Tried to make an account, but didn't hear anything for 5 days straight. no email, no status update, nothing. had to call with the helpdesk, only to hear it still isnt fixed and it was a technical issu... See more
Company replied
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See what reviewers are saying
I only just started with MEXEM, but so far my experience has been great. And I did a lot of research, MEXEM seemed the best in terms of low fees, reliability and great support. I have been in touch wi... See more
Company replied
I’m very happy with Mexem. The platform is extremely user-friendly, and the customer service team is very easy to reach and very approachable. Questions regarding transactions, orders and other matter... See more
Company replied
MEXEM is good broker with low cost and superb Customer service. I have been a client for many years and they have never dissappointed.
Company replied
Company details
Written by the company
MEXEM is a European regulated broker offering financial services to individual, corporate and institutional clients. Regulated by CySEC (license no. 325/17) and the FCA, and passported across the European Union under MiFID II, MEXEM operates under some of the strictest financial frameworks in Europe. Client funds are held in segregated accounts and protected up to €20,000 through the European Investor Compensation Fund. With access to 170 markets across 40 countries and 29 currencies, MEXEM gives you a truly global reach — including stocks, ETFs, options, futures, bonds, currencies, metals and more. With over 30,000 financial instruments available, there's no shortage of opportunity regardless of your investment style or experience level. MEXEM is built on transparency. No hidden fees, no inactivity charges, and no nasty surprises. The first withdrawal each month is free, and our competitive fee structure means more of your returns stay in your pocket. Trading is done through the award-winning Trader Workstation (TWS) — one of the most powerful platforms available, supporting 100+ order types, algorithmic strategies and real-time market data from both EU and US exchanges. For those who prefer flexibility, MEXEM also offers a web platform, mobile app and API access. Fractional share trading is available on most EU and US stocks, so you can invest in high-value companies from any budget. We also offer commission-free access to 70 curated ETFs through our partnership with WisdomTree. For investors who prefer a hands-off approach, MEXEM offers professionally managed Asset Management portfolios — built in partnership with WisdomTree and matched to your risk profile. Prefer to trade yourself but want a nudge at the right moment? The MEXEM Signal Service notifies you when potential opportunities arise. Our multilingual support team is available in 10+ languages including English, Dutch, French, Italian, Spanish and German — rated among the best in its class compared to other IBKR introducing brokers.
Contact info
Prof. J.H. Bavincklaan 7, 1183AT, Amstelveen, Netherlands
- 0031 851139031
4.3
Excellent
18 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Second account
Wanted to create a second account. Was assisted within in a few clicks.
May 25, 2026
Unprompted review
Reply from MEXEM Europe - Amstelveen
Thank you for your review.
We're pleased that setting up your second account was a smooth and straightforward process.
Tried to make an account
Tried to make an account, but didn't hear anything for 5 days straight. no email, no status update, nothing. had to call with the helpdesk, only to hear it still isnt fixed and it was a technical issue. They actually then reached out later and handled everything really nicely and offered to compensate me. Suprised by the service
May 22, 2026
Unprompted review
Reply from MEXEM Europe - Amstelveen
Hi Timo,
Thank you for taking the time to share your experience, and our sincere apologies for the silence you ran into. Five days without an update is not the standard we hold ourselves to, and you were right to expect better communication from us.
We can confirm there was a technical issue affecting your application, which has now been resolved (as of Friday). At this point, only one document is still outstanding to complete your account — once we receive it, we expect to have everything open for you within 24 hours.
Thanks again for your patience. If there's anything else we can help with in the meantime, please don't hesitate to reach out.
Kind regards,
The MEXEM Team
MEXEM is good broker with low cost and…
MEXEM is good broker with low cost and superb Customer service. I have been a client for many years and they have never dissappointed.
April 29, 2026
Unprompted review
Reply from MEXEM Europe - Amstelveen
We’re pleased to hear you’ve been satisfied with our service and support over the years.
I’m very happy with Mexem
I’m very happy with Mexem. The platform is extremely user-friendly, and the customer service team is very easy to reach and very approachable. Questions regarding transactions, orders and other matters are answered very quickly and effectively, allowing me to continue trading straight away.
April 21, 2026
Unprompted review
Reply from MEXEM Europe - Amstelveen
We appreciate your feedback. Glad to hear that you find the platform user-friendly and our support team responsive.
Great support, low fees
I only just started with MEXEM, but so far my experience has been great. And I did a lot of research, MEXEM seemed the best in terms of low fees, reliability and great support. I have been in touch with support multiple times for various questions. They're always very friendly, responsive and knowledgeable. That really helps to get started and build trust since this is a long-term commitment of course.
April 17, 2026
Unprompted review
Reply from MEXEM Europe - Amstelveen
Thank you for your feedback.
We’re glad to hear that your experience with MEXEM has been positive so far and that our support team has been helpful and responsive. We remain at your disposal as you continue your investment journey.
Great service
Great service, lot of options. Valuta conversion could be fast then t1-t2
April 8, 2026
Unprompted review
Reply from MEXEM Europe - Amstelveen
Thank you for your review!
We are pleased to hear that you appreciate our service and the wide range of options available. We also value your feedback regarding valuta conversion and will take it into consideration.
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