Marks and Spencer Reviews 1,876

The "Outrageously Chocolatey" biscuits is an old favourite guilty pleasure. Most recently though, the pack only included 9 biscuits. The package, thought, was the same size as before. This is more deceptive than simple shrinkflation.
This is not how you treat your customers, M&S

I put an xmas food order in to pick up at 5.30 22nd Dec. I put a £50 deposit down. My family have since booked a pantomime for the whole family and so I cannot pick my order up. I have offered to pick it up early on 22nd and 23rd but they say they cannot do it, therefore I loose my £50. If you cannot pick up on the time and date you loose everything. This is no service

Don't bother wasting your time with M&S Bank. Applied for a loan at 5.8% for a Range Rover that I was supposed to collect tomorrow. I chased them all week and was told different stories each time. The paperwork finally arrived by email only to have 10.9% on it. M&S Bank have lied to me, messed me around, misled and misrepresented their APR. Thanks to M&S Bank I will not be collecting my new car tomorrow and will not be having and loan with them as I cancelled it. Thanks to Tesco Bank I will be having my Range Rover the early part of next week with a 5.8% loan as they advertised.

Absolutely furious . At the end
of November I ordered a Seasalt Coat . The order and money were taken and eventually I was told it wasn’t in stock !!!
Having not learned my lesson this week I ordered a ceramic candlestick. The day of collection was changed to indefinite
So I rang Customer services and was assured it was waiting for me at the store. Fortunate I did not go to collect it.,This afternoon I have had an email telling me it is out of stock. I rang to
complain and was assured my complaint would be forwarded. I also asked for an email confirming the phone call, so far zero . This is the M and S which promotes itself as being special !!!
M and S what has happened to you? Talk to John Lewis and learn how to treat customers.

I purchased the brown soda bread and on first taste. Yuk, disgusting. It was like eating corn beef and cheese on very sweet bread. Next day I made a piece and banana with the bread. Again yuk. It was only when I checked the bread's ingredients I got reason for sweetness. It had black treacle. I used to love m&s food but I very rarely go and this was one of those rare occasions. Yuk.

I paid £3.99 for home delivery. I stupidly expected it to be delivered to my front door.
Instead i received the location of my delivered parcel in a car park which was identified by a symbol. No photo; and sure enough, it was dumped in the nearby car park.

I took this up with Customer Services asking for my postage cost to be returned. They took two days to reply and told me that as it was delivered on the correct date and as I had eventually found my parcel (despite me having to spend time searching for it in a car park) then the delivery was successful!!
Next time perhaps I won't bother looking for it ; I will just ask for a full refund as they didn't deliver the service they charged for.

I find it strange that a company that prides itself on such high quality use Evri, which provides such as poor service.

This isn’t home delivery; this is M & S home delivery.

Firstly I'd like to say that for the pat 30 years I've bought their non-wired crossover bra. Their best selling non-wired bra - which they decided to discontinue??? What does that say about management.....

I've been looking for a replacement and tried their 2pk Ultimate Support Non Wired Sports. They are absolutely awful, so I went to their website to leave a product review. There is nowhere I can leave a review. No stars to click, no "write a review". I headed to customer support and clicked on send an email - it takes you to a blank page. Tried several times on different search engines - same. In other word, you can't contact them by email.

I'll leave the review here: bad, sloppy fitting with absolutely no support. Totally unsuitable as a bra, let alone a sports bra.

Everyone knows that M& ha been on a downward trajectory for years, but from my perspective, they've hit rock bottom both in terms of product quality and customer service. Never again.

Ordered a set of 3 x saucepans. When they arrived all the lids were there but the largest saucepan was missing out of the box. Called M&S, got through to someone with a foreign accent and I had to continually repeat myself as could not get my issue fully understood. Kept me on hold then came back and offered me a 20% discount. What a joke, there was 33% missing! The call handler ending up putting me on hold 3 times, had to listen to very loud muffled music. Didn't fully understand my issue, said I could go and pick up the missing saucepan from a local branch, I'm not prepared to do that as its 25 miles away. If something goes wrong you offer the customer more than what they are entitled to, not expect them to spend 2 hours on a round trip to their local branch or accept an inadequate discount of 20% for a parcel that is missing 33% of its contents.

