Messina Hembry Reviews 168

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers had a great experience with this company. Customers are really happy with the quality of the items, often finding them to be in great condition and exceeding expectations, especially considering they are pre-loved. Many people appreciate the excellent prices, finding real bargains and unique clothing. The website is also frequently praised for its ease of use and the interesting selection of items available. However, some people were dissatisfied with the product descriptions, particularly regarding sizing, which occasionally led to items not fitting as expected. There were also occasional concerns about delivery times, with some customers experiencing delays beyond the estimated window. A few other people also felt that the condition of some items was not accurately described, mentioning issues like undisclosed defects or strong odors.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and sizing. While many customers praise the great... See more

Quality

Consumers find quality to be positive, with many praising items like a vintage jacket for less than £10, a... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many consumers praise the rapid delivery, with... See more

Price

Customers had positive experiences with price, often finding items to be affordable and of good quality for... See more

Website

People report positive experiences with the website. Many customers praise the website as professional, easy... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought a trench coat, the delivery was fine and the price reasonable. However, although it was advertised as a 12 I would say it was no way a 12, more like a 10 and there was no label size, so it... See more

Rated 5 out of 5 stars

Bought levis 721s arrived in great condition size was 29 w x 32 l but a little big so would say 721s go a size smaller as loads of stretch and baggier than other levi skinnies. Would buy from this com... See more

Rated 5 out of 5 stars

When I saw the reviews on this website and how up and down they were about delivery, customer service, etc., I was sceptical about buying from here, but I am thankful that I took the chance because my... See more

Rated 5 out of 5 stars

Last week I bought a vintage pair of Trussardi tartan jeans. They arrived just three days later, and I’d genuinely never seen anything like them before. At £13, they were an absolute bargain. Out... See more


Company details

  1. Used Clothing Store

Written by the company

Second-hand designer, branded & vintage clothing. Individually sourced & unique to you.


Contact info

4.0

Great

TrustScore 4 out of 5

168 reviews

5-star
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1-star

Replied to 5% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought a fila jacket

Bought a fila jacket, came in spotless condition, fits perfectly, fantastic price and quick delivery, great service.

October 20, 2023
Unprompted review
Rated 2 out of 5 stars

Ordered directly from website

Ordered directly from website, but then discovered a very poor returns process. All that is provided after a search on the website is only return address, for returns at customer cost. No website system to view an order and arrange a return, with return labels to print. Oder also not delivered with any explanation of how to arrange a return. They are trying to discourage returns. Suggest using it's ebay store, as ebay has far better return processes.
Summary: do not order directly on website, use ebay store.

October 10, 2023
Unprompted review
Rated 1 out of 5 stars

Was completely scammed

Was completely scammed. Bought a shirt in late May 2023, waited for weeks for it but it never arrived.

I contacted MH with no reply via email or instagram.

Do not recommend.

June 1, 2023
Unprompted review
Rated 4 out of 5 stars

Am very happy With M/H

Am very happy With M/H. I have made four purchases from them over the last two months. I live in Scandinavia, and thus, all purchases of clothes from the UK are subject to vat and customs, unless the purchase is nelow a certain amount. Thanks to M/H prices, I have not had to pay any customs of any of the purchases. And I have managed to secure -amongst other things-mint-conditioned clothes that have cost me 1/10 of what it would have cost me her in Norway. Recommended!

June 2, 2023
Unprompted review
Rated 5 out of 5 stars

A fab brand with brilliant ethos

An easy site to navigate, a fantastic selection of pre loved clothing, some designer and some high street! I love the items I chose, I did size up as I was unsure about sizes and returns however once parcel arrived returning items is very easy too! I am happy with my items though!

April 6, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing

So pleased with my purchase. The quality is great and so reasonably priced! Arrived really quickly. Il be shopping here again.

March 31, 2023
Unprompted review

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