Leroy Merlin España Reviews 

BOYCOTT LEROY MERLIN, THEY ARE NO BETTER THAN ANY ONLINE SCAMMER!!!

I bought from them an exclusive cat litterbox from their spanish website on the 3rd of August 2026, it costed ca. 70€ (my order nr.: 26215L1872).
I was informed that actually it comes from the another company: "nali.srl", which is Italian based. And they will handle everything and from now one I would have to communicate with this nali.srl... 🙄
OK, but now the "fun part" starts...
I trembled in horror 🤣, whe I saw that this nali.srl sent my parcel using FedEx! "OHH NO!", I thought, as anyone reading this, knows that they are THE WORST AND MOST UNRELIABLE AND DISHONEST DELIVERY COMPANY, EVER!!! (I've had some very unsettling experience with FedEx before and they delivered my package to the wrong address, took no responsability for it and I never got it. So thankfully my backage from one very professional, kind and helpful Irish company was sent again but using another company and I got it with no problems!).
So this time the whole thrill with FedEx started. You know the story, right? They send you an email stating that they will deliver it to you on this date and time and then you are faithfully basically dropping all your life and waiting at home, also with your phone glued on you, just in case, if they call for needing any further instructions finding your place, etc.
But no- NOOOO, NOONE EVER COMES, AND NOONE EVER CALLS!!!
And then you get another email that they "were unable to deliver it due to customer being absent from that address or business being closed and that they wil deliver it next day"...🙄🙄🙄 and then another and another and another and another... So basically this thing goes on...and on for FOREVER.
I even chased myself my package TWICE with FedEx, calling their "customer service" and was PROMISED that they will call me, if they can't find my home. And I will get my package!
AND STILL, NOPE, NOTHING!!!
This circus with FedEx, Leroy Merlin and nali.srl went on for almost 2 months!!!!!! Me sending tens of messages back and forth with Leroy Merlin, nali.srl and waiting and chasing FedEx but with no results...
I asked for my refund and that was also me waiting for many weeks and after many emails and finally when I was ready to start a legal complaining process against Leroy Merin and nali.srl- I finally got my refund, that, after 2 months I made my original order!!! No formal kind apology from both parties and no compensation for all my time lost and frustration.
I even asked the nali.srl to send me my package using other, reliable transport company like "DPD" and showed them a photo proof of my other French company's order using DPD and how it was perfectly only in few days delivered to my home.
I also asked nali.srl to deliver then my package to the physical actual Leroy Merlin shop to the city closest to me and even I'd have to drive there ca. 40minutes- I was willing to sacrifice that in order finally to get my package.
BUT NO, NOONE EVER PUT ANY EFFORT TO ACTUALLY MAKE SURE I WILL GET MY PACKAGE BY USING ALTERNATIVE DELIVERY COMPANY SENDING IT TO ME AGAIN OR AT LEAST LET ME TO PICK IT UP FROM THE LEROY MERLIN SHOP!!!
Many times this nali.srl ignored my messages and didn't bother answering properly. And answers from Leroy Merlin were also very poor, only telling me to contact the seller. Like WTF? I bought it THROUGH LEROY MERLIN and told them, that this is THEIR RESPONSABILITY only to sort this fuckery out and that THEY should be communicating and chasing it, not me!

So yeah, I got my refund after ca. 2 months... AFTER I threatened them with the Legal Customer Protection process... with what I could have got back my money DOUBLE plus they'd get fined.
P.S. And I never got any compensation, neither, for them trying to make it "right" by sending me the product again. After all of this s**t: I SHOULD HAVE BEEN COMPENSATED OR EVEN BETTER: BY SENDING ME THIS PRODUCT AGAIN AND FOR FREE!!! Because what is 70€ for them, when they move hundreds of thousands or more... ?!
But they will never do this, and you know why? Because all they care is just money, making profit and not the customer satisfaction. And also, because they all are just... well, unprofessional, greedy a**holes!!!

DO NOT, EVER, BUY AYTHING FROM THE LEROY MERLIN, ESPECALLY ONLINE, NEVER ANYTHING FROM NALI.SRL AND NEVER, EVER EVER EVER USE FEDEX OR BUY ANYTHING FROM ANYWHERE WHO USES THIS DISHONEST, TREADFUL COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!😡🤬

I'll go on now with my beautiful day and will make pancakes.🤣 Those mothereffers won't bring me down. 😁😅✌️🌻

Ordered through leroy marketplace . the product has not been delivered...but fully paid for...you should using avoid this website...poco fiable

Ya que no hay web específica de marketplace de Leroy lo digo aquí. Es una estafa, el proveedor que compramos se confunde, le digo que quiero devolverle el producto, no hace caso y me envía otro, y ahora no me dejan devolverlo porque dicen que está bien,
Si el producto te lo envían mal puedo decidir si devolverlo, pues no …Escribo a Leroy y no hacen nada, increíble que te engañen así, Leroy Merlín debería responsabilizarse de algo por lo menos.