My flower order was damaged on delivery. Customer service is only available by phone and is difficult to get through to, so getting resolution is unreasonably slow. Having spent 20 minutes the line the operator offered me £10 - only 25% of the order value. I would have expected a full refund. This was a birthday gift that was ruined.

Thank you M. & S customer service.
Contacted them after a parcel was delivered today to my rubbish bin. Heard a knock at the door but Evri person had put parcel in bin by time I opened the door. Told me I took too long to open the door. Wasn’t expecting delivery today. In the past bins have been emptied on recycle day and parcel lost.
Told M & S about experience and person said that was unacceptable. So zero stars to Evri and five stars to M & S. They need to know they are being let down by delivery service. Tried contacting Evri and left comments in past and today but still they deliver to bins.

Once again, I've ordered clothes from M&S and they fail to deliver. The problem is always their delivery company, Evri. I always get a long list of their so-called "delivery attempts", but they never come anywhere near my house (I have CCTV cameras so I know that they are telling lies). It's simple for them to leave parcels in my delivery box, 5m from the road (where they can easily park).

I've had to repeatedly complain and M&S always say they will look into the problems but nothing ever changes. It's a waste of time trying to communicate with Evri - they deliberately get you running round in circles.

UPDATE: "BBC Rip Off Britain" have just featured EVRI - (4 May 2026, 10.45am, Series 18:6) - available on BBC IPlayer. I hope M&S take note of this.

Told my clothing item would be delivered "between 0700 and 2100 TODAY. It's now 22:45 and NOTHING has turned up. If I'd known they were using the useless cheap Evri 'couriers', I'd have never placed the order. The M&S website has NO means of emailing them - the 'contact us' link just goes around in circles. There was a time when Marks and Spencer were a respectable name on the UK high street. Not any more. I've wasted my money, will have to drive into town and buy what I need and assume that I've been fleeced by M&S and/or Evri.
I wish I'd read the Trustpilot reviews before ordering. Won't be using this store again.

Would give zero stars if I could. My mum’s birthday gift has not been delivered 11 days after ordering and despite reaching out to customer service my issue went unlocked at for several days- have now been told the item is out of stock and am being refunded. Awful service- have been massively let down by them

I ordered items on 18th November. Half items arrived. Evri tracking shows Evri received items on 19th November. It is now the 4th December. I have had to contact Evri given no update from Evri. Still waiting for delivery. It is such awful service that I am reluctant to order online again from M&S. Whatever happened to in store delivery in NI?

I visited the Opticians in the Stevenage store. They couldn't have been more helpful. After many tests and a serious discussion it was agreed that the prescription was correct, and that the only improvement would be the removal of cataracts, for which a referral was made.

Searched M&S website for GBP to Euros, drove to the shop (23 miles) and discovered the rate on the website is not the say as the shop. Not happy, could have gone elsewhere for a better rate however stuck with the 'Sparks' better rate offer, which wasn't. Deceitful.

Took money on Friday said delivery in store by Monday. M&S sent email at 3:30 Sunday that the child’s jacket I bought is not in stock and they have cancelled my order. Went onto my account it says I cancelled the order. You can not email or speak to anyone regarding this unless ringing yet no one answers. Disgusting customer service the item was for a birthday gift.

I received an unwanted marketing text today.
I opted out of marketing emails on my account, but there is no option to opt out of SMSs.
If I want to opt out of receiving texts, I have to pay to send a text to 65006.
Wording on my account: "You can stop receiving marketing SMS messages at any time by following the instructions with the text message."

Do NOT order online, they show items in stock allow you to pay, take the funds then email saying order was cancelled due to some items being out of stock, the cyber attack they had apparently has caused issues with updating stock levels (that’s not the customers problem M&S!)
We now have to wait 3-5 days for funds to return to our account, absolutely unacceptable.