Lodge Plumbing & Heating Services Ltd Reviews 125

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service provided, highlighting its efficiency and the pleasant experience from start to finish. Many people commend the staff for their professionalism, politeness, and helpfulness, noting that they go the extra mile. Reviewers frequently mention the excellent communication and the tidy work of the installers, who are also described as respectful of property. The overall sentiment indicates a highly positive and satisfying experience for most consumers.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the professionalism and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They installed a boiler when they said they would and it worked. And shuffled some jobs around so they could get it done sooner before the cold weather hit this week. The opposite of dealing with th... See more

Rated 5 out of 5 stars

Absolutely top from start to finish. Any feedback or question along the way was met with respect and attention. The team was friendly at all times and I would use them again. Chris in particular stood... See more

Rated 5 out of 5 stars

From the start, the quote provided was excellent - beating all others easily. The surveyor who attended was quick efficient and polite. The 2 engineers, Simon and Michael, who fitted the boiler were... See more

Rated 5 out of 5 stars

Excellent from start to finish, highly recommend. The surveyor, Nathan and installers, Sam & Chris were all brilliant. Great electricians too. Top quality products at very fair prices. So refres... See more


Company details

  1. Heating Contractor
  2. Plumber

Written by the company

We are a family run business based in Royston Hertfordshire with 18 years experience. We specialize in gas boiler installations and are accredited installers with all of the leading manufacturers., enabling us to offer extra long guarantee's.


Contact info

4.9

Excellent

TrustScore 5 out of 5

125 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chris is a real gem

Chris is a real gem, turned up on time was polite and really really knows his game.
I had been having issues with my boiler for years, it would run fine for a week then it would trip out, many an early morning jog down to the boiler to reset. as the boiler was well over 10 years old I decided on a new one, enter Chris. The price he quoted was very competitive and could be done in the timeframe I wanted. Chris installed quickly, efficiently and without any mess left behind so I am very very happy to recommend him to anyone who wants a good honest job done. Thank you Chris you are welcome round here any time

February 24, 2022
Unprompted review
Lodge Plumbing & Heating Services Ltd logo

Reply from Lodge Plumbing & Heating Services Ltd

Hi Derek,

Thanks so much for your kind words and for sharing your experience, it really means a lot.

Thanks

Rated 5 out of 5 stars

Excellent!

Chris did a great job servicing our boiler and repairing a fault with it. He identified an issue caused by the original installer, and made recommendations to get that rectified. He turned up at the arranged time, and was friendly and helpful. I would definitely recommend Lodge Plumbing and Heating.

February 8, 2022
Unprompted review
Rated 5 out of 5 stars

Great job replacing a boiler

Chris did a great job with a recent boiler replacement. Clear comprehensive quote at a good price and easy to deal with. Came on time, finished early and left the place cleaner probably then when he arrived. Would recommend.

January 31, 2022
Unprompted review
Lodge Plumbing & Heating Services Ltd logo

Reply from Lodge Plumbing & Heating Services Ltd

Hi David,

Thanks for the review, glad you are happy with the job.

Thanks

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look