I recently did my first shopping using maxrebates.com, and so far, everything has gone smoothly. It's been a wonderful experience!
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Same cut & paste response as others receive. Gave up on MaxRebates. Used to be a good site, but since mid-2024 has been completely unresponsive & does not credit click-through purchases any longer... See more
Company replied
Max Rebates offers us a seamless way to earn money back on many of our purchases. Their user-friendly platform and extensive network of partner stores make it easy to find deals on everything from fa... See more
SCAM If they're offering 1% you'll probably get it. When they offer more, beware!! Failed to pay anything on their offered 4% rebates on over $5000 in purchases. Excuse after excuse!! First rebate por... See more
Company replied
Company details
Written by the company
MaxRebates is a fast-growing cash back site providing shoppers access to the best available cash back, deals and coupons. Offering 100% of the commission from our merchants to you, we make sure you never overpay. Saving starts with us when you shop online.
Contact info
United States
- contact@maxrebates.com
- maxrebates.com
3.4
Average
195 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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Great ………..great
March 7, 2022
Unprompted review
Reply from maxrebates.com
Hi Grace,
Thank you so much for your amazing review! We are so happy to hear that you are enjoying our service. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.
Best Wishes,
Adriane
MaxRebates Customer Service Team
SCAM!
There is ZERO indication of “progress”. My cash back is still in the same status it has been for 4 months. Their customer service is complete useless and just continue to give you the typical canned messages. Avoid at all costs.
Made my Bloomingdale’s purchase on 11/5/21 and I still haven’t received my cash back. I have emailed customer service numerous times to no avail. My cash back still says “pending”! Avoid at all costs!
March 4, 2022
Unprompted review
Reply from maxrebates.com
Hi Mary,
I am so sorry to learn that it took longer for your order to be available. I understand how frustrating this must be.
Usually, it takes about 90 days for the cash back to be available- it depends on different merchants as they have different speeds on reviewing the shopping information due to some merchants waiting for the return date to pass, in case of customers return or cancel their orders and as soon as we got your inquiry, we followed this up with the merchant and we can see that your cash back is already progressing to payable status and this order should be available soon. Once our team gets any updates from the merchant, we will update your cash back status to payable.
Once again, we again apologize for this inconvenience. Please let us know if we can help you with anything further.
Sincerely,
Adriane
MaxRebates Customer Service Team
They owe me $1500. Maxrebates is a complete scam!
They owe me $1500 from over 30 different purchases. I haven't seen a penny of it. I have reached out to the vendors from whom I purchased and all of them, from Ssense to Mr. Porter and Matchesfashion, confirm they have paid the company. Problem is, Maxrebates doesn't pay you. Of all the cashback sites, this one is by far the worst. They do not adhere to their own policies, the most important of which is that they do not pay out after 90 days. Their customer service team is big on excuses and zero on help. In fact, they are the most unhelpful and impersonal in the industry. They refuse to give you their names, even after you repeatedly ask them. I've had multiple cashback transactions disappear for no valid reason. They tell you to send them all of the necessary information to reclaim the cashback, but once you do, they don't actually do anything. I've had 15 items pending in missing cashback for months! Cashback continues to disappear, so many that I can't keep track of it anymore. Maxrebates is without question a complete scam!
March 2, 2022
Unprompted review
Reply from maxrebates.com
Hi Marcia,
I am so sorry to learn that it took longer for your orders to be available. I understand how frustrating this must be. We don't have anyone under the username you're using here. Could you please send an email to contact@maxrebates.com? and we will be sure to look into this.
In regards to pending cash back, sometimes it could take longer than 90 days to take effect because of different store return policies, and order cancellations and if the cash back remains ‘Pending’ after 90 days, we follow this up with the merchant.
Also, disappearing cash back could mean that the orders are invalid. These could be a number of reasons, like returned/canceled orders, or fraud. However, we need the necessary information on these orders to validate so we could appeal it to the merchant.
Lastly, we do mention that the missing cash back claims process can take up to 2 months because the merchant needs to fully review the order information to check its eligibility before passing this to our team. However, please note that the decision to honor the cash back lies with the merchant as they are the ones who decide on eligibility and provide the funds that we give to you as cash back.
We are looking forward to your email.
Sincerely,
Adriane
MaxRebates Customer Service Team
you don't get cash back!
you don't get cash back!
Don't use this website.
I shopped through max rebates more than 20 times and I only see 1 track...
I claimed a month ago and nothing...
Use other cash back company they are great!
