While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Order was never fulfilled, no update given, unable to contact them in anyway at all. (email, live chat, facebook) Do not order from this company it is a scam.

Rated 5 out of 5 stars

Great product, great service. Would recommend to anyone interested in getting them some long lasting cosmetic jewelry. The team kept in touch with me through every step of my purchase while waiting fo... See more

Rated 5 out of 5 stars

I really love this website and the pieces that they have. I’ve gotten two necklaces from midnight city, and one piece I’ve had for three years and it has never tarnished, broken, or scratched and I ra... See more

Rated 4 out of 5 stars

I also experienced a delayed/lost item, but the support team at Midnight City was very helpful & offered to send a new necklace at no extra cost. It arrived promptly & the product is wonderful. I thin... See more

Company replied

Company details

  1. Fashion Accessories Store

Information provided by various external sources

Midnight City | Premium Quality Jewellery at Fair Prices


Contact info

2.4

Poor

TrustScore 2.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Pretty good.

The site is pretty easy to navigate. High quality products. Definitely will come back again and order some other jewelry that I have been eyeing. Lots of promotional deals which is always good. Although, my order took a while to arrive but customer service is pretty great on helping with order tracking, which is good. Keep up the good work!

January 1, 2022
Unprompted review
Midnight City logo

Reply from Midnight City

Hi Joshua,

We are happy to hear this!

Best,
MC

Rated 5 out of 5 stars

Medusa pendant

Bonjour I bought the Medusa pendant for my son. The delivery was fast and I love it, its beautiful.

December 31, 2021
Unprompted review
Midnight City logo

Reply from Midnight City

Hi Marie,

Thanks so much for the feedback!

Best,
MC

Rated 5 out of 5 stars

this is amazing!

this is amazing!! i never take it off. you can wear it everywhere, with everything, even to shower!

December 20, 2021
Unprompted review
Midnight City logo

Reply from Midnight City

Hi Irie,

Thanks for the feedback!

Best,
MC

Rated 5 out of 5 stars

I got what I want

I am from Hungary and I have my trust issues with ordering from a small business unknown. However I still buy and I can completly say that It’s worth it. I got what I want quality jewelery for a payable price. Easy to order and pay also I got It on time in a nicely wrapped package . Just in love with my necklaces !

December 17, 2021
Unprompted review
Midnight City logo

Reply from Midnight City

Hi Kristóf,

Thank you so much for supporting our business. Happy to hear this!

Best,
MC

Rated 5 out of 5 stars

AWESOME!

Hello!!!

Thank you very much for the products. I will tell my friends
They are great!!!

Best regards,
RG

December 15, 2021
Unprompted review
Midnight City logo

Reply from Midnight City

Hi Ricardo,

Thanks so much for taking the time to post your feedback. We really appreciate it!

Best,
MC

Rated 5 out of 5 stars

The Best Ever!

This was the first and won’t be the last time I will be shopping with this company. Let us start with the service first, I had a few questions and sent an email with in a few minutes I got a response and they assisted me with every single question. The next day, I had a question about the shipping and they double check and made sure the information they was provided me with was correct. I had reach out again because I made a mistake on the order and Abby was so nice and understanding found a very good and fair solution for me. Now the product is excellent I still can’t believe you are able to get a such a quality product for this amount of money. The design, the color even down to the packaging is quality I never been so impressed by a company service and product in my life. Can’t wait to order some more pendants and bracelets for my friends and family. Thank you for your lovely service and products and keep the good work up.

Proud Customer.

December 2, 2021
Unprompted review
Midnight City logo

Reply from Midnight City

Hi Romel,

Thank you so much for taking the time to post this review for us. We are happy to hear your positive feedback. Excited with your next orders!

Best,
MC

Rated 2 out of 5 stars

Delivery time

Delivery takes to long

November 28, 2021
Unprompted review
Midnight City logo

Reply from Midnight City

Hi Caleb,

Thank you for letting us know. Most of our orders are within our shipping timeline as stated during checkout. We have sent an email asking for more details and to help you with your order.

