I recently did my first shopping using maxrebates.com, and so far, everything has gone smoothly. It's been a wonderful experience!
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Same cut & paste response as others receive. Gave up on MaxRebates. Used to be a good site, but since mid-2024 has been completely unresponsive & does not credit click-through purchases any longer... See more
Company replied
Max Rebates offers us a seamless way to earn money back on many of our purchases. Their user-friendly platform and extensive network of partner stores make it easy to find deals on everything from fa... See more
SCAM If they're offering 1% you'll probably get it. When they offer more, beware!! Failed to pay anything on their offered 4% rebates on over $5000 in purchases. Excuse after excuse!! First rebate por... See more
Company replied
Company details
Written by the company
MaxRebates is a fast-growing cash back site providing shoppers access to the best available cash back, deals and coupons. Offering 100% of the commission from our merchants to you, we make sure you never overpay. Saving starts with us when you shop online.
Contact info
United States
- contact@maxrebates.com
- maxrebates.com
3.4
Average
195 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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AVOID THIS SCAM COMPANY!!!
THIS IS THE WORST CASHBACK SITE IVE EVER USED. I HAVE SO MANY PENDING ORDERS FROM BLOOMINGDALES AND WALMART FOR MORE THAN 10 MONTHS BUT NONE OF THEM ARE PAYABLE. CUSTOMER SERVICE IS SO USELESS AND GIVES THE SAME “SORRY” AND “FOLLOW UP” REPLIES AND MAKES EXCUSES THAT THE MERCHANT HAVENT PAID MY ORDERS
PLEASE DO NOT BE DECEIVED BY THIS COMPANY!!! THEY WILL BAIT YOUTO GIVE HIGH CASHBACK BUT THEY DONT PAY AT ALL AND THEY NEVER WILL. THEY WILL MAKE YOU WAIT MONTHS AND MONTHS UNTIL THEY FORGET ABOUT YOU AND DONT PAY YOU ANYMORE. IF YOU PLAN TO USE THIS SITE, PLEASE DONT!! USE OTHER REPUTABLE CASH BACK SITES LIKE RAKUTEN AND TCB THAT WILL PAY YOU!!
August 28, 2022
Unprompted review
Reply from maxrebates.com
Hi Busted,
Thank you for your feedback. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration that you experienced.
Usually, it takes 90 days for cash back to be available - it depends on different merchants as they have different speeds in reviewing the shopping information. Some merchants might wait for the return date to pass if customers return or cancel their orders.
I could not find anything with your name. May I know what your account is? Could you please contact us at contact@maxrebates.com?
Once again, we are truly sorry for the inconvenience. Please do not hesitate to contact us again if we can be of any further assistance.
Sincerely,
Vera
MaxRebates Customer Service Team
TRUSTED PARTNER
ALL SOLVED and EXCELLENT SERVICE, just takes a bit of time
August 26, 2022
Unprompted review
Reply from maxrebates.com
Hi Ivri,
You sent the email on Friday night. We don't work on weekend. And we replied you on Monday. Your issue had been solved. You already withdrew thousands cashback from us. We are very sad and dissappointed with this.
Sincerely,
Vera
MaxRebates Customer Service Team
Untrustworthy.
Untrustworthy.
I have been unsuccessfully trying to get my rebate from Max Rebates for 2 Luminess purchases 143006** and 142297**, one from 11-26-21 and one from 1-3-22. Unbelievably, I still have not received my rebate. I have been going in circles with Adrianne and keep getting "oh we are following up". I have to keep emailing which I do about every month and receive excuse after excuse. I have asked for their corporate mailing address and Adrianne has refused to provide it. This is a clear indication of a shady company. Once I get my rebate I will NEVER do business with them again. Really I could not recommend them to anyone. Stay with reputable companies, it will save you time and energy. I have never had any issue with any other click for credit/miles site before and have been doing this for 10 years.