February 17, 2022
Unprompted review
Reply from maxrebates.com
Dear Customer,
I am sorry to hear that you are having tracking issues. There may be something on your device that is interfering with tracking like older cookies, cache, or adblockers getting in the way of the purchase tracking. We advise trying clearing all browser data before every visit to our site as well as disabling extensions.
Also, it will take 2 months or longer for the merchant to process the claim. Lastly, we’d like to know if you’ve already reached out to our customer service team at contact@maxrebates.com? We’d be glad to look into this for you.
Sincerely,
Adriane
MaxRebates Customer Service Team
It is not easy to get your cashback from maxrebates.com.
Update (12/15/2021): After addressing this issue here online, the maxrebates.com decided to compensate me and replied the following response. To be fair I will be putting their response in here as well and raise my 1-star to 3-star. However, for me this was a show stopper to be able to use their service in the future.
I wish them the best luck in business.
Personal response from maxrebates.com.
"We understand that this is frustrating. While it is true that all cash back rates are subject to change and at the merchant’s discretion, honoring our advertisement is a priority for us as a company."
You, our users, are important to us. We’ve decided to compensate this out of pocket - the full cash back amount will be credited to you within 3 working days.
We again apologize for this inconvenience, and we hope to see you again soon."
My original complaint (12/13/2021).
Their website advertises that they would give me $20 cash back if I clicked and purchased on a certain date on a certain product, but for bogus reasons they give only $10 without any explanation.
When I clicked through a product from maxrebates.com, the ADVERTISED CASHBACK was $20. I clicked I finished my purchase. But for bogus reasons the decision was to give $10.
It is quite simple, one cannot advertise something and all of a sudden change their mind and not honor their advertisement.
December 14, 2021
Unprompted review
Reply from maxrebates.com
Hi Serkan,
We completely understand your frustration.
Under the Terms & Conditions, all cash back rates are subject to change and at the merchant’s discretion. However, I have since escalated this issue with my supervisor and we came with a resolution that we sent over to you by email.
We again apologize for this inconvenience.
Sincerely,
Adriane
MaxRebates Customer Service Team
Use other alternatives
I decided to give MaxRebates a try for the first time back in August and I kept getting the runaround till they denied me today.
I booked a hotel from Agoda through MaxRebates. It didn't track, like others have complained, and I contacted support. First response was that the claim was denied because "there were no transaction amount details in the screenshot." I provided the relevant information and was told they would submit this to the merchant and update me once the missing cash back is available.
I check back a month later and the status says awaiting merchant update. I contacted MaxRebates recently and was informed "the claim got denied due to an Order Credited to Another Channel. This means there will be no cash back for this order and the merchant's decision is final." I questioned what this other channel was and they responded that that information wasn't disclosed.
This seems highly dubious as I was getting the run around and I will not be using MaxRebates again.
November 17, 2021
Unprompted review
Reply from maxrebates.com
Hi KS,
I fully understand that it's disappointing to have your cash back claim declined. This was Agoda’s decision, not ours – we’ve sent you the screenshot of their decision through email. If you believe there has been a mistake and would like us to appeal this decision to the merchant on your behalf, please reply to the last email we sent you and we will do so.
Sincerely,
Adriane
MaxRebates Customer Service Team
Like previous complaints, first order didn't even track, been over a month and still waiting for a resolution.
Decided to pull the trigger and place my first order through their cashback portal and its been well over a month and my first order still hasn't been tracked. I did everything I had to do, send them multiple e-mails and even filed a missing cash back claim directly on their site but eventually got denied for reason been that they never received the uploaded proof of receipt however if I visit their site and review the claim I still see the thumbnail of the image of the receipt I uploaded on their site so clearly I uploaded the receipt. Also the replies I get from them are basically they will contact the merchant but then that's its and I never heard from them since...
November 1, 2021
Unprompted review
Reply from maxrebates.com
Hi Paul,
Thank you for your feedback, and sorry to hear about your experience.
Looks like the screenshot you uploaded was missing some information. In this case, the claim will be denied because the merchant requires the complete details of your order including order date, order amount, order number, and product information. We will submit your missing cash back claim after we verify your order. Usually, it will take 2 months or longer for the merchant to process. We will keep you updated once we get feedback from the merchant. However, if it has been longer than the expected time, please reach out to us at contact@maxrebates.com and we will follow up with the merchant.
Sincerely,
Adriane
MaxRebates Customer Service Team
No tracking. Don’t use
I have used maxrebates for over 10 Southwest Airlines flight purchases in the last 3 months. No tracking. I give them one star bc the at least get back to me when I write email to service. But it’s always “submit more tickets”. I do t want a service that requires me to submit a missing claim ticket for every single transaction.