We hope to hear from you soon!

Best,
MC

Rated 5 out of 5 stars

Amazing products!

I don’t know what everyone is on about. I got a pendant and a chain from here and I have a cuff coming in. It is true, it will NOT turn your neck green. I have acidic skin and the products have been excellent so far. I’m kind of obsessed with them.

November 28, 2021
Unprompted review
Midnight City logo

Reply from Midnight City

Hi Timmy,

Thanks for the feedback!

Best,
MC

Rated 1 out of 5 stars

Dont buy at midnight, any other jewelry store is better

Made an order back in early october, still have not received my package. I have contacted customer support 5-6 times and they they respond everytime with “We will contact you when we have an update from the courier”. Now almost 2 months later and still no update, no package and no refund, even after asking for it.

Probably some 18 year old with his dropship company, horrible shopping experience and a waste of my time.

November 24, 2021
Unprompted review
Midnight City logo

Reply from Midnight City

Hi Jonas,

We are so sorry that you did not receive the parcel. There are a few reasons for the delays, such as incorrect or incomplete shipping address, or it could be stuck at the sorting office. Nonetheless, we will take further steps to resolve your concern. We have sent you a separate email asking for additional details.

We hope to hear from you soon!

Best,
MC

Rated 1 out of 5 stars

The company took my money for a chain…

The company took my money for a chain and pendent then the website states that my transaction had failed so why was my money taken ?

November 22, 2021
Unprompted review
Midnight City logo

Reply from Midnight City

Hi Luke,

We are so sorry that your order had failed and the money was taken out from your account. We sent an email to clarify this.

We hope to hear from you soon.

Best,
MC

Rated 5 out of 5 stars

No issues

Great Quality, fast delivery not much else to say

November 17, 2021
Unprompted review
Midnight City logo

Reply from Midnight City

Hi Alex,

Thanks for the feedback!

Best,
MC

Rated 3 out of 5 stars

Returns process not great, but can’t argue with the customer service

Bought the silver angel necklace and disappointed to find that it appeared to have a blue tinge compared to the rest of the silver I had so decided to return it.
BUT MC don’t offer a free returns process, so if returning anything, I’d advise doing it recorded or tracked. I didn’t and after a few weeks with no update, MC just said they never received it.
However, after I contacted them, they agreed to give me the full refund anyway, so can’t argue with their customer service.

November 15, 2021
Unprompted review
Midnight City logo

Reply from Midnight City

Hi Rich,

We are so sorry to hear that you have returned the item. We usually process the refund once we receive the item back.

We have sent you an email to clarify this.

Best,
MC

Rated 5 out of 5 stars

great company

amazing company friendly and provide a excellent service

November 5, 2021
Unprompted review
Midnight City logo

Reply from Midnight City

Hi Jack,

We are sorry to hear that the chain has broken. We have sent an email to verify this further.

We hope to hear from you soon!

Best,
MC

Rated 5 out of 5 stars

Beautiful and durable pieces

Beautiful and durable pieces, and a trustworthy shipping and tracking. I own three pendants as of now, and couldn't be happier with them. Best store for a chain-wearing mythology nut.

September 25, 2021
Unprompted review
Midnight City logo

Reply from Midnight City

Hi Arturo,

Thanks for for the feedback!

Best,
MC

Rated 5 out of 5 stars

Swiftly

Thank you for shipping my items fast.

September 22, 2021
Unprompted review
Midnight City logo

Reply from Midnight City

Hi,

Thanks for the feedback!

Best,
MC

Rated 5 out of 5 stars

This is a gem!

I love the items especially the medusa pendant. It looks classy and I love wearing it.

September 22, 2021
Unprompted review
Midnight City logo

Reply from Midnight City

Hi Isla,

Thanks for the feedback!

Best,
MC

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look