adria, Auto-Trail, Buccaneer, Bürstner, Elddis, Coachman, Roller Team, Swift and Xplore. Leisure World has its own extensive accessory & awnings department, and an approved workshop to ensure your caravan or motorhome is well looked after from the moment you buy it. It also boasts a luxury motorhome hire fleet, and a new Cafe - The Terrace.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

518 reviews

5-star
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1-star

Replied to 81% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Our caravan

We recently went to leisure world to have a repair on the caravan the staff were very friendly and helpful the 1person we always ask for is Sophie she is always very friendly and helpful she always dose her best to get everything done nothing is to much trouble for her ( you won’t to keep her she is worth her weight in gold she is also good at driving tractors )from BOB & JOYCE

September 15, 2025
Unprompted review
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Reply from Leisure World Group

Thank you, Bob & Joyce, for your lovely feedback. We’re delighted Sophie consistently looks after you so well – we’ll be sure to pass on your kind words (and her tractor skills!) We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Chris and his staff were great enjoyed …

Chris and his staff were great enjoyed the day . Got a few accessories for our motorhome, with a bit of a Discount, Pizza & Drink a great idea Thanks guys& gals

September 13, 2025
Unprompted review
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Reply from Leisure World Group

Hi Bill, Thank you for your feedback. We’re delighted you enjoyed the day, found some great accessories, and liked the pizza and drinks! We look forward to welcoming you back for another visit soon. Best wishes, Nick.

Rated 5 out of 5 stars

Excellent weekend. First class

Excellent weekend, I attended both days. Loved the 15% off in the shop and the service in the café was first class.
The motorhome selection was good and the prices very competitive.
All in all a great event and I will definitely attend an other one.

September 13, 2025
Unprompted review
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Reply from Leisure World Group

Hi Catherine, Thank you for your fantastic feedback. We’re delighted you enjoyed the weekend, the offers in the shop, and the café service. We look forward to welcoming you to our next event! Best wishes, Nick

Rated 5 out of 5 stars

Leisure World puts on a great show

Great service by all the staff, a lot of effort had gone in to offer a wide range of types of motor-home and caravans available to explore. Everyone was enthusiastic about the day, despite the iffy weather.

September 14, 2025
Unprompted review
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Reply from Leisure World Group

Hi Paul, Thank you for your feedback. We’re pleased you enjoyed the day and the wide range of motorhomes and caravans on offer, despite the weather. We look forward to welcoming you back sometime soon. Best wishes, Nick.

Rated 5 out of 5 stars

Good experience

We were very happy and had a good experience the staff were very heloful.

September 14, 2025
Unprompted review
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Reply from Leisure World Group

Hi Kevin, many thanks for your review. Pleased to see you had a great experience with us. Hopefully we'll see you back soon. Best wishes, Nick.

Rated 5 out of 5 stars

We had a great Sunday afternoon

We had a great Sunday afternoon, we brought some friends who had never been, they were very impressed with the stock and prices, they also bought a few things for their van.
We talked with staff who always take time out without any pressure sales tactics, congratulations about great pizza, all free!

September 14, 2025
Unprompted review
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Reply from Leisure World Group

Hi Tony, Thank you for your feedback. We’re happy you and your friends enjoyed the afternoon, found some great bargains, and liked the pizza! We look forward to welcoming you all back again soon. Best wishes, Nick

Rated 4 out of 5 stars

We enjoyed looking at your stock of…

We enjoyed looking at your stock of motorhomes and vans which were mostly good prices. The accessory shop was very well stocked and also at good prices. The staff were all very helpful and polite and of course the pizza and prosecco and sit down afterwards was great. Thank you David and Lin

September 14, 2025
Unprompted review
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Reply from Leisure World Group

Thank you, David and Lin, for your lovely feedback. We’re pleased you enjoyed exploring our stock, found the shop well stocked, and had a great time with the pizza and prosecco. We look forward to welcoming you back again soon! Best wishes, Nick.

