MGMTimber - Perth Reviews 188

TrustScore 5 out of 5

4.9

Ruthvenfield Road, Inveralmond Ind Est, PH1 3EE Perth, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Excellent service, did an online order, which they called to confirm the next day. Driver phoned prior to delivery to get access and unloading to the correct point. All wood delivered excellent would... See more

Company replied

Rated 5 out of 5 stars

5 stars plus! I've ordered floor boards, and I'm very happy with their goods and service. Top supplier out there! The customer care is exceptional (shout out to Daniel at Perth branch for efficient, p... See more

Company replied

Rated 5 out of 5 stars

The best in town for the following. Service Quality Value Customer service. Recently ordered wood for a new garden fence . From start to finish the communication was excellent 👌 Kim... See more

Company replied

Rated 5 out of 5 stars

The service on both occasions from your front of desk staff was exceptional,the young lad and the young girl are a true credit to your company. The warehouse staff are very efficient and professional... See more

Company replied


Company details

  1. Lumber Store
  2. Hardware Store
  3. Kitchen Supply Store

Written by the company

MGM Timber (Scotland) Ltd was established in 1991 and has grown to become Scotland’s local merchant of choice for both trade and retail customers. Over the last 20 years we have built a reputation for offering quality products at competitive rates, backed up with an unrivalled level of service to our customers. We trade with blue chip companies and local authorities as well as the local tradesman and an ever increasing retail customer base. Whether we are providing you with a brand new kitchen, new door or a complete new timber floor we guarantee the same level of excellent service and care. We have invested heavily in our showrooms, which are aimed at providing our customers with a clean and friendly environment to view our products. We pride ourselves on having local knowledge in each of our branches across Scotland, with staff who are well known and respected in their communities. It is this which we believe makes MGM your local timber merchant of choice.


Contact info

  • Ruthvenfield Road, Inveralmond Ind Est, PH1 3EE, Perth, United Kingdom

  • 01738 441566

4.9

Excellent

TrustScore 5 out of 5

188 reviews

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Asks customers to review

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Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

First class company

My first time using MGM Timber and totally satisfied. The woman that helped me with my order over the phone was incredibly helpful, and the deliver driver went above and beyond to help me despite the pouring rain. I’ll definitely use MGM again, from start to finish they’ve been top class. Thank you.

May 20, 2024
Rated 3 out of 5 stars

timber damaged

Some delivered timber was damaged and this was easily spotted
It should never have been loaded because it then requires an extra delivery trip and time to repalce

May 10, 2024
MGMTimber - Perth logo

Reply from MGMTimber - Perth

Hi George,

Thank you for taking the time to leave us your review. We're very sorry to hear of the damaged timber in your order and we would love to discuss and resolve this with you. If you can please get in touch with us via web.help@mgmtimber.com, that would be great.

We look forward to hearing from you.

Kindest Regards,
MGM Timber

Rated 5 out of 5 stars

Great Service

Great availability of stock and fast delivery. Reasonably priced but the timber I purchased was of a good standard. Staff both friendly and helpful.

April 10, 2024
Rated 5 out of 5 stars

Fantastic communication and…

Fantastic communication and organisation of delivery.
Delivery driver was fantastic and really friendly.
Got exactly what I ordered with no issues.

March 25, 2024
Rated 5 out of 5 stars

Great products and v good value

Great products and v good value. Online ordering is so easy and can get extactly what you need, just wonder if they could pick the order for you before you arrive next time so can be loaded straight on rather than waiting for the chaps to pick it and load... Will be using you again!

March 25, 2024
Rated 5 out of 5 stars

Excellent service

Excellent service overall. Pleasant staff, good prices and helpful delivery driver. Will definitely be using again when I need more timber. Thanks.

April 4, 2024
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Reply from MGMTimber - Perth

Hi there,

Thank you for your kind words about our helpful branch team and delivery driver. We really appreciate your feedback and look forward to seeing you again soon!

Kindest Regards
MGM Timber

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