Lifelook Reviews 101

Product came as expected - had some follow up customer service which was excellent

Can't knock them ordered a fire realised it wouldn't be available until end of December and we needed it ASAP so asked for a refund and the customer services have been great excellent communication and fast refund cannot fault them shame about my fire

Excellent service and just what I wanted the 2 chairs are exactly as the pictures , was kept up to date with delivery and came quicker than the estimated time.
Would defiantly recommend. I did have to e mail them as 1 chair turned up without the other but got a reply straight away and the other chair turned up the next day but this was the couriers fault.

My order was made with ease, I was kept up to date by courier company, delivery within a week and the chair and stool were exactly as I hoped
I read the reviews which were not great but my experience has been brilliant

we were very happy with the fast service (arrived 4 days after ordering) and with the quality of the chesterfield armchairs we received. email follow up after delivery aswell, cannot fault them.

Hi I can't thank company enough for their excellent customer service, communicating with myself to make sure I received refund OK. Thank you so much, I have never received customer service like it. Brilliant

Update 20/11/20 - Still no refund but I have had emails asking me why have I complained and will I delete my review. Disgusting!!

Ordered a fireplace 17/11/20, pre-sale for £330 which clearly stated it would be delivered within 4-8days. Great.
I made order and payment no problem.

Less than 9 hours later I received a email asking me to pay an additional £75 as the fireplace I wanted wasn’t available until the end of December.

Order cancelled and full refund requested. What a con!!

If I was given accurate details in the first place the ordered wouldn’t have been made, don’t advertise a delivery date on a website if you know full well you can’t offer the service.

Excellent product and customer service. I received the item really quickly and was very impressed for the reasonable price point. I would highly recommend and will definitely shop here again very soon.

Excellent customer service
Part of order arrived fine other part had gone missing
Quickly sorted by company and sent replacement. Had issue with mark on fabric easily sorted with instructions
Dyn from customer service was impeccable!!

I ordered an electric fireplace when it didn't turn up on expected delivery date I contacted by email the company if they have no phone number only to be told my item was out of stock and that they had sent me a letter which I've never received then told me it would be 5 to 7 days before I get my money back this company of complete scam artist and lying they miss inform you about their stock and also about delivery times and days do not use this company stay away from them please do not get burnt like I have this is a terrible company and they should be removed I'm also going to report them to trading standards for misleading their customers and taking money for stock they don't have

Unfortunately the product I ordered was out of stock . But the person I dealt with was very helpful and went out there way to try and find a replacement product !
Decided to get a refund and the team where happy to help ! Great service would definitely recommend

Placed my order with ease, unfortunately the product was out of stock - I was emailed a few days after I had placed the order and offered a similar product. As the product was needed I accepted the replacement and the subsequent delivery was quick. Happy with the product - well packaged and as expected. Would he 5* had the website shown the product as out of stock but overall very pleased - good customer service

Really happy with the item! And customer services! I had a question regarding my item and delivery, they were very quick to reply, and even emailed me for a couple of days around delivery to ensure that the item was on time, which it was. Wont hesitate to order of them again! Brilliant items and prices. Thankyou

Absolutely fantastic company to deal with.
Unfortunately the chair I wanted was out of stock and I'd paid for the item. They offered other solutions and their customer service was spot on.
In the end I cancelled my order, I even had a follow up email off them to make sure I'd received my refund OK.
Will definitely use in the future.

Excellent service all round. Delivery took a day or two longer than expected but that wasn’t a problem. Sent several emails regarding my product and each one was replied to. Great communication!! Fireplace looks stunning. Great value for money. Don’t let the reviews put you off. In my experience a great company to deal with. Thank you lifelook!!

Ordered a stainless steel sink unit, it arrived with box broken and soaking wet to start. Opened package and was very disappointed with the quality, very thin and flimsy for what we paid. We could not assemble the legs as they were not aligned properly and would not slot in. Several people attempted with no luck. There were also 2 small holes at top of sink and dents on the drainer.
I contacted customer services who were of no help. They kept telling me how to put it together even when I explained I had tried every possible way they would just repeat themselves. After about 10 emails they told me to return it at my expense and will refund me after it has been checked and if the sink is returned in good condition. Well how stupid, the reason I'm returning it is because of the poor condition. My plumber even said the sink was of very poor quality. He had to take the feet off to try balance it out.
Awful product and even worse customer service. I will never purchase from here again.

I bought a Nordic 2 seater love seat sofa, Chesterfield button. The delivery was super fast and efficient, the sofa arrived with a mark in the back, I contacted customer service, negociated a discount and they accepted.
No complaint about the delivery and the customer service was very efficient. The sofa is what I was looking for, but only time will tell if the legs will last and hold the sofa well.

I can barely give this company a one star. Chair arrived in battered packaging with arm smashed up and exposed wooden frame, also popped upholstery studs. Company were a nightmare to deal with from the start, Their company telephone number is false so I had no way of sorting the issue other than a long series of frustrating emails, and even then they kept offering only nominal compensation (to start with they offered £20 for a chair that cost £270) and were reluctant to arrange a courier for the return. I had to refer to PayPal to get my money back but Lifelook (trading as Popal Technology Ltd) kept asking me to close the PayPal case. I refused to do this but it took me over five months to get my money back through PayPal as I had to prove the chair had been returned and arrived at its destination (via a very obscure courier company) Never again!!

Problem item I should have been aware of any company that doesnt give out their telephone number couldnt talk direct to them.

I ordered a recliner chair for my elderly mum and although we had to wait a little longer than expected and it coming in a different colour, my mum absolutely loves it. The communication between myself and customer service in regards to colour and delivery was excellent with prompt replies to all correspondence. Great company, products and staff.