Leonidas Brighton Reviews 411

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing the chocolates as delicious and fresh. Many people appreciate the efficient delivery service, noting that orders arrive quickly and on time. The overall service is frequently highlighted as excellent, with consumers finding the ordering process straightforward and the staff helpful. However, some customers also noted issues with delivery, including delayed or lost packages, and in a few instances, damaged products upon arrival. A small number of people expressed dissatisfaction with substitutions in their orders or with the packaging not being adequately sized for the contents. There were also isolated reports of orders being unexpectedly canceled or not arriving at all, leading to disappointment.

What people talk about most

Product

People report positive experiences with product, often describing the chocolates as delicious, amazing, and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Quality

Clients share positive opinions on quality, consistently praising the deliciousness and freshness of the... See more

Order

Customers had positive experiences with order. Many reviewers praised the straightforward online ordering... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the excellent and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Leonidas has been one of my favourite luxury chocolates, for decades. I can only purchase them online, as I am not near any of their stores. The Royal Mail took six days to deliver a recent... See more

Company replied

Rated 5 out of 5 stars

Beautiful fresh chocolates delivered by Royal Mail in 24hrs. Gentleman in the shop kept me informed on my order and offered alternatives. Will be ordering from here all the time now after a run... See more

Company replied

Rated 5 out of 5 stars

Leonidas is a brand that I already know and trust for quality chocolates. The website of Leonidas Brighton is easy to use and has a large variety, which is important for a chocolate lover who is preci... See more

Company replied

Rated 5 out of 5 stars

Absolutely beautiful little gift wrapped box containing delicious chocolates. Lovely that you can choose the flavours you want, rather than being stuck with ones you don't like

Company replied


Company details

  1. Chocolate Shop
  2. Chocolate Artisan

Written by the company

We are the Leonidas Belgian Chocolates Official UK Retailer, since 2018. As a chocolate shop in Brighton, we have one of the largest selections of pralines freshly delivered weekly from the Leonidas factory in Brussels. All our Leonidas chocolates are stored in our climate-controlled environment. All boxes are hand packed at our chocolate store in Brighton and can be customised. We are located only 2 minutes walking distance from the Brighton Train Station.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

411 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The online shop was easy to use and…

The online shop was easy to use and catered for orders made from Belgium, where I live. Delivery was rapid.

November 3, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Dear Elizabeth,

Thank you so much for your wonderful 5-star review! We’re delighted to hear that you found our online shop easy to use and that your order reached you quickly in Belgium.

We truly appreciate your support and hope you enjoy your Leonidas chocolates — straight from Brighton to Belgium! 🍫✨

Kind regards,

Rated 5 out of 5 stars

Absolutely delicious and beautiful

Quick efficient service. Bought as a gift. My friend said the packaging plus contents were both beautiful and delicious. She was over the moon to receive these wee treats,

November 2, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you so much, C Scott! We’re delighted to hear your friend loved both the packaging and the chocolates. It’s wonderful to know our wee treats made such a special gift. We really appreciate your kind words and hope to serve you again soon!
Leonidas Brighton team

Rated 5 out of 5 stars

Absolutely love these chocolates …

Absolutely love these chocolates thank you 😊

October 31, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Mrs. Sanderson,
Thank you so much for your lovely 5-star review! We’re thrilled to hear that you absolutely love our chocolates — your kind words mean a lot to us. We look forward to delighting you again soon! 🍫😊

Warm regards,
The Leonidas Brighton Team

Rated 5 out of 5 stars

Quality chocolate and service

Good website.
Fast delivery
Quality chocolate
Great for special gifts

October 31, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Craig,
Thank you so much for your wonderful 5-star review! We’re delighted to hear you enjoyed our website, speedy delivery, and — of course — the quality of our chocolates. We really appreciate your kind words and hope to see you again soon for your next special gift!

Warm regards,
The Leonidas Brighton Team 🍫

Rated 5 out of 5 stars

Superb Belgium chocolates

Fantastic service, I selected my own chocolates, it was great being given the choice to do so so I didn’t end up with ones I didn’t like. They have a fantastic selection, too many to choose from.
Leonidas are not cheap but they are the best Belgium chocolates and far superior to any chocolates you find in any supermarket. I ordered in advance so they will be my Christmas treat. I received them 3 days after placing my order, very fast and efficient delivery, I was given date and time.

October 29, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Marie,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you enjoyed being able to select your own chocolates and that your order arrived quickly. It’s great to know our selection and quality met your expectations — we take pride in offering the very best Belgian chocolates. We hope you enjoy them as your Christmas treat and look forward to serving you again soon!

Warm regards,
The Leonidas Brighton Team 🍫✨

Rated 5 out of 5 stars

Nicely packaged

Nicely packaged. Came when it said it would - more importantly the chocolates are as per usual delicious

October 5, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Many thanks, Mr Dodd! We’re so glad your chocolates arrived right on time and tasted as delicious as ever. We really appreciate your loyalty to Leonidas Brighton!

Rated 5 out of 5 stars

Excellent service and delivery.

Excellent service and delivery.

October 6, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Mrs. Peacock, for your positive feedback. We’re pleased that our service and delivery met your expectations. Your satisfaction means a lot to us.
Leonidas Brighton Team

Rated 5 out of 5 stars

Efficient service

Quick delivery. Good paper-based packaging. Chocolates were delicious and arrived intact! I’m relieved I can still order from Leonidas here in the UK.

