Worst decision of my life-Buying car from Lindstorms bil
My experience with Lindströms Bil has been extremely disappointing.
I purchased a Lexus RX 2017, and just two weeks after the purchase, the car developed a serious mechanical problem. The car had severe vibrations when accelerating and eventually required major work, including replacement of spark plugs, ignition coils and a gasket.
What disappointed me most was not only the problem itself, but how Lindströms Bil handled the situation. Despite having purchased the car from them only two weeks earlier and suddenly being left without a functioning car, they did not provide me with a replacement or courtesy car.
For me, this was a major inconvenience because I depend on my car for both work and taking my child to school. I expected a much higher level of support from a professional car dealer, especially when such a serious issue occurs so soon after a purchase.
The repairs were covered under the Lexus warranty, which I appreciate, but customer service and customer satisfaction should be about more than simply pointing to the warranty.
Unfortunately, my overall impression is that once the sale was completed, my situation as a customer was not treated as a priority.
Very disappointing experience. I would not recommend Lindströms Bil and I would personally think twice before buying another car from them.