October 27, 2021
Unprompted review
Reply from maxrebates.com
Hi Greg,
I am sorry to hear you have not received your cash back from this merchant. I understand how frustrating this must be. Usually, completed orders earn cash back but all cash back rates are subject to change and at the merchant's discretion. As they are the ones who decide on eligibility and provide the funds that we give to you as cash back.
We're currently in contact with the merchant on your behalf to see if there's anything they can do to get this resolved. We will provide updates as we hear back from them.
Sincerely,
Adriane
MaxRebates Customer Service Team
SCAM If they're offering 1% you'll…
SCAM If they're offering 1% you'll probably get it. When they offer more, beware!! Failed to pay anything on their offered 4% rebates on over $5000 in purchases. Excuse after excuse!! First rebate portal I've ever had an issue with. SHOPPER BEWARE!!!! Use Mr. Rebate, Rakuten, Top Cashback, Lemoney. Anywhere but here.
October 8, 2021
Unprompted review
Reply from maxrebates.com
Hi Will,
Thank you for your feedback. We take customer satisfaction seriously and are glad to hear from you.
Looks like your transactions were declined, we understand how frustrating this must be.
Declines are made by the merchant, and if you are having transactions declined, then there may be something in the terms and conditions of the merchant that is not being met and the decision to decline rests with them. As they are the ones who decide on eligibility and provide the funds that we give to you as cash back.
We absolutely support our customers; however, the Terms and Conditions of the merchant must be met.
Sincerely,
Adriane
MaxRebates Customer Service Team
Fraud! Scam!
Have been using for a short time. Have $500 plus coming to me. Today I tried to sign in and it says my account is deactivated and for me to send them an email. I did and got no response. I have sent them messages on Facebook and they do not respond. They have no phone number or address. I have tried researching them and can not find anything. This has to be a scam. There is no way to get any resolution. I think this is by design.
September 9, 2021
Unprompted review
Reply from maxrebates.com
Update September 13, 2021
Hi William, thanks for letting us know by email that your order had been canceled by the merchant.
Hi William,
Thank you for bringing this to our attention. We’ve received your email and can confirm that we’re working on solving your issue. Please share the information that we requested by email to get the account issues resolved as soon as possible.
I can also see that you have been in contact with us on Facebook. As communicated there, please contact contact@maxrebates.com to get the support team's attention. We aim to reply to customer emails within one business day.
We’re sorry for the frustration that you experienced and hope to offer you better services in the future. Please do not hesitate to contact us again if we can be of any further assistance. Thank you for choosing MaxRebates!
Sincerely,
Adrianne
MaxRebates Customer Service
never paid the rebate
never paid the rebate. it's been about 9 months now.
8/4/21 - Update: I received a reply from MaxRebates with their cookie cutter response saying that the rebate has been sorted out and now has a completed status, but the rebate still shows pending and is still not available in my account.
July 27, 2021
Unprompted review
Reply from maxrebates.com
Hi Casey,
Thank you for bringing this to our attention. I know that you didn’t respond directly to my email and left a review instead. I am so sorry to learn that it took longer for your order to be available. I understand how frustrating this must be.
Usually, it takes about 60-90 days for cashback to be available- it depends on different merchants as they have different speeds on reviewing the shopping information but as soon as we got your inquiry, I’ve forwarded your complaint to the upper management team and followed-up your pending order with the merchant for an update, and as soon as we’ve received an update, we’ve made your cashback credited to your account.
We thank you for taking the time to contact us about the issue and we really appreciate your patience with this order. I am glad that this issue has been now solved and the payment has now been sorted out.
Once again, we are truly sorry for the inconvenience and hope to offer you better services in the future. Please do not hesitate to contact us again if we can be of any further assistance. Thank you for choosing MaxRebates!
Sincerely,
Adrianne
MaxRebates Customer Service
WORST Customer Service!!!
I have been a member of this website since 2020, I have tried to make many purchases, but ONLY SOME OF THE TRANSACTIONS get tracked.
WORST PART - CUSTOMER SERVICE. I have sent multiple emails to contact @ maxrebates . com, but no one ever responds back.
Half the time their missing cash back claims functionality doesn't work.
Definitely, one of the WORST cash back websites out there.
June 3, 2021
Unprompted review
Reply from maxrebates.com
Dear Customer,
Thank you for your feedback. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration that you experienced. It’s always important for us to respond quickly to our customers. Typically, our team responds within 1 business day, and we realized that some emails we’ve been receiving have not gotten through our main inbox and for some reason moved to the spam mails. Having made you wait is unacceptable and we value our customers' time, and this should not have happened.