I placed an order through Leroy Merlin Marketplace on August 14. At the time of purchase, Leroy Merlin gave me an expected delivery date of August 24–26.

The order has shown “Collected by carrier” since August 22, with CBL Logística listed as the carrier. However, the tracking number shown by Leroy Merlin is simply “9999,” which returns no tracking information.

It is now September 17, and I still have no idea where my order actually is or when it will be delivered. My last five attempts to communicate directly with the Marketplace seller, Regaldekor, have gone unanswered.

I contacted Leroy Merlin and opened a complaint two days ago. I followed up again yesterday, but customer service was unable to provide any actual information about the shipment. They could only add additional notes to my existing complaint and tell me that I would be contacted.

I understand that this is a third-party Marketplace seller, but I made the purchase through Leroy Merlin's website, relied on the delivery dates provided by Leroy Merlin, and the order status displayed by Leroy Merlin says the merchandise was collected by the carrier nearly four weeks ago. At this point, I would expect Leroy Merlin to be able to determine whether the merchandise was actually collected, provide a valid tracking number, or obtain a delivery date from its Marketplace seller.

I am still waiting for a meaningful update. I will update this review if/when Leroy Merlin or the seller resolves the situation

Ordered a factory window and told 2 weeks delivery. Five weeks later still no window and no reason as to non delivery. Numerous messaging to "customer service" but no explanation as to why no delivery. Cancelled the order and gave up. How this company trades defeats me.

Terrible experience with Leroy Merlin.

I ordered a €599 dehumidifier because I urgently needed it for a serious humidity problem. Leroy Merlin gave me a delivery date of 11 September. That date came and went with nothing delivered. (I expected this as it was a bank holiday) But still this is their own delivery time frame.

By 15 September, there was still no meaningful update. I contacted NACEX directly and was eventually told over the phone that they had no idea where the order actually was.

At that point I cancelled the order with Leroy Merlin and contacted my bank.

There has been absolutely no professionalism from Leroy Merlin throughout this. The attitude genuinely feels like they simply do not care once they have taken your money. No ownership, no urgency and no meaningful attempt to resolve the problem.

Delays happen. Taking €599, missing your own delivery window and then leaving the customer to chase your courier to find out where the order is is unacceptable.

The level of incompetence and complete lack of customer care has been staggering. I will not be ordering anything important from Leroy Merlin for delivery again.

Been using them for years, from no staff anywhere to be seen to staff everywhere, which is great, one problem though, not all are helpful or knowledgable. I went recently to buy some wall tiles, nobody at the tile section, found someone and they took me to the Wood section pointing at a colleague on a computer with a client, so I asked her is there no one else can help me, she said "No, we have to eat sometine", it was 10:45 in the morning!! I waited when the man in the Wood section finished, asked about tiles I wanted, he said no, go to the tile section, he was quite rude, nobody there again, I found the original woman I spoke to who was wandering around with 2 other colleagues and told her, she then got on the radio to the tile colleague, now why did she not do this in the first place?
Other ocasion other staff very helpful. Leyroy Merlin, please eveluate all your staff, not all have customer care training it seems!

DO NOT BUY ONLINE - They will never deliver, the customer service will tell you they don’t know anything and that you should wait until a fictitious department contact you (thing that will never happen either). If you ask for a refund they will send it for approval of course to the fictitious department again

Beware of buying online from Leroy Merlin - their delivery service is dire; they simply do not deliver! The online chat customer service is beyond useless.
And it takes forever to get a refund; no one seems capable of actually contacting the courier to find out where your delivery is!

I have to give 1 star but thats even too much.

We bought a ventilator and after mounting it was making a lot off nois. We put it back in the box and went to leroy merlin la zenia. Long waiting by service departement. Than they check the ventilator and came back. We can not give you an other because this one We cannot sell. Long argument with them,but without getting a new one. 10 years guarantee. Nothing. We go never there again. So bad service.