UPDATE 8-18-2022 Adrianne emailed me again this time claiming that I did not click through their site but that if I consider removing my post on TrustPilot regarding my experience they will give the credit from their funds. I pointed out to her that in her previous email on 7/28/2022 she acknowledged "Upon checking, your order # 142297** has already been accepted by the merchant and it's still pending for the merchant to pay for this order." Yet she is now telling me I never did it right. WOW! Also, to date I still have not received the corporate mailing address, her only response was "May we know why do you need the corporate address? " Enough said.
RESPONSE to 8/22/2022 Comments from MaxRebates- So now they are saying the Luminess link wasn't activated on their site. Well it was on their site and when I clicked on it, it redirected me to the Luminess site to order. If it wasn't activated it should have not even been on their site. MaxRebates should do the right thing and reimburse me for the 2 purchases since it is obvious that the error is on their site. Let's see if they make it right. If so, I will log back in and state if I received my rebate or not.
August 4, 2022
Unprompted review
Reply from maxrebates.com
Dear Customer,
We are sorry that this disappoints you.
I have mistaken your missing order with another customer so, I completely understand the frustration this has caused you and I sincerely apologize for this.
Regarding your missing cash back orders, our team worked hard to follow up and get a resolution for these claims and we have found out that at the time when you placed these orders, the merchant was not activated on our website that’s why your orders weren’t tracked and if the merchant is not activated on our website, then you won’t be able to shop through or access it and we have no idea how you were able to make an order on the deactivated link.
Once again, we are truly sorry for the inconvenience and hope to offer you better services in the future.
Sincerely,
Adriane
MaxRebates Customer Service Team
Fast respond and really helpful
Fast respond and really helpful ! Thank you for the great customer service
July 27, 2022
Unprompted review
Clearly a scam company that makes some…
UPDATE: These worthless shysters pulled the same crap with another family member who was duped in to using this SCAM COMPANY THAT WILL FIND ANY EXCUSE NOT TO PAY YOU EVEN THOUGH THEY HAVE PROOF OF YOUR ORDER . THEY HAVE EXACTLY ONE CUSTOMER SERVICE REP "ADRIENE" WHO MUST WITH OUT OF A BASEMENT SEEATSHOP . YOUR COMPANY SHOULD BE SHUT DOWN. READ THE ONLINE REVIEWS PEOPLE. THEY HAVE A TERRIBLE REPUTATION. Clearly a scam company that makes some of the other sites look great. Expect to get paid for a purchase you made that took 4 months to go payable and now they want "proof". AVOID THESE SCAMMERS!!! Use a reputable cash back site, not MaxRebates.
July 20, 2022
Unprompted review
Reply from maxrebates.com
Hi John,
Thank you for your feedback. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration that you experienced.
Usually, it takes 90 days for cash back to be available - it depends on different merchants as they have different speeds in reviewing the shopping information. Some merchants might wait for the return date to pass if customers return or cancel their orders.
Regarding the verification of orders, it was the merchant's request to verify some of your orders that are marked suspicious by them. We do this to avoid fraudulent activities and once we verify those orders, you can withdraw the cash back successfully.
I am glad that this issue has been now solved and the payment is already in processing and will be sent to you soon.
Once again, we are truly sorry for the inconvenience. Please do not hesitate to contact us again if we can be of any further assistance.
Sincerely,
Adriane
MaxRebates Customer Service Team
Is anybody home?
After using Maxrebates with several purchases I received a cash payment to Paypal with no difficulty.
The second payout attempt said there was problems and to contact customer service. After 6 weeks and 6 emails I have heard NOTHING. Is anybody home?
July 20, 2022
Unprompted review
Reply from maxrebates.com
Hi Len,
Thank you for the review.
I have received your emails and replied to them. But, unfortunately, the emails couldn’t be delivered to your email address. Per the system’s notice, it appears that our email system is unable to connect to your email system and it’s likely that the recipient's email admin is the only one who can fix this problem. Do you have any other email addresses? Where we could contact you like Gmail or Outlook?
Please send us a reply directly to contact@maxrebates.com so we could solve this issue.