Rated 5 out of 5 stars

Brilliant day out every body was…

Brilliant day out every body was friendly plus saved nearly £200 on awning I bought plus other things see you next year all the best

September 13, 2025
Unprompted review
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Reply from Leisure World Group

Hi Judith, Thank you for your fantastic feedback. We’re delighted you enjoyed the day, found some great savings, and felt welcomed by our team. We look forward to seeing you again soon, Nick.

Rated 5 out of 5 stars

Event weekend

Four months ago, we purchased our first a pre owned Burstner motorhome from Leisure World Group at Catterick and we’ve been super happy with it. The customer service from the sales staff and in the accessory store was excellent throughout the whole process. We visited again yesterday during the event weekend and topped up with accessories, that are generally at a great price already, again the staff were helpful and the extra 15% off was a true bonus. Special shout out to Josh and Clara for their excellent customer service. It also has to be said that the cafe is a great experience too!!

September 14, 2025
Unprompted review
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Reply from Leisure World Group

Hi David, Thank you for your fantastic feedback. We’re delighted you’re so happy with your Burstner motorhome and that Josh and Clara provided excellent service throughout. It’s great to hear you enjoyed topping up with accessories during the event and that the café added to the experience. We look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Steven

Excellent show great offers and such friendly and helpful staff, well stocked store with everything you could possibly need. Lovely restaurant and good food. It was very busy and even the management were out clearing and wiping tables that for me is the sign of a well run business when everybody is hands on no matter what your position or job title….
Vast and excellent range of motor homes and caravans with all the big names.
Well worth a visit you won’t be disappointed I certainly wasn’t.
If you’re looking to buy a caravan or motor home look out Margret Selby, I spent a lot of time choosing a motor home and she was patient and sorted out a great deal for my new motor home and my trade in….
Over all I could not fault a single thing from the moment I arrived till the moment I left. 10/10 Excellent..

September 14, 2025
Unprompted review
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Reply from Leisure World Group

Hi Steven, Thank you for your fantastic feedback. We’re thrilled you enjoyed the show, found our offers and stock so helpful, and that Margaret provided such excellent service with your purchase and trade-in. It’s wonderful to hear you appreciated the café and the whole team – we’ll be sure to pass on your kind words. We look forward to welcoming you back again soon! Best wishes, Nick

Rated 2 out of 5 stars

Salesman poor knowledge and running…

Salesman poor knowledge and running back and forth to get prices.

August 27, 2025
Unprompted review
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Reply from Leisure World Group

Hi Stewart, Thank you for your feedback. We’re sorry to hear your experience did not meet expectations. We take all comments seriously and will review this with our sales team to ensure we provide accurate and efficient service in the future. Best wishes, Nick.

Rated 1 out of 5 stars

We bought a new Coachman in 2020 from…

We bought a new Coachman in 2020 from Ebor Leisureworld, although now closed it was part of this company. A number of warranty issues were picked up on our annual service by our accredited mobile workshop.
We reported the problems to Ebor Leisureworld. However it took 12 months of repeated phone calls,visits to the branch and finally threatening legal action before the issues were dealt with.
The reason I have bothered to put this review is because 7 months after a major issue was supposed to have been resolved, it was picked up again on the annual service as being not properly resolved at all.

August 14, 2025
Unprompted review
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Reply from Leisure World Group

Thank you for taking the time to leave your feedback. We’re very sorry to hear about the difficulties you’ve experienced with your Coachman and the warranty issues. This does not reflect the level of service we aim to provide. We would like to investigate this matter further and ensure it is fully resolved, so please contact us directly so we can look into it and work towards a satisfactory solution.

Rated 5 out of 5 stars

Always enjoy a visit to leisure world…

Always enjoy a visit to leisure world but this was the first time we have came to one of your events . Took advantage of of your discount offers and purchased two great camping chairs at 50% off as well as chemicals and toilet rolls . Visit for drinks and pizza was well received as well - will certainly attend future events

September 13, 2025
Unprompted review
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Reply from Leisure World Group

Hi Vicki, Thank you for your wonderful feedback. We’re pleased you enjoyed your first event, found some great bargains, and liked the pizza and drinks! We look forward to welcoming you to future events – keep an eye out for our upcoming offers. Best wishes, Nick.

