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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional support and guidance, highlighting their helpfulness and belief in the learners' abilities. People frequently mention the positive and professional demeanor of the coaches and tutors, who are described as knowledgeable and approachable. Reviewers also appreciate the well-structured and flexible learning experience, noting the ease of navigating the learning platform and the engaging nature of the skills days. The overall service is often described as rewarding, with many consumers feeling supported and encouraged throughout their learning journey, which helped them build skills and confidence.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness and knowledge of... See more

User experience

Reviewers express high satisfaction with the user experience. Customers highlight the ease of understanding... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight the exceptional support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My apprenticeship experience was wonderful. I learned so much about hospitality, safety, and guest relations. I learned how to solve problems and how to initiate professional dialogue with a guest or... See more

Company replied

Rated 5 out of 5 stars

Just completed a level 5 Apprenticeship with Lifetime Training. Lifetime were very supportive. The learning platform is great, but their coaches are amazing. Angela was my coach, and she was incre... See more

Company replied

Rated 5 out of 5 stars

My learning coach had a lot of belief in me through out and despite personal challenges I am proud to have completed my learning and passed with a distinction. I would highly recommend lifetime traini... See more

Company replied

Rated 5 out of 5 stars

Flick was an amazing coach who supported me through and Louise’s training days really helped. Would recommend lifetime for anyone

Company replied


Company details

  1. Vocational School

Written by the company

Lifetime is the UK's top training provider, offering a wide choice of training solutions to our customers ranging from assessment of training & development needs for organisations to course advice & industry recognised qualifications for learners.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

394 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Engaging and supportive

Engaging and supportive

June 11, 2025
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Amanda, thank you for your comment and it's really good to see you've found the course engaging and have had the support you've needed on it. All the best, Lifetime.

Rated 5 out of 5 stars

Course is interesting

June 2, 2025
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Lourdes, thanks for taking the time to leave us a comment and it's great to hear your course is interesting for you! All the best, Lifetime.

Rated 1 out of 5 stars

Horrible company

Hi all. Because of lifetime training i am agraid to apply for another online course. This company is a scam. I was during my nvq lv 3 course and the tutor just stopped replaying my emails. They took the money for my course and i found out after 4 years that they cancelled my course, they didn t even informed 4 years ago about this, why? I don t know! They said that i was not in employment, when i was working with the same agency at the start of my course and during my course. Yried ringing them , nobody answers the phone! Definately all these good reviews are a scam also! I will be complaining to everybody i can about this company and i will take a solicitor for this. I am repaying 2500 pounds for nothing.

June 5, 2025
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Iris, thank you for taking the time to leave us a review. We're sorry to hear about your concerns; we've already spoken to you, but just to reiterate and hopefully make everything a bit clearer, Lifetime was informed by your employer that you had left and so the course was cancelled. That is why you've not had to undertake any work for part of your course since that time. However as it says in the signed terms and conditions, liability for the loan does remain where the course is not finished. If there is anything else we can help with, please do not hesitate to get back to us on the open e-mail conversation we've got. All the best, Lifetime.

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff. They are very understanding if your running late for a meeting or can’t attend at all

June 4, 2025
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Charlotte, thanks for the kind words and it's great to hear the staff were so helpful to you! All the best, Lifetime.

Rated 5 out of 5 stars

Amazing coach

Amazing coach, good all round system to learn from, easy navigation through aptem

June 4, 2025
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Craig, thanks for leaving us a comment and it's great to hear you had an amazing coach! All the best, Lifetime.

Rated 5 out of 5 stars

Learning at lifetime is a amazing…

Learning at lifetime is a amazing opportunity, and the potential for career enhancement is only limited by how much you put in to the learning. The tutors do there best to Taylor the learning to the student and the environment they are learning. I have completed my 3 and currently in my 5 with lifetime and would recommend them to anyone who asks.

June 2, 2025
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Louise, thanks for taking the time to leave your feedback. It's brilliant to hear that it's been a good experience for enhancing your career, and thanks for the recommendation! All the best, Lifetime.

Rated 5 out of 5 stars

I can highly recommend Lifetime…

I can highly recommend Lifetime Training as a Apprenticeship provider. I have completed 3 Apprenticeships with them alongside my daily job at Mitchells and Butlers. They have some amazing opportunities for Apprentices and there are so many programmes to choose from.

