Mike Pero Mortgages Reviews 3,965

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 596 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the personalized and understanding approach. Consumers are particularly impressed with the efficiency and ease of their overall experience, often noting the quick response times and the smooth user experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Customers had positive experiences with service, consistently praising the professionalism and efficiency of... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

User experience

People report positive experiences with the user experience. Customers consistently highlight the ease and... See more

Response time

Reviewers consistently express satisfaction with response times. Customers highlight prompt replies, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gina was honestly amazing! We were two families buying one property together, which was definitely not easy, but she somehow made the stars align and got it all sorted for us. She went above and beyon... See more

Rated 5 out of 5 stars

James, our broker, has been outstanding! Thanks to James, the whole mortgage process was so easy, as he worked behind the scenes with various banks and our building company to achieve a great result f... See more

Rated 5 out of 5 stars

As a first-home buyer, I honestly couldn’t have asked for a better mortgage advisor than Kirsty. She went above and beyond from day one — guiding me through every step, sending detailed property repor... See more

Rated 5 out of 5 stars

We've used Mark previously and like our first experience, we again found him to be extremely helpful. Mark guides you through the whole process and makes it simple - he really knows the business, and... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Since 1990, Mike Pero Mortgages has lived and breathed property and finance in New Zealand. We know it inside out. We understand the challenges Kiwis face when home hunting, and for over 30 years, we’ve been the brand that you trust when it comes to making this important purchase. Each year, we arrange more than $1 billion in loans for Kiwis and we’ve helped hundreds of thousands of homeowners and investors achieve their financial goals. