Lookfantastic Reviews 3,637

TrustScore 4 out of 5

4.0

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See what reviewers are saying

Rated 1 out of 5 stars

I cancelled my subscription in december and in march it suddenly started again. And this time there were no option for a cancellation anywhere to be found. The site was very hard to manuever and is... See more

Company replied

Rated 5 out of 5 stars

Bought The Ordinary - Bright Set! They have the cheapest price on pricerunner! I am combining it with Axis-Y Dark Spot Corrector Glow Serum for a stunning and bright/fresh looking face/skin! Couldn't... See more

Company replied

Rated 5 out of 5 stars

I’ve been shopping with Lookfantastic for a while now, and I have to say, they never disappoint! The website is super easy to navigate, and I always find exactly what I’m looking for. Shipping is fast... See more

Company replied

Rated 5 out of 5 stars

I like this website, the overall range of products is good- they have alot to offer and I like that. Everything from makeup, to skincare and hair care, even perfumes. It’s easy to navigate through and... See more

Company replied

Company details

  1. Beauty & Well-being

Written by the company

Lookfantastic.se har allt inom premiun skönhetsprodukter och är en officiell leverantör av kända märken såsom: Kerastase, Aveda, Redken, L'Oréal och många fler. Som ett världsomfattande varumärke har Lookfantastic den expertis du har användning för att hitta nya favoriter.


Contact info

  • Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom

  • lookfantastic.se

4.0

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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Rated 5 out of 5 stars

good

Great experience

December 13, 2024
Lookfantastic logo

Reply from Lookfantastic

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars
Lookfantastic logo

Reply from Lookfantastic

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars

fast and effective

It was fast and effective

December 11, 2024
Lookfantastic logo

Reply from Lookfantastic

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 4 out of 5 stars

Loveee itttt

Loveee itttt

December 5, 2024
Lookfantastic logo

Reply from Lookfantastic

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Rated 4 out of 5 stars

My rating

The products are good and the shipping but the problem is that there is not every product that i want and its a bit over my budged

December 3, 2024
Lookfantastic logo

Reply from Lookfantastic

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Rated 4 out of 5 stars

Easy to pay, hiden prices of shipping

It was easy to buy, the information about the price of shipping could have been better shown (you have to Clic in each option to see the price)

December 1, 2024
Lookfantastic logo

Reply from Lookfantastic

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Rated 2 out of 5 stars
Lookfantastic logo

Reply from Lookfantastic

Hi Jonathan,

I am sorry to hear your discount hasn't worked.

I do want to assist and look further into this matter.

Please can you sign into your account to view the message I have just sent you?

Kind Regards,

Stephen

Rated 1 out of 5 stars

I didnt got the 20%

November 29, 2024
Lookfantastic logo

Reply from Lookfantastic

Hi Marie,

I am sorry to hear you haven't received your discount.

I do want to assist and look further into this matter.

Please can you sign into your account to view the message I have just sent you?

Kind Regards,

Stephen

Rated 1 out of 5 stars

Scam alert!!

Worst site to purchase from ever i have returned the product and paid the shipping fee and tracking link in their website literally said retuned and delivered to the sender but they still the argue that they dint receive the product and wanted me to pay the full amount! it happened twice to me way. Beware of the scam!! Never buying from them again. Do not recommend !!!

November 29, 2024
Unprompted review
Lookfantastic logo

Reply from Lookfantastic

Hi Eve,

Thank you for taking the time to leave your review.

We are sorry to hear your recent experience with us hasn't been positive.

At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?

We look forward to getting this resolved.

Kind Regards,

Stephen

Rated 1 out of 5 stars

You offer 20% for new customers

You offer 20% for new customers. I did not receive that. Neither of your codes worked for me. Not ok. No trust received. Doubtful if I shop again.

November 28, 2024
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Reply from Lookfantastic

Hello Victor,


Thank you for leaving your review.



I am sorry to hear you have had an issue with a discount code. I have investigated this and sent you a message to your online account.



Please log in to your account at your convenience to receive my message.



Regards,



Leah

Rated 1 out of 5 stars

I always buy from this site and I…

I always buy from this site and I always end up spending $70-100+ on things but whenever I go back to buy my usual products, the prices are always higher than the previous price and the so called “coupon codes” doesn’t even work. I’ve been shopping here for 3 years and not even their most loyal customers get a little extra. Once my package was ruined and leaking through due to poor packaging and I had to return all the products I bought and wait 2 weeks for them to send me new ones… without any compensation whatsoever.

November 27, 2024
Lookfantastic logo

Reply from Lookfantastic

Hello,

Thank you for taking the time to leave your review.

I am sorry that you have faced this problem. I have investigated your issue and sent a message to your account, please see this when possible.

I look forward to resolving this for you.

Kind regards,
Liam

Rated 1 out of 5 stars

Signed up to get “20% of my first…

Signed up to get “20% of my first order”, and the CODE didn’t even work for what I was buying. Also very expensive delivery costs.

November 25, 2024
Lookfantastic logo

Reply from Lookfantastic

Hello Gemila,

Thank you for leaving your review.

I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.

I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Lookfantastic to me is the OG to when…

Lookfantastic to me is the OG to when it comes to shopping for great brands to good prices.

November 20, 2024
Lookfantastic logo

Reply from Lookfantastic

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars

Fantastic shopping

Fantastic shopping! I found exactly what I was looking for!

November 11, 2024
Lookfantastic logo

Reply from Lookfantastic

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 5 out of 5 stars

Easy to find what you were looking for

Easy to find what you were looking for. Quick delivery

November 10, 2024
Lookfantastic logo

Reply from Lookfantastic

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 5 out of 5 stars

Great

They are very clean with instructions and very nice

November 9, 2024
Lookfantastic logo

Reply from Lookfantastic

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars

Great service

Very Very good 👍

November 4, 2024
Lookfantastic logo

Reply from Lookfantastic

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 4 out of 5 stars

Good fast experience

Fast and good looking website

October 21, 2024
Lookfantastic logo

Reply from Lookfantastic

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Jane

Rated 5 out of 5 stars

Best prices and service

Best prices and service

October 8, 2024
Lookfantastic logo

Reply from Lookfantastic

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Rated 5 out of 5 stars

Good

Good experience but add Camille rose Honey Mousse

October 4, 2024
Lookfantastic logo

Reply from Lookfantastic

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

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