MerlinDirect domain belongs to shopify.com and same zero-star company. You have to contact them to remind them you ordered a week ago. Wrong size delivered 3 weeks later. Return. You have to contac... See more
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Arrived within 36 hours of order. Competitive price. Quality as expected-I’ve used these before and they last around 2 years or 1500Km. (6p per Km if it matters). Great lightweight comfort and minimal... See more
Company replied
Hiax climber boots are very good the only thing is I’m a size 8 so brought a 8 now they have broken in which took about 1 week they seem quite roomy might of gotten away with a 7 otherwise they great... See more
Company replied
I think if your site says a garment is in stock it should highlight that its in stock at the supplier in sweden and not the uk so that time to delivery would be a week. Managed ok but need clarifying.... See more
Company replied
Company details
About Merlin Direct
Written by the company
Merlin Direct is an online supplier of workwear, PPE clothing, safety equipment, bags/rucksacks and footwear.
Conceived in 2018, Merlin Direct is based in the South-East of England, we’re currently only operating in the UK, but we do have the ability to ship worldwide on special requests. We have undertaken a great deal of market and competitor research and as a result of this we are confident that we are one of the most competitively priced workwear in the UK. We are also assured that we have a first-class product offering in order to give our valued customers something appropriate for every industry.
We have access to over 10 brands which equates to well over 1,000 products, this range is ever-expanding and as a result of this we have items suitable for all industries and all budgets, each of these items are ready for a quick, professional and competitive turnaround. In addition, 2020 will see some own-brand products for products we are unable to source elsewhere.
With over 30 years of specialist workwear experience, we’re able to offer exceptional levels of knowledge and customer service, we aim to offer the best customer experience for our clients. Our reliable and helpful customer service team are ready to take your enquiry. Merlin Direct are here to help and make your life easier.
Contact info
United Kingdom
- merlindirect.co.uk
Perfect description
Perfect description, items arrived on time, would highly recommend, and will definitely be using again
July 27, 2023
Excellent service received from Mason
Excellent service received from Mason. Fast and efficient order and delivery. Prompt response to email queries. Mason never disappoints! Thank you!
July 26, 2023
Reply from Merlin Direct
Thank you so much for taking the time to share your feedback! We're thrilled to hear about your positive experience with our services. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We look forward to serving you again in the future!
I got exactly what I ordered
I got exactly what I ordered, exactly when it was promised. Great Customer Service staff who know what they are doing. Highly recommended provider
July 16, 2023
Reply from Merlin Direct
Thank you so much for taking the time to share your feedback! We're thrilled to hear about your positive experience with our services. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We look forward to serving you again in the future!
Shoe were great ! but no size chart on the…
Shoe were good but no size chart on the website sizes in Euro ,ended up with shoes too small!
I would recommend a correct shoe size conversion chart to ensure the right size is ordered,other than this great shoes great quality definitely recommend!
July 16, 2023
Easily ordered and accurately delivered
July 17, 2023
Reply from Merlin Direct
We really appreciate you taking the time to leave a review! We are very pleased that you are happy with our products and services!
Blister from my new safety shoe brand
Finally received both pairs of merlin steel toe capped shoes As I wanted to change
My shoe brand for a little something different - the brown pair gave me blisters on the heals on day one - sadly first blister I had in 20 odd year's from a new pair of safety shoes 2nd pair would have been better to have tried first but sadly they to have given me a blister on the big toe. So looks like I may have to buy the Himalayen shoes from India as they seem not to give any issues. A bit disappointed in the merlin range
July 12, 2023
Reply from Merlin Direct
We really appreciate you taking the time to leave a review! We are sorry to hear that one of our products gave you blisters. We are speaking with the manufacturer to ensure the correct measures are being taken with regards to this concern. Thank you
Reply from Merlin Direct
We really appreciate you taking the time to leave a review! We are very pleased that you are happy with our products and services!
Absolutely perfect and great value for…
Absolutely perfect and great value for money also
July 9, 2023
Reply from Merlin Direct
We really appreciate you taking the time to leave a review! We are very pleased that you are happy with our products and services!
Excellent quality
Excellent quality . True to size . Thank you . Very pleased with purchase .
June 26, 2023
Reply from Merlin Direct
We really appreciate you taking the time to leave a review! We are very pleased that you are happy with our products and services!
Absolute joke of a company I ordered 3…
Absolute joke of a company I ordered 3 items some trousers some safety boots and a hard hat. I work away with work so only home to receive items at weekend. Came home the following week to only have received the trousers. I called Merlin and asked where my other items where to be told there had been a picking issue and would be sent out first thing Monday. Bit late as I’m away again all week. Anyway the following week yet again I was missing another item my safety boots. Called them again to be told another picking issue at warehouse. I was told they would be sent out following week however I had been now waiting 3 weeks so can’t wait any longer. Asked for refund. AVOID THIS COMPANY!
July 14, 2023
Unprompted review
Reply from Merlin Direct
We really appreciate you taking the time to leave a review! We are very sorry about the experience you had and have undertaken a thorough investigation into your concerns to ensure these issues never reoccur. Thank you
Paid £9.99 for next day delivery and…
Paid £9.99 for next day delivery and waited a week before my work boots arrived.
July 3, 2023
Reply from Merlin Direct
We really appreciate you taking the time to leave a review! We are very sorry about this experience and we hope you are pleased with the way we resolved this for you
I still haven't received my order even…
I still haven't received my order even though I paid for next day delivery, I placed my order 5days ago.
July 5, 2023
Reply from Merlin Direct
We really appreciate you taking the time to leave a review! We are very sorry about this experience but we hope you are pleased with the way we resolved this
Absolutely fantastic company
Absolutely fantastic company. Will be using again. Very happy with the service. Extremely helpful staff i spoke to on the phone with. Two thumbs up 5* rating from me.
July 5, 2023
Reply from Merlin Direct
We really appreciate you taking the time to leave a review! We are very pleased that you are happy with our customer service team, as we always strive for the best customer service! Thank you
Service excellent correct products.
Service excellent correct products.
Excellent on delivery early than said will definitely use again.
July 4, 2023
Reply from Merlin Direct
We really appreciate you taking the time to leave a review! We are very pleased that you are happy with our products and services!
Great experience everything was so easy…
Great experience everything was so easy and the goods were delivered really fast
July 4, 2023
Reply from Merlin Direct
We really appreciate you taking the time to leave a review! We are very pleased that you are happy with our products and services!
No goods received …
Product in stock and apparently dispatched. Product not arrived 1 week on and then told not in stock. Still no refund or replacement.
July 3, 2023
Reply from Merlin Direct
We really appreciate you taking the time to leave a review! We are sorry for this experience but we hope you are pleased with the way we resolved this
A quick efficient service a good product
June 28, 2023
Reply from Merlin Direct
We really appreciate you taking the time to leave a review! We are very pleased that you are happy with our products and services!
No issues and quick
July 2, 2023
Reply from Merlin Direct
We really appreciate you taking the time to leave a review! We are very pleased that you are happy with our products and services!
Excellent Customer Service
Excellent customer service.
Fast delivery.
Great quality Jackets at competitive prices
Highly recommend.
July 2, 2023
Reply from Merlin Direct
We really appreciate you taking the time to leave a review! We are very pleased that you are happy with our products and services!
Good Show Old Bean
Great prices and a great service.Kept right up to date with the whole process and kept really simple
Thanks
June 27, 2023
Reply from Merlin Direct
We really appreciate you taking the time to leave a review! We are very pleased that you are happy with our products and services!
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