I ordered a Keter Pent 7x7 garden shed from Mall.hr with a promised delivery time of 2 weeks. After 4 weeks of waiting, the order has still not been shipped. The seller has repeatedly postponed the... See more
Company replied
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I’ve purchased from Mall.hr multiple times and every experience has been excellent. Delivery is really fast, often arriving earlier than expected, and everything is always well packaged. I’d espe... See more
Company replied
They are THE WORST. I bought a rice cooker a week ago, and paid for the next day delivery. 10 days later, they have no idea where my rice cooker is or when will it be delivered. Customer support is be... See more
Bad products. Bad repair service. Bad organization. Incredibly bad customer service. I suppose the crazy company policies are to blame, but the employees are really incredibly non-bothered as well (pr... See more
Company details
Information provided by various external sources
MALL.HR je nova web trgovina u Hrvatskoj. Dio smo grupacije Netretail Holding koja je jedna od najvećih web trgovaca u srednjoj i istočnoj Europi.
Contact info
Zagreb, United States
- mall.hr
1.6
Bad
43 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 90% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nesposobni, neiskreni i nepovjerljivi
Ordered few items worth 550kn, they delivered items to the wrong address. They don’t want to deal with this issue themselves but told me to contact DPD??? As I didn’t get any support I contacted DPD only to find out mall.hr gave DPD the wrong address, address that wasn’t on my account. Tried to get in touch with mall.hr but no one is answering to my emails. Bunch of crooks should be avoided at all costs.
November 12, 2020
Unprompted review
Absolutely the worst webshop in the…
Absolutely the worst webshop in the region. Communication with customer service incredibly slow, return process unnecessarily complicated, refusing to process the refund the same way the payment was processed (will not refund money on your credit card, insisting on a bank transfer instead)
November 9, 2020
Unprompted review
Misleading
When you are placing your order you can choose the delivery date. Once you pay, you receive a confirmation e-mail with the details of your payment and the delivery date you chose, but now it is called the dispatch date. Delivery and dispatch are two different words. This is a deliberate misleading. And then, when you immediately cancel your order, you don't receive any confirmation e-mail. You have to call them. Then you get an e-mail in which, again misleadingly, says your item has already been picked up by the delivery service. A blatant lie. And the refund was not done within the promised time frame.
June 19, 2020
Unprompted review
Never received an item
Ordered and paid in advance for something a week before Christmas, but never received the item. Sent numerous emails to MALL.hr to which I had to wait around 10 days for a reply (and maybe even longer if I did not call them). After I got a response they told me that the item was returned to them by the postal service for unknown reasons and that I will be given a full refund. It has been a MONTH since I ordered the item and I am still waiting for my refund. Terrible experience and terrible customer service.
January 22, 2020
Unprompted review
Sometimes they sell what they don't have
They took my money for something they didn't have on stock. They were obliged to deliver it (I have even extended them the deadline) but they insisted (and in very rude and unprofessional way) that they'll return my money which I didn't want. After I've reported this to market inspection, they delivered what was contracted.
Also, the reviews on their site are moderated (censored), so no bad reviews there.
January 13, 2019
Unprompted review
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