Luminaldigital Reviews 1,157

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, particularly with website development and design. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some people were dissatisfied with the service, mentioning issues with communication, slow responses, and websites that did not meet expectations or required extensive post-completion work. A few customers also reported being overcharged for services or experiencing difficulties with website functionality after launch.

What people talk about most

Website

Customers consistently note positive experiences with website development and support. Many reviewers... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, patience, and... See more

Service

Consumers generally express satisfaction with the service received. Many reviewers highlight the... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the... See more

Response time

People report positive experiences with response times. Many customers praise the prompt communication, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was a tricky thing to do arranging an Eventbrite page for multiple events and publishing them on social media. Jodi was brilliant. She was really helpful and worked very hard to get everything s... See more

Rated 5 out of 5 stars

ElevateOM has been looking after our SEO for a few years now we have seen a steady rise in our online presence . Customer service is great ,we have a great dedicated project manager who keeps us updat... See more

Company replied

Rated 5 out of 5 stars

ElevateOM is more than elaborated company. I'm not mentioning this because they are connected with me, but They are just excellent staff helping businesses to leverage their efforts. I can't wai... See more

Company replied

Rated 5 out of 5 stars

I was really impressed with Elevate OM. Keith Emmerson initially took a lot of trouble to understand our complex low budget brief. Then an account team lead by Senior SEO Acount Manager Stacey Swinbur... See more

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 90% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Outstanding Website building company

A fantastic team who looked after me to build a lovely website every step of the way. The team answered all of my questions in a timely manner and nothing seemed too much for them, even down to me asking to change some font copout slightly - would highly recommend Elevate OM to build your website, am thoroughly pleased I found this most excellent company.

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent collaboration

We recently collaborated with ElevateOM on the design of our new website, and the experience was very good from start to finish. Over the course of a few weeks, they maintained consistent and responsive communication, which made the whole process smooth and stress-free.

They were always open to feedback and made as many changes as we needed without hesitation. Their flexibility and attention to detail really stood out. We're very happy with both the final result and the overall cooperation.

We would definitely recommend ElevateOM to anyone looking for a reliable and creative website design partner.

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

ElevateOM a wonderful company for website design.

ElevateOM has set up my new website for a restaurant and I've found the whole Team to be extremely prompt and always ready to answer my questions and queries without delay. They have guided me from inception to the final product and did an excellent job on all aspects of the website from design to SEO. Avinash and Aaron are awesome, never too late to reply to my queries - a big thank you to All. Highly recommend ElevateOM for all your website design and SEO.

March 6, 2025
Unprompted review
Rated 5 out of 5 stars

ElevateOM ~ Fantastic Web Design & Service!

⭐️⭐️⭐️⭐️⭐️ Fantastic Web Design & Service!

I asked ElevateOM to design my website ~ I couldn’t be happier with the result! The design is excellent~ clean, professional, and exactly what I asked for. The whole process was smooth, and the team were attentive to my requests.

A special thanks to Cristine and Anupama ~ both were exceptionally helpful and patient. They went above and beyond to ensure everything was just right, and I can be hard to please. Their support was 2nd to none.

If you're looking for a reliable and talented web development team, I recommend ElevateOM. Thanks again to Cristine and Anupama.

Keep rocking, guys.

Rgds Paul ">

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

I Definetely recommend

I hired Elevate OM to work my website . Lovely team great service cost effective , they got back to me really quick every time I had an enquiry or any questions . Would Definetely recommend .

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and creative team

Cristine, Anuj, Lawrence & ElevateOM team

Thank you all for your work, support and dedication for transforming my dream website into reality. Your professionalism, patience and guidance made the development stage a pleasent journey.
Hope that our collaboration will continue!

Best regards,

Daniel / Libris & Nobilis

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

An Excellent SEO Company

We have use Elevate for a couple of years now and the results have been excellent. We have seen definite improvements in website traffic. Stacey and the Elevate team are excellent and nothing is to much trouble. Every thing they do is explained in full which is very helpful.
Our SEO has gone from strength to strength since we began working with Elevate. We highly recommend Elevate and will continue to work with them into the future.

March 25, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid avoid avoid!

Don’t waste your money with this company! We have had numerous telephone calls, messages and emails to try to get our website designed. Start off with one price, then the price spirals up with every email. Tim was on the ball, calling etc until he got paid, then ignores all calls and messages…Web designer Anuj does not listen, doesn’t read requests and then ignores you! Leizel has a long telephone call with you, says she understands then creates something completely different! Then when given all the info again in step by step guide - not even an acknowledgment! Phone number is dead. Landline is just an automated answerphone with no company info or anything on there. This company is clearly up to no good! Avoid, avoid avoid!

March 24, 2025
Unprompted review
Luminaldigital logo

Reply from Luminaldigital

Hi Shelley, someone will be in touch with you soon. Please note that our phonelines are closed between 1-2 pm. We can assure you the line is not dead and we have agents ready to take your call. Some days can get busy and if your Project Manager is on another call they cannot be available at that time. We look forward to resolving any issues.

Rated 5 out of 5 stars

Absolutely excellent company

Absolutely excellent company. Always willing to help and explain. Im not the easiest person to work for however Sarah breaks the technical side down and explains in simple terms. And bd more to the point gets results. Happy to recommend this company 100 percent.

March 17, 2025
Rated 1 out of 5 stars

Terrible Service – Avoid This Company

We received a quote of nearly £1,000 to create our website but were never informed that content writing was optional. I already had a website and clearly instructed them to use the existing content.

Communication was appalling—they are never available by phone, and email responses were infrequent, often taking 2–3 weeks. Their responsiveness disappeared entirely after payment was made. Promised callbacks never materialized.

Now they claim they cannot issue a refund because work has started, but they failed to disclose the additional charges for content writing upfront. I believe this makes the contract invalid. While they now mention the content writing is optional, this was never clarified at the beginning. Without written content, what is the point of completing a website?

This experience has been deeply frustrating. I strongly advise others to avoid this company.

The below reply ElevateOM is a lie and it can be proven with email log and call log to support what we have mentioned above!

February 13, 2025
Unprompted review
Luminaldigital logo

Reply from Luminaldigital

Thank you for your feedback. Unfortunately, we cannot agree to what you have said. We can see clearly that all emails have been replied to and that we have kept you up to date along the way. We were in fact waiting for your reply until today. Regarding written content, most clients do do their own as they are naturally the most in the know about their services. If you do want a professional writer to do this for you, a lot of research is carried out and this is of course at a cost.

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