Luminaldigital Reviews 1,157

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, particularly with website development and design. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some people were dissatisfied with the service, mentioning issues with communication, slow responses, and websites that did not meet expectations or required extensive post-completion work. A few customers also reported being overcharged for services or experiencing difficulties with website functionality after launch.

What people talk about most

Website

Customers consistently note positive experiences with website development and support. Many reviewers... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, patience, and... See more

Service

Consumers generally express satisfaction with the service received. Many reviewers highlight the... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the... See more

Response time

People report positive experiences with response times. Many customers praise the prompt communication, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was a tricky thing to do arranging an Eventbrite page for multiple events and publishing them on social media. Jodi was brilliant. She was really helpful and worked very hard to get everything s... See more

Rated 5 out of 5 stars

ElevateOM has been looking after our SEO for a few years now we have seen a steady rise in our online presence . Customer service is great ,we have a great dedicated project manager who keeps us updat... See more

Company replied

Rated 5 out of 5 stars

ElevateOM is more than elaborated company. I'm not mentioning this because they are connected with me, but They are just excellent staff helping businesses to leverage their efforts. I can't wai... See more

Company replied

Rated 5 out of 5 stars

I was really impressed with Elevate OM. Keith Emmerson initially took a lot of trouble to understand our complex low budget brief. Then an account team lead by Senior SEO Acount Manager Stacey Swinbur... See more

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 90% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Great customer support

The customer support from Chai and Stefan was fantastic. Thank you!!

However the email options were very limited and not much space, so I had to keep deleting emails before being able to continue using it. Otherwise it would have been 5 stars!

January 30, 2026
Unprompted review
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Reply from Luminaldigital

Thank you so much, Marlene!

Rated 5 out of 5 stars

Very good service and the support…

Very good service and the support provided by Jackie was amazing. I would definately recommend other to this Elevate company. I had swift response to all my queries. Extremely glad to use this service.

January 20, 2026
Unprompted review
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Reply from Luminaldigital

Thanks, Christopher! We aim to achieve the best!

Rated 5 out of 5 stars

Excellent

Gianni Provided excellent customer service and resolved all my queries very effectively.

January 28, 2026
Unprompted review
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Reply from Luminaldigital

Thanks, Terry!

Rated 5 out of 5 stars

Excellent service

Excellent service. I was kept up to date on a daily basis by phone and emails.

December 15, 2025
Unprompted review
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Reply from Luminaldigital

Thank you for your review, Susan!

Rated 5 out of 5 stars

AMAZING WEBSITE BUILDING TEAM

From the first call this team really took an interest in my start up business and what type of website I needed for the budget I had. Leizal and Avinash have listened to every request and put it straight into action. I now love my website, it's more than I dreamed of and thanks to ElevateOm it will bring my business alive. Very professional and understanding team, no hard selling just truly understanding the importance of getting it right for the customer at very reasonable cost.

January 23, 2026
Unprompted review
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Reply from Luminaldigital

Thanks very much! They are a powerful team indeed!

Rated 4 out of 5 stars

I had a good experience creating my…

I had a good experience creating my website with Elevate. Members of staff are helpful providing the exact context and information for the website you’re looking for! I want to thank the team and happy new year.

January 1, 2026
Unprompted review
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Reply from Luminaldigital

Thank you, Olu!

Rated 5 out of 5 stars

I have been with ElevateOM for 2 years…

I have been with ElevateOM for 2 years now, maria my account manager has been great and helped out when ever I have had any issues and worked hard at getting the website to just how I wanted it. Avinash the website developer has also been just fantastic in getting g the website done and sorting any issues as and when needed. I highly recommend this company !

January 23, 2026
Unprompted review
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Reply from Luminaldigital

Thanks for your words, Tim!

Rated 5 out of 5 stars

Reliable but can be costly

Have looked after my site for a number of year. They are not the cheapest, but generally do a good job. Helped to bring my site back online after a hack and are now helping me with a word press site. The project managers are local but most of the technical work is done overseas. I work work with Cristine and she has been supportive with our project.

January 23, 2026
Unprompted review
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Reply from Luminaldigital

Thank you, Israr! We always look forward to assisting you!

Rated 5 out of 5 stars

I am still in the process of developing…

I am still in the process of developing a website with this company. They have been extremely patient and listened to my requests. Very courteous and pleasant to converse with.

January 23, 2026
Unprompted review
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Reply from Luminaldigital

Thanks, Sally!

Rated 1 out of 5 stars

DONT TRUST THEIR QUOTES/ DISINGENUOUS

Shocking service/ disingenuous - received a quote for a fully optimised website - I enquired about content and explained how I would need help with this plus how I needed photos/ pictures and was assured on both accounts that they would help me i.e. with both content and images -they had stock images they could use for me and their content writers were excellent. I accepted it and paid the deposit. A few days later I received an email saying I had to pay extra £80 for each page of content writing but they would discount it to £70 + £75 Extra for images. Two days later I received another email offering the above but the standard price was now £70 and they would discount it to £60 per page (£210) BUT.... they then added another cost of £200 for legal documents. After paying the deposit the price has now doubled from £654 to over £1248.00 and I'm still no closer to getting a website - I've just lost £327 (deposit) + 2 weeks of my time - as I cant trust them to build my website .. Very unhappy X client

January 22, 2026
Unprompted review
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Reply from Luminaldigital

We have been in touch with Tracy and hope to have a resolution soon. We do have many extra services of which are all optional, from SEO, PPC, video creation, business cards and letterheads!

Rated 5 out of 5 stars

Best website

They did a great job. The website is exceptional good so much that I recommend ElevateOM to everyone who need a website.

January 20, 2026
Unprompted review
Rated 4 out of 5 stars

Anuj and Christine were a tremendeous…

Anuj and Christine were a tremendeous help to me when i was building my company's website. They were highly proficient in their duties and was also very patient with me when i asked them to give me more time to complete the payment. Anuj also went extra mile in ensuring i understood the technalities involved in operating the website in accordance with my business needs.

If you are looking forward to building a website that is great and affordable, kindly approach ElevateOM for a premium experience.

Thanks
Chyfrontier

August 25, 2025
Unprompted review
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Reply from Luminaldigital

Thank you for your feedback. We do have the best teams!

Rated 1 out of 5 stars

Misrepresented product

Unfortunately, my experience with this company was very disappointing. The service was misrepresented during the sales process, and after paying a deposit I was informed that several essential features were not included and required additional fees. Some of these were things I had specifically asked about before proceeding.
When I raised this issue, the company refused to refund the deposit and instead accused me of not doing my own research, despite the fact that I relied on the information provided by their team. I feel the pricing and scope of work were not made transparent upfront.
I would strongly advise anyone considering this company to get a full written breakdown of what is included and all potential costs before paying a deposit

October 8, 2025
Unprompted review
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Reply from Luminaldigital

Thank you for your review, though we do disagree. We do have a large number of services to support your website, though they are certainly not essential. We provide SEO, content writing, Social Media creation and management, business cards and video creation. These are all here to support businesses and their needs.

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