Matrix Removals Reviews 239

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We used Louie and his team to move recently. They were punctual, capable and personable with their service. Highly recommended. Gavin

Rated 5 out of 5 stars

Louis and his team were excellent from the very start and far more competitive than most in Cobham! After Surrey Hills Removals let us down (would never use now), we were recommended to Matrix by ou... See more

Rated 5 out of 5 stars

Reliable company after being let down last minute. Friendly easy to understand staff. Good rates. Made me feel relaxed & confident throughout whole move. Good communication by all staff . Well done t... See more

Rated 5 out of 5 stars

Very professional movers, who worked really hard and efficiently to get our move completed - just before Christmas. We weren’t moving far and we’re able to get unpacked pretty quickly. One of our mo... See more

Company details

  1. Shipping Company
  2. House Clearance Service
  3. Storage Facility
  4. Warehouse

Information provided by various external sources

Everything you need for moving from Matrix Removals Company Surrey: - Prestige Removals. - Large Removals. - Small Removals (man and van service). - Secure Storage. - Property Clearances. - Completion Day Cleaning. - Handyman Service (to coincide with removals). - International removals. - National removals. Offering a 1st class service throughout Surrey & South London to any destination locally, nationally, or internationally.


Contact info

4.8

Excellent

TrustScore 5 out of 5

239 reviews

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Rated 5 out of 5 stars

Fantastic matri x

Fantastic, first class,kind, considerate, courteous,helpful team very friendly,couldn’t do enough to help, will thoroughly recommend them. Made our lives so easy and eased our worries and stress. Well done matrix. Our team was Chris, Myles, and Darren. You were absolutely wonderful to us. We think highly of you. Dotty.

February 11, 2019
Unprompted review
Rated 5 out of 5 stars

Smart Movers

We were recommended to use Matrix Removals for our move just before Christmas 2018 and we can certainly say that they provided us with a first class reliable service throughout the whole operation.
Have no hesitation in recommending them to anyone who is facing a move

February 1, 2019
Unprompted review
Rated 2 out of 5 stars

Our experience was rather different to…

Our experience was rather different to that described in other testimonials.
Having paid over £16,000 we expected a much better service than we actually received. The amount to be moved was badly under estimated. Some of the packing was good but much of it was poor resulting in damage,breakages and losses. In the move itself there appeared to be no one in control.
All in all not an experience one would wish to repeat.

January 7, 2019
Unprompted review
Matrix Removals logo

Reply from Matrix Removals

Good afternoon Mr Macaulay,

Thank you for your review. Moving house after 70 years is always going to be a stressful process. We take your points on board, however wish to make the comments below.

You were due to have 4 Luton van loads of pre move house clearance in order to de clutter prior to removal. When the team arrived you decided not to part with many of the items outlined, and only went ahead with 2 van loads in the weeks before, which meant there was considerably more volume to move on the removal days. We did not considerably under estimate the volume, we calculated this accurately and arranged additional vehicles and staff in advance of the move. The removal was completed no later than 6pm on the day. The move was managed by our foreman and by myself and Anthony in the office, we don't feel it was disorganised.

We were sorry to hear that there were some breakages. We did swiftly place you in touch with our insurance company Basil Fry to resolve (They have not heard from you or received a completed claim form).

We wish you all the best in your new home, please do feel free to call if you'd like to discuss anything further, we are always here to help.

Best Regards

Matrix

Rated 5 out of 5 stars

Chiswick to Chiswick

Very professional movers, who worked really hard and efficiently to get our move completed - just before Christmas.
We weren’t moving far and we’re able to get unpacked pretty quickly. One of our moving guys came back took the remaining boxes after the Christmas break.
We were recommended this company by our estate agent & we will let them know how we’ve gotten on & will highly recommend Matrix to others in future.

January 7, 2019
Unprompted review
Rated 5 out of 5 stars

all went well

all went well, the Matrix guys did the job with good humour, no issues

January 7, 2019
Unprompted review
Rated 5 out of 5 stars

What a wonderful team

There are still companies that go out of their way to help you at difficult times. Matrix is one such company. Each member of staff I dealt with at Matrix made my move go very smoothly. I would not hesitate to recommend them for house clearance and removals to a different part of the country.
Thank you all so much.

December 6, 2018
Unprompted review
Rated 5 out of 5 stars

No hesitation in recommending Matrix…

No hesitation in recommending Matrix removals. Nothing was too much trouble in the planning for the move. Everything was catered for and individually discussed. Full packing service was incredible! Thank you so much. Removal day went so smoothly - our team worked so hard all day. Everything was packed and loaded with great care. The team of cleaners arrived and did a fantastic job so the house was left pristine for the new owners. On arrival at the new property everything was unloaded quickly and carefully. Beds were rebuilt and furniture placed, moved, placed again...... and again! A really helpful and patient team who worked with a smile all day. Fantastic - thank you all so much!

December 3, 2018
Unprompted review
Rated 5 out of 5 stars

The boys worked very hard and without…

The boys worked very hard and without exception all were polite and courteous. There were slight access problems at both old and new properties but the move was seemingly effortless!! Many thanks.JS

November 30, 2018
Unprompted review
Rated 5 out of 5 stars

Chris

Chris, Miles and Jacob were polite, professional and efficient and helped to take the stress out of the move.

November 29, 2018
Unprompted review
Rated 5 out of 5 stars

Definitely 5 Star Service!

100% happy with Matrix Removals and the service we received. We had a great couple of friendly and well-presented removal guys that co-ordinated everything on the day brilliantly - made the move much more of a smooth and stress-free experience. Will definitely recommend Anthony and Matt of Matrix to my friends and family when they move home! Cheers guys.

November 22, 2018
Unprompted review
Rated 5 out of 5 stars

The perfect move?

Matt and the team were great to communicate with, accommodating last minuet changes to our move. Professional from our initial conversation to the final unload.

November 21, 2018
Unprompted review
Rated 5 out of 5 stars

We can’t think of anything that went…

We can’t think of anything that went wrong really. Smooth move. Polite and friendly lads. Quick turnaround between exchange and completion and they managed to accommodate. Would definitely recommend. Thank you Matrix.

September 3, 2018
Unprompted review

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