If I could give ‘0’ I would. This is a despicable company (Leroy Merlin) who are very keen persuade you to handover your money, but will not offer you any service in support of any query that would satisfy the most laid-back of people. This time they didn’t even deliver the item to me even though I have paid for the delivery. I was stupid to buy again from Leroy Merlin and I would advise others to stay well away from Leroy Merlin

Beware ordering on Leroy website as there is ZERO Support afterwards if item not delivered by their Vendors. They dont accept resposibility and dont help! I ordered thry a Scam Vendor Called "BRICOAND" a shed, and 1 month already no delivery and no refund and no response! Money gone!

I have used LM online a number of times in the past and all good.
However the past few days have been dire! I ordered a second ceiling fan and a tower fan. Both confirmed money taken. An email next day said ceiling fan was out of stock! Tower fan delivery did not happen on day agreed. Ordered same ceiling fan for instore collection. Agreed. Collection time! Got to store and was told the item is not in stock! NO recompense no apology just the shoulder shrug I was used to in 1990’s UK retail. This poor service causes businesses to go bust! I will NOT be using LM online again.

We spent 6000 euros on a pellet burner, and when it was fitted, it was dangerous. It took me 6 visits to the store to get the contractor to return and install it correctly. I have asked for 150 euros compensation, as vouchers to spend in the store, and have been flatly refused.
The whole experience has been a nightmare, and I would never use Leroy Merlin again.

⭐ Pedido 063-630855, tienda La Zenia. Una pieza llegó rota — pedí lo mínimo razonable: un descuento proporcional de 3,24 € (una pieza de siete). Las "soluciones" de la tienda: devolver la caja y quedarme sin material en plena obra, o esperar 2 semanas una nueva entrega con un descuento insultante de 2 €. Para reclamar tres euros tuve que volver a la tienda, discutir con el personal y rellenar una hoja de reclamaciones oficial (nº S-287528) — y en sus alegaciones escritas la tienda afirma que "me ofrecieron el descuento proporcional", cosa que nunca ocurrió. Todo documentado con fotos. Si así gestionan una pieza rota que ellos mismos entregaron, piénselo dos veces antes de pedir algo frágil. Revisen las cajas antes de que se vaya el repartidor — les ahorrará horas de su vida.

⭐ Order 063-630855, La Zenia store. One tile arrived broken — I asked for a proportional discount of €3.24 (one tile out of seven). The store's "solutions": take a refund and stay with no tiles mid-renovation, or wait 2 weeks for redelivery with an insulting €2 discount. To claim three euros I had to return to the store, argue with staff and file an official complaint form (hoja de reclamaciones nº S-287528) — and in their written response the store claims they "offered a proportional discount", which simply never happened. All documented with photos. If this is how they handle a broken tile they delivered themselves, think twice before ordering anything fragile. Check your boxes before the driver leaves — it will save you hours of your life.

Bought some expensive tiles for my bathroom. With other fixings i spent over 1200 euros. Was advised before delivery 1 tile had broken. When they arrived 13 were broken. These are large expensive tile around 60cm x 30cm each and marble effect. I managed to get a measly 51 euro refund. Should have been at least 4 times that. Customer service not interested

Customer service just is NOT THERE! These people think that their pre printed "answers" can solve problems. I wish they had competition. Getting a real person on the phone is JUST NOT AN OPTION. When I did reach a "person" after 10 minutes of trying, they were unable to access my account, look in my basket or help in any way at all. I just want to GIVE THEM MONEY!!!!!!

I order a set of garden furniture. Told the seller that I needed the transport the coming week since I am flying home to Sweden. They promised me that I would get it on Wednesday the coming week. On the website it said that the delivery would come on Tuesday. I waited four days, got two emails from the transportation company asking about my phone number and when I wanted to have the delivery, but nothing happened. Was in contact with customer support, but the only told me that they has escalated the issue. On Tuesday a week later, the delivery came. I was in Sweden, but luckily a friend of mine could meet up and handle the delivery! It was a nightmare handling everything and it took four days out of mine vacation! Never buying anything from Leroy Merlin again!

I ordered 2 bathroom cabinets from Leroy Malaga June 19, the delivery was promised to June 24 (I told them that I would travel back home June 29. As I had not heard anything from them June 26 I went to the Malaga store and cancelled the order. They told me that I would get my money back in one week. Today it is July 16. I have sent Leroy several messages about this and every time they tell me that I will be contacted asap. Today I got a message that I have to go to Malaga in order to get my money back. WHAT I am not in Spain anymore. I told the person that they have all the papers they need to pay me the refund. I am now sure that I will NEVER buy anything from Leroy in the future. Their service i under 1 star it is zero. Dont trust what they say.

The most dreadful customer service, placed an order for nearly €1000, it never arrived on the delivery due date, I have now chased for 3 days, without a single response other than an automated email. An entire job with trades being held up & costing me money -