Marks and Spencer Reviews 1,876

Beware of Ghost Order

I placed a large order for clothing, paid with my card, got a confirmation email. When I tried to collect I was told the order did not exist! They cited statistics of 1 in 10 online orders are ghost orders. While I fight to get my money back, I am told to just reorder. Sad to hear, as I was quite excited to try them again with their new lines of clothing. This broke my trust in the brand.

Follow up to appalling delivery service 4 days ago
I have been sent an e gift card as a refund which is acceptable as I tried to purchase with a gift card but due to M&S using EVRI it didn’t arrive. I have not been refunded my postage! Terrible way to treat customers, I shall give the e card away as i obviously will not receive any potential purchase and I do not wish to set foot in any of the stores. The one star is for the pleasant people on the telephone.

My Husband was buying two pair of jeans at M&S in Cribbs Causeway, thinking I could just use a voucher (a lifestyle one) that have been given to me as a gift. Having reached the till a young lady called Macy explained that I had to create an online account in order to use my voucher and she said it wouldn’t take a minute and I could set one up now. Well, in my case, it took much longer than a minute. She was kind enough to take time to help me set up the account, as I wasn’t very good with the technology. Thank you so much for being patient and helpful. A five star service!

M&S old English sausages, awful, skin tough as old boots and taste is not good. Bought 2 pkts, 2nd pkt going in bin, just vile

Received flowers for Mother's Day ,on opening roses were already going brown on petals and rose buds were drooping. Very poor quality for price charged.

Arnison marks and Spencer
Why oh why have they Doubled menswear and pushed the children's and women's wear into a small place at back of store ? Standing in cafe queue people all commenting on bad placement of Menswear ...dont childrenswear matter and Home Stuff even smaller place ...you need to review what customers want ?

30 minutes on the phone to get a discount they sent me by email and wouldn’t work because flowers ordered were late. Gave up in the end. What has happened to the once great brand M&S. Asked to be put through to a manager and got disconnected after 20 minutes. Another ten minutes on again to speak to a Manager who needed to speak to their manager about what would amount to £3 discount for them failing to deliver flowers on time.

Stock availability is not up to date. Called in store to buy an item that was showing in stock, it was actually out of stock in store, wasted visit. Member of staff said the website is only updated every 24 hours. No point showing store availability if it is not up to date. Just ordered and paid for a pair of shoes that showed in stock. Later received an email saying order cancelled as not in stock. M&S need to sort this issue out to avoid wasting customer’s time.

Clothing order online.
Fine no issues, returns easy enough and refund in good time.
Would be better if lowered min order for free postage.

Online order from M&S shipped with Evri. Why would they use a courier with such a bad reputation. Evri app says my parcel has been delivered but it has not.
Come on M&S i expect better from you

AGAIN !!!!!after receiving an email to say my M&S online order was ready to collect at the cumbernauld branch but again they had no notification of my order but when I contacted customer service ( who was very helpful,wish the people at the top was the same) I was told it had been collected and when she tried to order a replacement i was told the item was now out of stock Grrrr. I will never use their online platform ever again

Marks and Spencer online service is a joke. Firstly my order of four items was split into 3 deliveries by the checkout system and I was informed that I couldnt collect in store because of supply chain issues. 2 small items were delivered yesterday. And I received an email at 0400 this morning saying the remainder of my order was with their courier, only to receive a further email at 0800 telling me that my items were out of stock and Im being refunded. Thats one week since I made the order and paid. When choosing items online you get messages sayong 2 in stock or low stock but after youve checked out and money taken it should be a confirmed delivery. This service is appalling. I urge everyone to use NEXT as Marks and Spencer are a failing business.

As long as you say nice things about them on their website, they are OK, but try to criticise and they go all weird and defensive. As an example, they would not use my review of their packaging:

I HATE, with a passion, the way they pack shirts at M&S. Is there REALLY a need for all the cardboard and plastic? Apart from anything, when they pack them like they do, they arrive horribly creased and you cannot iron out the creases without washing them first. Surely, in this eco-age, there is a much better and ecologically friendly way of packing shirts? Just fold them just before despatch and get rid of all the packing.

My other big beef is the time they take to get your goods to you. With Amazon, I can order in the morning and I have what I have ordered that day, at no extra charge. M&S take several days and charge you lots. They are not at all the company I first started using over half a century ago.

Honestly M&S is fine if you're in store, but online deliveries are a joke. When the whole world manages to get things out within a day or so of ordering, a week later I'm still waiting for my items to be dispatched. No tracking, no idea of when they're being sent. And it's not the first time, this is has happened every time I've tried to order with them. I think I may need to just give up now! M&S you need to sort out your home deliveries, or give up the service! Very disappointed customer.

Cheshire Oaks big Marks. Went to the GFloor re opened refurbished cafe at the weekend with my elderly mother. Despite every diner having a table and chair we were told it’s all take away now. Small cardboard open boxes replaced plates. Flimsy wooden cutlery replaced stainless steel. And paper cups with tea & milk in, rather than a pot, milk jug and cup. I thought we’d sacrificed enough when they removed saucers. Sandwiches, tea and cake eaten like this for my poor mother. Knife broke twice, no spoon just a piece of wooden dowel. Dreadful experience. Was told you can use the 1st floor restaurant if you want proper dishes. Not that easy with a 97 yr old in tow. Marks seem to care less and less about the customer’s experience or comfort. Almost everyone in there was 60+. We deserve better when we’re paying top dollar.

I ordered a plant online for a relatives 90th Birthday. I specifically chose a delivery date when I knew people would be there so they could take it in for him. It didn’t arrive. Three days later, after many “in transit” and “delayed” messages I contacted customer services. A pleasant woman said she understood the plant would be dead so ordered another one. More delayed and in transit notifications followed. Finally, sadly after my relative was taken into hospital, the parcel was delivered at 9.45pm to an empty house a week after the Birthday. The “safe place” they chose was the front door step.
When asked to review my purchase I told them in no uncertain terms what I thought. They replied that my review had been moderated and declined to post it as it was about the delivery! How many negative reviews are invalidated by this get out clause? I will never buy anything from them online again!!! With some irony I have since received emails with suggestions for Mothers Day and Easter. Never again!

Marks & Spencer have to have most abysmal customer service when ordering clothing online, they have two speeds, DEAD SLOW & STOP! Even though you pay for delivery they are just the worst, you will be waiting 6-7 days or more before you get the items, when you finally get your order it will be all scrunched up and stuffed in the bag, they appear not to give a hoot about the condition of your items because they are clearly NOT packed with care!

Of all the companies I order from, M&S get a big fat 0 or 0 stars

Got a bit of shopping tomatoes went fuzzy bought a tin of lemon shortbread yuk and prices shocking.Also not given the options to opt out of valentine's or mother's day

Do not buy a mans suit
It comes folded in four and shoved in a bag
Unwearable
Customer service in South Africa do not care

Chelmsford store, click and collect. At the moment taking over two weeks from point of ordering payment being taken out of account, to being sent to store. Items lost, delivery dates not achieved, and in some cases items sold out, meaning they have charged me for items that are no longer in stock by the time it's due to be delivered. So after a 2 week wait I get a refund. Can someone explain why there is a problem with Chelmsford store and not others????