Sincerely,
Adriane
MaxRebates Customer Service Team
Great cashback site for high rates at small stores
Takes a bit longer (cashing out takes 7-14 days), but they do pay cashback. Make sure you have proof of purchase (receipts mostly) and the customer service will go above and beyond to help you through the process to get you paid assuming your purchases are stuck in pending or your account gets flagged.
July 14, 2022
Unprompted review
Pending cash back forever
Like others have said, the cash back stays in pending status forever. They don't pay out. Please use other cash back sites instead, which pay after 90 days or less.
July 6, 2022
Unprompted review
Reply from maxrebates.com
Hi Tuan,
I am so sorry to learn that it took longer for your orders to be available. I understand how frustrating this must be.
Usually, it takes about 90 days for the cash back to be available- it depends on different merchants as they have different speeds on reviewing the shopping information due to some merchants waiting for the return date to pass, in case of customers return or cancel their orders and as soon as we got your inquiry, we followed this up with the merchant. Once our team gets any updates from the merchant and has paid for your orders, we will update your cash back status to payable.
Once again, we again apologize for this inconvenience. Please let us know if we can help you with anything further.
Sincerely,
Adriane
MaxRebates Customer Service Team
We have requested cashback for…
We have requested cashback for AliExpress orders of 2021-08-24, but it is not in progress yet.
I sent mail to the customer center dozens of times, but they don't answer correctly. 11 months have passed, but my order is still pending.
The return date is past enough, and it doesn't make sense that the seller can't confirm the product after this much time.
Do not use this cashback site.
July 6, 2022
Unprompted review
Reply from maxrebates.com
Hi 강지원,
Thanks for the review and I am sorry to hear that your cash back is not available yet. I understand how frustrating this must be.
Usually, it takes 90 days for cash back to be available - it depends on different merchants as they have different speeds in reviewing the shopping information. Some merchants might wait for the return date to pass if customers return or cancel their orders. As soon as we got your inquiry, we followed up on your pending orders with the merchant.
Lastly, we can see that your cash back is already progressing to payable status and these orders should be available soon. Once the merchant has paid for your orders, your cash back will be available.
Once again, we again apologize for this inconvenience. Please let us know if we can help you with anything further.
Sincerely,
Adriane
MaxRebates Customer Service Team
They never honor cachbak
They shows you get 14.1% cashback for your first order from LENOVO.com, but they NEVER honor it. They CHEATED!!!!!
DON"T USE IT!!
June 30, 2022
Unprompted review
Reply from maxrebates.com
Hi Guohui Zhang,
We are sorry that this disappoints you.
Per merchant’s terms, MaxRebates New Users will earn up to 14.1% Cash Back on their first order. The cap is $15 in Cash Back earnings. The standard Cash Back rate will apply if your total order earnings are over $15 and the first order bonus will be based on the first merchant approved order. Upon checking, your total earnings are over $15, that’s why the 2% standard cash back rate was applied to your order.
Once again, we again apologize for this inconvenience. Please let us know if we can help you with anything further.
Sincerely,
Adriane
MaxRebates Customer Service Team
Adriane was great
Adriane was great. But the withdraw process took much longer than needed and required about 10 emails to be exchanged to resolve the issue.
June 24, 2022
Unprompted review
Very fast communication especially for…
Very fast communication especially for a holiday! Gave me excellent direction
May 31, 2022
Unprompted review
They don't payout
They don't payout. Your funds just stay in pending forever. Tried contacting support with no resolution. Will never use them again, and will not recommend anyone else use them either. There are plenty of cashback sites that actually do pay.
May 23, 2022
Unprompted review
Reply from maxrebates.com
Dear Customer,
Thank you for bringing this to our attention and I sincerely apologize for any inconvenience this issue may have caused you.
Usually, it takes 90 days for cash back to be available - it depends on different merchants as they have different speeds in reviewing the shopping information. Some merchants might wait for the return date to pass if customers return or cancel their orders. However, to give your situation ample time and care, we will need a few things from you to help with the process. Could you please send us an email directly to contact@maxrebates.com with your order number? We’d be glad to look into this for you.
