Order was never fulfilled, no update given, unable to contact them in anyway at all. (email, live chat, facebook) Do not order from this company it is a scam.
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See what reviewers are saying
Great product, great service. Would recommend to anyone interested in getting them some long lasting cosmetic jewelry. The team kept in touch with me through every step of my purchase while waiting fo... See more
I really love this website and the pieces that they have. I’ve gotten two necklaces from midnight city, and one piece I’ve had for three years and it has never tarnished, broken, or scratched and I ra... See more
I also experienced a delayed/lost item, but the support team at Midnight City was very helpful & offered to send a new necklace at no extra cost. It arrived promptly & the product is wonderful. I thin... See more
Company replied
Company details
Information provided by various external sources
Midnight City | Premium Quality Jewellery at Fair Prices
Contact info
London, United Kingdom
- support@midnightcity.co
- midnightcity.co
2.4
Poor
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I live in NYC across the pond and…
I live in NYC across the pond and purchased several items that are unique and an excellent buy. The quality of the metals are of good value and the substance of the items are unusual. I would like to see more new age charms and or ancient symbols, maybe in the future?
July 5, 2021
Unprompted review
Reply from Midnight City
Nicholas,
Thanks for the feedback! We are planning to add more stuff soon!
Best,
MC
I really love the products tha you guys…
I really love the products tha you guys send me :) , the only thing that I think it look a little bit fake is the chain.
But the delivery and the time was fabulous ,
July 2, 2021
Unprompted review
Reply from Midnight City
Hi Samuel,
Thanks for the feedback!
Best,
MC
PRODUCT NOT RECEIVED MORE THAN 5 MONTHS OF PURCHASE
I still haven't received my order that was placed on 12/20/2020 and until today I haven't received anything, but I receive an email to send a review? Here is my REVIEW: DO NOT BUY ON THIS SITE! CHEAT!
June 30, 2021
Unprompted review
Reply from Midnight City
Hi Alisson,
We are so sorry to hear that you did not receive the order yet. We will take further action to resolve this issue. We have sent an email to clarify this.
Best,
MC
Second purchase
First time I brought the Medusa pendant I did have issues to say the least but just brought another one and I’m really happy with the quality this time around
June 29, 2021
Unprompted review
Reply from Midnight City
Hi,
Thank you for the feedback!
Best,
MC
DO NOT PAY FOR EXPEDITED SHIPPING!!! ITS A HOAX!!!
10 days have passed and my order hasn't even left the Ridgemont facility. Soo what kind of review do you want to give? I even paid $40 for shipping to expedite delivery time to be delivered iN 3 days.
June 28, 2021
Unprompted review
Great product
I had an issue not receiving my package. I easily got in touch with customer service and notified them of my situation. They were able to help and resolve the issue. The product is great quality, I will be ordering again.
June 25, 2021
Reply from Midnight City
Hi Alejandro,
We are happy that we were able to help you with the issue of your order. We are doing our best to help customer's with any issues/inquiries they may have.
Thank you for your feedback!
Best,
MC
Attention customers from Switzerland
Attention customers from Switzerland. The site advertises free shipping worldwide. But you have to pay high customs costs! I think it's a shame that Midnightcity nowhere draws the attention of Swiss customers to this.
June 24, 2021
Unprompted review
Reply from Midnight City
Hi Marco,
We are so sorry that you were not aware of this. We have this information available in our website, including free shipping and custom taxes. It is best to contact our support team first for any help with any inquiries you may have.
https://midnightcity.co/pages/shipping
Best,
MC
Your products are amazing
Your products are amazing, i am in a climate in which the humidity here is high, the lion head and the necklace still look amazing, there is no visible tarnish. I love it.
I have 4 items in my cart to order as Christmas gifts.
June 22, 2021
Unprompted review
Reply from Midnight City
Hi Mohammad,
Thank you for your feedback! We are glad to hear that you are satisfied with our products.
Best,
MC
Simple and efficient
Clear website, easy to order and kept informed at each step of the purchase. Accurate tracking information during European delivery. Arrived well inside quoted delivery time. Item as described. Thanks.
June 21, 2021
Unprompted review
Reply from Midnight City
Hi Colin,
Thank you for your time leaving a review. We are pleased that you are satisfied with your overall experience shopping from us. 😊
Best,
MC
Good quality and worth the buy
Found midnight city through and Instagram ad and thought I’d check it out. Was a little skeptical at first but turns out I was worried for nothing. Didn’t run into any issues. I ended up receiving my package on the expected delivery day. I purchased 3 chains and a gold pendant and am pretty happy with the quality. Will likely do more shopping there in the future.