September 30, 2025
Unprompted review
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you so much for your kind words, F Biscuit! We’re delighted to hear you enjoyed our chocolates and that your order arrived quickly and safely. It’s wonderful to know you’re pleased with our service and packaging too. We truly appreciate your continued support of Leonidas here in the UK and look forward to serving you again soon! 🍫💛

Rated 5 out of 5 stars

These are my favourite chocolates

These are my favourite chocolates. There used to be a Leonardis shop round the corner from where I worked so I had easy access. Now I can order them online and delivery via Royal Mail is super speedy & reliable.

October 1, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Emma! It’s wonderful to hear Leonidas chocolates are still your favourites after all this time. We’re so glad you can continue to enjoy them through our online shop, and that Royal Mail delivery has been quick and reliable for you. It means a lot to have loyal customers like you with us! 🍫💛

Rated 5 out of 5 stars

The best chocolate in the world

The best chocolate in the world, I used to have to wait until a visit to Belgium to enjoy Manon cafe and now I can get it at home

March 10, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Adam,
Thank you so much for your wonderful review! We’re delighted to hear how much you enjoy our chocolates, especially the Manon Café – it’s a true favourite. It’s great that you can now enjoy a little taste of Belgium at home. We look forward to welcoming you back again soon!

Best wishes,
The Leonidas Brighton Team

Rated 5 out of 5 stars

Fast service and communication was…

Fast service and communication was excellent.
All arrived as expected, plus got a great deal on 4 for 3 on the bars.
The chocolate is amazing, a really lovely treat.

September 7, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Sharon,
Thank you so much for your kind words! We’re delighted to hear you enjoyed both the service and the chocolate (and that the 4-for-3 offer was a sweet bonus 😊). We look forward to treating you again soon!

Best wishes,
Leonidas Brighton
Customer Service team

Rated 5 out of 5 stars

Excellent customer service, exquisite chocolate

Excellent customer service and the chocolate is the best I’ve had. White praline is my favourite.

September 5, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you so much, Martin, for your kind words! 💛 We’re delighted to hear you enjoyed both our service and our chocolates — especially the white praline, a true classic. It means a lot to us that you took the time to share your experience. We look forward to welcoming you again soon for more sweet moments.

— The Leonidas Brighton Team 🍫

Rated 2 out of 5 stars

We paid 1 pound more to deliver the day…

We paid 1 pound more to deliver the day after, and the ordrer was delivered 3 day after

September 4, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Dear Ansooya, thank you for your feedback and for bringing this to our attention. We’re very sorry your order did not arrive on the date you selected — we understand how disappointing that must have been, especially when paying extra for next-day delivery.
even your order arrived after cut off time we dispatched same day
While delivery times can occasionally be affected by courier delays (ROYAL MAIL)beyond our control, we always want our customers to feel looked after. Our team has reached out to you directly to resolve this and ensure you’re fully reimbursed for the extra delivery charge £1 refund to your account

We hope to welcome you again soon and provide the smooth experience you should always expect from Leonidas Brighton. 💛

— The Leonidas Brighton Customer Service Team 🍫

Rated 5 out of 5 stars

Easy to order online

Easy to order online. Always great quality and service. Highly recommend 👌

September 3, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you so much, Helga! 💛 We’re delighted to hear you find ordering easy and that you continue to enjoy both the quality of our chocolates and our service. Your recommendation means the world to us, and we can’t wait to welcome you back for more sweet moments soon.

— The Leonidas Brighton Team 🍫

Rated 5 out of 5 stars

Great product

Great product , prompt delivery

September 2, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Kerry! 💛 We’re so pleased you enjoyed your chocolates and that your delivery arrived promptly. We look forward to delighting you again soon.

— The Leonidas Brighton Team 🍫

Rated 5 out of 5 stars

Charming man in shop and excellent …

Charming man in shop and excellent delivery on time.

September 1, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you so much, Elizabeth! 💛 We’re delighted to hear you had a great experience both in our shop and with your delivery. Our team always aims to bring a personal touch along with our chocolates, and your kind words mean a lot. We look forward to welcoming you again soon.

— The Leonidas Brighton Team 🍫

Rated 5 out of 5 stars

Really lovely

Absolutely beautiful little gift wrapped box containing delicious chocolates. Lovely that you can choose the flavours you want, rather than being stuck with ones you don't like

September 1, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Dawn, for your lovely feedback! 💛 We’re so pleased you enjoyed your gift box and the option to choose your favourite chocolates — it’s important to us that every box feels special and personal. We look forward to creating more sweet moments for you soon.

— The Leonidas Brighton Team 🍫

Rated 5 out of 5 stars

Sales very helpful

Sales very helpful. Product was welcome and appreciated. Ordering lemon coated next.

August 29, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, A D Foster! 💛 We’re delighted our team could help and that your chocolates were well received. We hope you enjoy the lemon-coated selection — they’re a favourite of ours too! We look forward to delighting you again soon.

— The Leonidas Brighton Team 🍫

Rated 5 out of 5 stars

Fresh chocolates delivered quickly and…

Fresh chocolates delivered quickly and well wrapped thank you.

August 30, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, K Barrow! 💛 We’re so glad your chocolates arrived fresh, well wrapped, and quickly. Your kind words mean a lot, and we look forward to delighting you again soon.

— The Leonidas Brighton Team 🍫

Rated 5 out of 5 stars

Excellent speedy service

Excellent speedy service, well packaged goods, never mind the delicious chocolates.

August 1, 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Fiona,

Thank you so much for your lovely 5-star review! We’re delighted to hear you were happy with the speedy service and packaging — and of course, that you enjoyed the chocolates too! 🍫

Your kind words mean a lot to us, and we look forward to welcoming you back again soon.

Warm regards,
The Leonidas Brighton Team

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