Maisie's Munch Reviews 93

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products as unique, thoughtful, and of incredible quality, making them perfect and special gifts for various occasions. Many people express their satisfaction with the ease of ordering and the excellent service received, often highlighting the staff's helpfulness and quick responses. Reviewers are delighted with their bespoke drawings and prints, finding them to be exactly what they wanted and a lovely addition to their homes. The overall sentiment indicates that consumers are very happy with their purchases and often become repeat customers, recommending the company for its creative and fun gift ideas.

What people talk about most

Product

Consumers find the products to be positive, often describing them as perfect, lovely, and unique gifts. Many... See more

Order

Reviewers highlight positive aspects of ordering. Many customers praise the ease of ordering and the wide... See more

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise individual team... See more

Quality

Users describe positive interactions with quality. Customers are delighted with the fantastic end product,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly, one of the best reactions I've had whilst giving someone a present. Thoughtful, sentimental, all in one, this really is the best kind of present. Will definitely be getting more for friends,... See more

Rated 5 out of 5 stars

Maisie is an absolute pleasure to deal with. Very easy, extremely quick to respond and super helpful. Mine was a very last minute order - delivered on time - and I know the recipients are going to... See more

Rated 5 out of 5 stars

So pleased with my bespoke drawing, it’s such a unique gift to give to my best friend for her 60th birthday. Ellen was super helpful, thank you so much - I’ll be back for more.

Rated 5 out of 5 stars

The drawing was a present for an anniversary, and it was perfect. I did have to reach out regarding when I would receive it, but Maise responded quickly and was extremely helpful!!


Company details

  1. Gift Shop
  2. Artist

Written by the company

Maisie's Munch began in 2020 with an iPad and a love of art and thoughtful gifting. What started with bespoke commissions, drawing people as their favourite things, has grown into best-selling customisable Drinks-Menu portraits and a joyful range of ready-to-buy gifts, t-shirts and homewares. All designed to bring colour, fun and thoughtfulness to gifting (or keeping for yourself!).


Contact info

4.8

Excellent

TrustScore 5 out of 5

93 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The most amazing gift

Honestly, one of the best reactions I've had whilst giving someone a present. Thoughtful, sentimental, all in one, this really is the best kind of present. Will definitely be getting more for friends, family, you name it!

August 13, 2025
Rated 5 out of 5 stars

anniversary present

The drawing was a present for an anniversary, and it was perfect. I did have to reach out regarding when I would receive it, but Maise responded quickly and was extremely helpful!!

July 7, 2025
Rated 5 out of 5 stars

LOVE my drawing

LOVE my drawing! Amazing customer service, Maisie made some fantastic suggestions, adore the finished product! Will be ordering for everyone!

June 19, 2025
Rated 5 out of 5 stars

Absolutely perfect!

Maisie is super talented - I ordered a bespoke munch for a friend’s wedding gift and am so pleased with it, I want to keep it for myself! Right on time too. Thanks!

June 24, 2025
Rated 1 out of 5 stars

my name not spelled correctly

cute concept but unfortunately my name was misspelled on the final product despite spelling it correctly on the form filled in. Not to mention it took over a month to arrive. I have emailed to ask for a replacement but no response.

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

Can’t fault it

I love the print - Maisie drew exactly what I asked and was a delight to correspond with. Such a perfect and special present for someone!

June 10, 2025
Rated 5 out of 5 stars

100% recommend

100% recommend
Absolutely loved this gift, I saw Maisie’s work on Instagram and eventually bought one for me and my partner, it came out amazingly and Maisie was so great when I had to change my address

May 27, 2025
Rated 3 out of 5 stars

Amazing product long wait

The product is absolutely lovely and exactly what we wanted we ordered it as a wedding present however I ordered it on the 30th April and received it on the 30th may so had a long wait which wasn’t advertised as the wait time is advertised as 5-10 days. The product is lovely and after about two weeks did get in contact and Maisie was super lovely just a long time to wait

May 30, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look