June 15, 2021
Unprompted review
Reply from Midnight City
Hi Matthew,
Thank you for giving us a try. Thanks for your feedback!
Best,
MC
I feel like a badass with this…
I feel like a badass with this necklace. I literally never take it off. Definitely plan on buying again - maybe some rings this time. Great brand, great service.
June 11, 2021
Unprompted review
Reply from Midnight City
Hi Clara,
Happy to hear this. Thanks for the feedback!
Best,
MC
I have yet to receive my order and I…
I have yet to receive my order and I get emailed to send a review? Here’s my review; don’t order from this place lol
June 10, 2021
Unprompted review
Reply from Midnight City
Hi Ozzie,
We are so sorry that the order is yet to arrive at your address. The shipping timeline depends on the option you have chosen. It is also indicated on the checkout page before completing the order.
We have sent you an email to provide you with more information. We hope to hear from you soon.
Best,
MC
Great quality and quick delivery
Great quality and quick delivery. Already plan on buying again 👍🏻
June 10, 2021
Unprompted review
Reply from Midnight City
Hi Steven,
Thank you so much for your update. Send us an email if you have inquiries. 😊
Best,
MC
Great support team, great quality product.
I also experienced a delayed/lost item, but the support team at Midnight City was very helpful & offered to send a new necklace at no extra cost. It arrived promptly & the product is wonderful. I think they might have to look into the courier service they use to figure out all of the delays, but other than that I’m very impressed with the quality of he product & the customer service team. I look forward to shopping with them again.
June 9, 2021
Unprompted review
Reply from Midnight City
Hi Automn,
Thank you so much for your feedback! We are currently working on improving our courier service as it affects the shipping timeline.
Best,
MC
Update: Undelivered Item - 10 days after paying for Next day delivery
I made an order for a chain on the 28th of May and paid £9 for next day shipping. on 03/06/21 i emailed the team and received a reponse stating
''Apologies for the delay, we will check this further and have it follow up with the couriers, we will keep you posted for any update.''
It has been 9 days and nothing has arrived as of yet. The tracking number sent to me states that the order was received but they have not yet received my parcel. I am now out of money and without the item i wished for.
The poor communication and failure to update customer if something went wrong, says alot about the poor business model run. I have emailed today (07/06/21) asking for a refund, and i will update this when it does received.
UPDATE: Following this review they contacted me the next day and sorted it out. With a new delivery, asking if I can remove the review but I said I will update when item arrives. It's great that they managed to sort it, and refund me my delivery charge - however their customer service is not great as they only want to fix things after a bad Trustpilot review, otherwise they are willing to ignore you
June 7, 2021
Unprompted review
Reply from Midnight City
Hi Saayoub,
We are so sorry to hear that the parcel did not arrive. We have sent you an email for us to proceed. We hope to hear from you soon.
Best,
MC
MIDNIGHT CITY IS A SCAM
This is the second email I have gotten from MC asking me to review a product I never received. I ordered this product over a month ago. After my last review they contacted me to ask about my order... and then never followed up. This company is a scam. DO NOT ORDER from here.
June 5, 2021
Reply from Midnight City
Hi Brendan,
We are so sorry that you did not receive the order yet. We are waiting for your response on the email we sent you, so that we can take further action.
We hope to hear from you soon.
Best,
MC
Disappointment
I ordered a product from this company May 28th and they told me it would come the next business day it has now been 8 days and my package is still not here and they're not doing anything to really help me out with this issue
June 4, 2021
Unprompted review
Reply from Midnight City
Hi Richard,
We are so sorry to hear that the order did not arrive yet. We sent an email to clarify this. We hope to hear from you soon!
Best,
MC
The quality is simply impressive
The quality is simply impressive ! since I am French , I was afraid of the delivery time ... But I shouldn’t have because it took less than 10 days ! Midnight City is going to be my favorite store! I already plan to buy again 😁❤️
June 4, 2021
Unprompted review
I look badass
I'm not taking the necklace off. Not even to go through a magnetic resonance. 10/10
June 4, 2021
Unprompted review
Reply from Midnight City
Hi Huiara,
Thank you so much for your feedback!
Best,
MC
Excellent service
Excellent service, a bit costly and delivery is a it overpriced but free necklace made up for it
June 4, 2021
Unprompted review
Reply from Midnight City
Hi Quanisha,
Thanks for the feedback!
Best,
MC
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