Renault Scenic met failure after 1-day
I bought a Renault Scenic from them some time ago. The car was in good condition, but the day after I bought it a warning light from battery fault started to show in the panel. I asked them to call me. They said they will but this never happened. So I contacted them by Whatsapp and explained that a warning light "STOP car, battery fault" is showing. I got a reply saying literally this: "We've contacted the provider we bought the car from and he says the fault is not a safety issue, so you can drive. In case that you want to fix it must be the battery or alternator".
What?,I was expecting much more than this poor service; at least a 'please come over and we take a look at it'. But no, no customer service after the purchase. So I contact them again explaining that there is a fault in the car and must be fixed by them. But I got no response since. They read my messages but do not even respond to whatsapp anymore. I must say that the car is in good condition, but I expected better service if something breaks the day after you buy the auto.
If you are going to buy an auto from them make sure all is good because you can find same experience that I did: deal with the problem yourself. Reach me on Facebook for more detailed info