Sincerely,
Adriane
MaxRebates Customer Service Team
I submitted a payout on April 22nd via…
thank you for updating and solve my issue
May 21, 2022
Unprompted review
Reply from maxrebates.com
Hi Fran,
I am sorry that we worried you. As stated on our site, we aim to get back to our customers within 3 business days.
We already got an update from the accounting department and the cash back is already refunded to your account. Please check our email as we have already provided you with a solution there.
Please do not hesitate to contact us again if we can be of any further assistance.
Sincerely,
Adriane
MaxRebates Customer Service Team
Caahback never automatically goes…
Caahback never automatically goes through, you always have to file missing claims. You have to give screenshot proof of everything. Then the claim confirmation process takes months. Once they confirm it and the money is your account, if you even remember this cashback by now, you can select to transfer balance to PayPal. This takes a week. You go and check paypal. And then you find out it didn't work! It failed to go through to paypal. Because you need to prove it again! If you even have the receipts from six months ago. Or even the patience... In the meantime, you are never notified of any updates through email. You have to remember to check every time. This entire ordeal happened twice, two separate orders, year apart. I like to think I have a good amount of patience but this company really burned it.
May 18, 2022
Unprompted review
Reply from maxrebates.com
Dear Customer,
Thank you for bringing this to our attention and I sincerely apologize for any inconvenience this issue may have caused you.
All of our data are from the merchant. Missing cashback claim is an unnormal order. We have to submit for the merchant to review. After the merchant approves the claim, we have to wait for the merchant to pay for the order again. Then we can pay you the cashback. This process may takes long time. The speed depends on the merchant. We hope all our customers can get cashback and be happy. Also thanks for your advice, we will try to be better.
Sincerely,
Vera
MaxRebates Customer Service Team
SCAM for sure.
When I asked for a check for all the cashback I have, they canceled my request and sent me an email saying they need to verify my orders because the system thinks my order was fraudulent, that’s why I couldn’t withdraw the cash back. They ask for the screenshot of 15 of my orders, including the Order date, Order number, Order details, Order amount, and Shipping Confirmation (proof that the items have been completed/shipped to me) or proof that these items/purchases were already paid and completed.
I have responded to their email with all the documents they asked for. So the one down here replying to me is not telling the truth.Go check your email and you will see 15 attached documents. Also don't make us stupid here. We all know this is not how cash back work. You pay us when a shopping website pay you and you don't give us cash back until the shopping website report the transaction. So it's legit transaction. The shopping website also will take the cash back from you if the transaction was canceled or returned. So you are not paying us from your pocket. Don't come here and lie. You are a Scammer. I'll keep posting and warn everyone about you.
Now go check your email and do your work. Also I have close to $180 cash back pending that you are going to steal from me.
They are absolutely SCAM.
May 16, 2022
Unprompted review
Reply from maxrebates.com
Dear Customer,
Thank you for bringing this to our attention. I know that you didn’t respond directly to my email and left a review instead.
We understand that this could be frustrating and we apologize for any inconvenience this has caused you. We need to verify your orders because the system tagged them as fraudulent due to a large number of purchases in your account. You could provide the order information If you were the one who placed these orders and once we check and verify these orders, you can withdraw the cash back successfully.
Please let us know if we can help you with anything further.
Sincerely,
Adriane
MaxRebates Customer Service Team
Never got my rebate.
May 11, 2022
Unprompted review
Reply from maxrebates.com
Dear Customer,
Thank you for bringing this to our attention and I sincerely apologize for any inconvenience this issue may have caused you.
Usually, it takes 90 days for cash back to be available - it depends on different merchants as they have different speeds in reviewing the shopping information. Some merchants might wait for the return date to pass if customers return or cancel their orders. However, to give your situation ample time and care, we will need a few things from you to help with the process. Could you please send us an email directly to contact@maxrebates.com with your order number?
Sincerely,
Adriane
MaxRebates Customer Service Team
Adriane did an Awesome Job.
Adriane did an excellent job of answering my questions and narrowing down to the smallest detail so I had the correct answer.
April 6, 2022
Unprompted review
very quickly to response about my…
very quickly to response about my pending cash bach
March 28, 2022
Unprompted review
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