May I ask if you’ve submitted a missing cashback claim for your missing orders? Also, we'd be grateful if you could send us an email directly to contact@maxrebates.com. I’d like to know more about details reach some sort of resolution.
We are truly sorry for the inconvenience and hope to offer you better services in the future. We're happy that you've selected our company since 2020, and we'd like the opportunity to resolve your concerns and earn your continued trust.
Sincerely,
Adrianne
MaxRebates Customer Service
The best cashback company!
They just paid me in full.
Took longer than others. Maybe because the site I bought from didn't pay them on time.
MaxRebates is so far the best cashback service I cam across.
Be patient everyone.
May 27, 2021
Unprompted review
They don't pay!
I have cashback from November, 2020 that haven't been paid. These are mostly completed hotel stays and I have proof. It's good that I didn't use this portal much, as they have no intention of paying out. Don't get lured by the higher cashback. Avoid maxrebates
May 21, 2021
Unprompted review
Reply from maxrebates.com
Hi Antony,
I am so sorry to learn that you didn’t receive your cashback. I understand how frustrating this must be. Usually, completed orders earn cashback. However, we’d be grateful if you could send us an email directly to contact@maxrebates.com. Once I have a bit more information, I’m happy to help get everything resolved for you.
I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner. Once again, Antony, I apologize for our failure to serve you well. Thanks so much for letting us know. Your feedback is valuable to us.
Sincerely,
Adrianne
MaxRebates Customer Service Team
Appears to be a scam. Customer service unresponsive!
I have been waiting on $124 rebate from an eBay purchase back in January. According to their website, it should have gone to payable at 90 days. It did not. Six, seven messages sent to customer service, who is completely unresponsive. I am initiating a Better Business Bureau complaint. Not hopeful based on the other reviews here.
May 8, 2021
Unprompted review
Reply from maxrebates.com
Hi Jeffrey,
Thank you for your feedback. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration that you experienced. It’s always important for us to respond quickly to our customers. Typically, our team responds within 1 business day, and we realized that some emails we’ve been receiving have not gotten through our main inbox and for some reason moved to the spam mails. Having made you wait is unacceptable and we value our customers' time, and this should not have happened.
Our technical team was able to confirm that there was a system glitch that kept your order in pending status. We have since fixed the issue by updating the record in our system and made your order payable. I am glad that this issue has been now solved and the payment has now been sorted out.
Once again, we are truly sorry for the inconvenience and hope to offer you better services in the future. Please do not hesitate to contact us again if we can be of any further assistance. Thank you for choosing MaxRebates!
Sincerely,
Adrianne
MaxRebates Customer Service
I am so sorry MaxRebates team.
I have changed my review.
First I thought the money will not be paid. But they delivered and the cashback amount I had was huge.
You guys have to be patient.
What you need to know is, first you need to make sure your order is tracked. The only different thing with Maxrebates from the others is that it just takes a little bit more time for the money to be payable.
I am so sorry to the team for talking bad about them earlier.
And thank you so much. I will do anything to make up for my mistakes.
I love you MaxRebates team.
April 13, 2021
Unprompted review
Avoid!
Avoid!! It's a scam making use of unsuspecting purchasers to earn rebates for them!
April 4, 2021
Unprompted review
Reply from maxrebates.com
Hi Kelvin,
We can assure you we aren't a scam and we're sorry for the frustration that you experienced.
We'd be grateful if you could send us an email directly to contact@maxrebates.com and share a bit more information with me so that we can get to the bottom of this. I can take a look at our system and see how we can get this fixed for you.
I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner. Once again, Kelvin, I apologize for our failure to serve you well. Thanks so much for letting us know. Your feedback is valuable to us.
Sincerely,
Adrianne
MaxRebates Customer Service Team
MaxRebates - MaxScam
I purchased something and have been waiting for the rebate over 2 months.... don't know if it will ever show up.
I should have purchased through Rakuten....
April 4, 2021
Unprompted review
Reply from maxrebates.com
Hi Casey,
Thank you for bringing this to our attention and I sincerely apologize for any inconvenience this issue may have caused you.
After the order has been made, it usually takes about 60-90 days for cashback to be available. It depends on different merchants as they have different speeds on reviewing the shopping information. Another reason being, some merchants wait for the return date to pass, in case of customers return or cancel their orders. However, to give your situation ample time and care, there are a few things we will need from you to help with the process. Could you please send us an email directly to contact@maxrebates.com with your order number and we will check with the merchant?
Once again, Casey, I apologize for our failure to serve you well. Thanks so much for letting us know. Your feedback is valuable to us.
Sincerely,
Adrianne
MaxRebates Customer Service Team
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