Rated 5 out of 5 stars

Leasure world day out

Great day Alan looked after us . Prosecco ,peroni and pizza were lovely. . Great displays and lots of bargains to be had . Thank you all

September 14, 2025
Unprompted review
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Reply from Leisure World Group

Thank you for your feedback. We’re happy Alan looked after you and that you enjoyed the prosecco, Peroni, pizza, and the displays. We look forward to welcoming you back soon! Best wishes, Nick

Rated 5 out of 5 stars

We had a brilliant time at the show…

We had a brilliant time at the show today…all the staff were very helpful and knowledgeable.
Looked at caravans, motorhomes, awnings and accessories and was well impressed with the range of items on display.
We were there for over 4 hours and it flew by….
Well done Leisure World.

September 14, 2025
Unprompted review
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Reply from Leisure World Group

Hi Clive, Thank you for your great feedback. We’re delighted you had a brilliant time exploring our range of caravans, motorhomes, and accessories, and that our team looked after you so well. We look forward to welcoming you back soon. Best wishes, Nick.

Rated 5 out of 5 stars

A very enjoyable experience at Leisureworld

A very good afternoon plenty of choices with the motorhomes and a lot at reasonable prices did fancy a few but undecided yet so will keep looking thinking about the Elddis autoquest 150 or the 185

September 14, 2025
Unprompted review
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Reply from Leisure World Group

Hi Fred, Thank you for your feedback. We’re delighted you enjoyed the afternoon and found plenty of motorhomes to browse. We’d be happy to help you with any questions as you decide between the Elddis Autoquest 150 or 185, and we look forward to welcoming you back soon! Best wishes, Nick

Rated 5 out of 5 stars

Good range of accessories

Good range of accessories. Very helpful and friendly staff. Food and coffee very good in cafe

September 13, 2025
Unprompted review
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Reply from Leisure World Group

Hi Carol, Many thanks for taking the time to leave a review. Pleased to hear you had a great experience with us. Hopefully we welcome you back soon. Best wishes, Nick.

Rated 5 out of 5 stars

Nice Event

Nice event without the usual pressure sales, free to wander. Although the van of our dreams wasnt seen here, we did both spend money in the very well equipped shop.
The complimentary Pizza, was lovely and a free drink was a really nice touch.
Well done to all the staff they were all lovely in both sales, shop and cafe. All working their socks off being very busy.

September 14, 2025
Unprompted review
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Reply from Leisure World Group

Hi Steve, Thank you for your great feedback. We’re pleased you enjoyed the event, the shop, and the pizza with drinks. It’s great to hear our team looked after you so well – we’ll be sure to pass on your words. We look forward to welcoming you back to future events! Best wishes, Nick.

Rated 1 out of 5 stars

I didnt attend so why ask me for a…

You thanked me for attending but I didnt attend so why ask me for a review?
What can you do to tempt me back as a customer ? I bought my CV60 from York which you closed. The CS from there was poor and then no solution to help me with then having to travel to Catterick when had an outstanding warranty claim.

September 14, 2025
Unprompted review
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Reply from Leisure World Group

Thank you for your feedback - apologies you received the email in error. We’re very sorry to hear about your experience and the difficulties you’ve had following the closure of our York branch. This is not the level of service we aim to provide, and we would like the opportunity to make things right. Please contact us directly so we can review your outstanding warranty claim and discuss how we can support you going forward. Best wishes, Nick.

Rated 5 out of 5 stars

We love a trip to Leisure World

We love a trip to Leisure World. The staff are always helpful and informative. Apart from the caravan side the shop is well stocked and we love to see new products. This is the best place to go for all outdoor leisure needs.

September 14, 2025
Unprompted review
Leisure World Group logo

Reply from Leisure World Group

Hi there, Thank you for your wonderful feedback. We’re pleased you enjoy visiting Leisure World and finding new products in the shop. Our team always aims to provide helpful and informative service, and we look forward to welcoming you back again soon! Best wishes, Nick.

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