May 28, 2025
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Bianca, thanks for leaving us a review and it's great to have your recommendation - there are many amazing programmes available! All the best, Lifetime.

Rated 5 out of 5 stars

The helpful information that is…

The helpful information that is provided by the lifetime coach,she explains things really well to me.

May 28, 2025
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Kelly, thanks for this and it's great to hear you've for such a fantastic coach! All the best, Lifetime.

Rated 5 out of 5 stars

Learning with Lifetime is Awesome!

Learning with Lifetime training has been fantastic. The support from the coach is awesome, the platform is easy to use and the resources available are relevant to the job. I am so excited for the opportunity to learn through Lifetime.

May 21, 2025
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Chibuzo, thanks for the feedback and it's amazing to hear you've got such a supportive coach and you're finding the platform easy to use! All the best, Lifetime.

Rated 5 out of 5 stars

I am throughly enjoying my time…

I am throughly enjoying my time learning with lifetime , my coach has been amazing always there and I feel like my self has improved massively

May 20, 2025
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Sammie, thanks for the review and it's amazing to hear you're enjoying yourself and have improved since starting your course! All the best, Lifetime.

Rated 5 out of 5 stars

Very good apprenticeship program

Very good apprenticeship program. Learning materials are easily accessible, and coach is always very helpful. Would recommend to everyone.

May 15, 2025
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Miro, thanks for leaving us a review and it's great to have your recommendation! All the best, Lifetime.

Rated 5 out of 5 stars

Aptem has been a game changer

Aptem has been a game changer! The platform is intuitive, efficient, and makes learning and development seamless. The user-friendly design and powerful functionality streamline processes, saving time and hassle. The support team is fantastic always responsive and genuinely helpful. Aptem has helped me stay on top of everything with ease, and I can't imagine managing my workflow without it. Whether you're an individual learner or an organisation.

June 22, 2024
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Craig, thanks for the amazing review. It's really good to hear the platform worked for you and that you had help when you needed it! All the best, Lifetime.

Rated 5 out of 5 stars

Lifetime Learning

This company is very good at laying out and demonstrating what is needed by me to complete the apprenticeship and the clear support that is available for me.

May 6, 2025
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Phil, thank you for the comment and it is really good to hear that the expectations were clear for you and you were well supported. All the best, Lifetime.

Rated 5 out of 5 stars

Very flexible and supportive

Very flexible and supportive

May 6, 2025
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Abigail, thanks for leaving us a review and it's great to hear you had the support you needed! All the best, Lifetime.

Rated 5 out of 5 stars

good

Easy, informative , straight forward

April 23, 2025
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Elena, thanks for the comment and it's great to hear you found the course easy and informative - and we try to make it straightforward as well! All the best, Lifetime.

Rated 5 out of 5 stars

Great training company helping so much…

Great training company helping so much to do my apprenticeship and completing it.

April 15, 2025
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Nick, thanks for leaving us a review and it's brilliant to hear that you've had all the help you need to complete your apprenticeship. All the best, Lifetime.

Rated 1 out of 5 stars

They don't return your call when they say they are going to

How can this company improve? By either answering the phone when someone phones them in normal work day office hours or by fulfilling what they said they would do on the voicemail message that they leave for those thinking of becoming an apprentice, whereby they state that they will call you back if someone leaves their name and telephone number. I have waited so long for them to call me back, I appreciate they probably get a lot of people who mess them around but those should not spoil it for those who are extremely interested in wanting to become an apprentice. Furthermore, please don't put on your automated voice message that you will call people back when you don't call them back, Lifetime Training!

April 10, 2025
Unprompted review
Lifetime logo

Reply from Lifetime

Hi there, thanks for taking the time to leave us a review of your experience. We're afraid that with the information given here, we are not sure who you are so if there is anything we could have done better, and to discuss your experience further, please don't hesitate to contact us at support@lifetimetraining.co.uk. All the best, Lifetime.

Rated 5 out of 5 stars

Brilliant

Brilliant, it's educational, fun and I enjoy doing it.

April 9, 2025
Unprompted review
Lifetime logo

Reply from Lifetime

Hi Canan, thanks for leaving us a review and it's brilliant to hear you're enjoying your course. All the best, Lifetime.

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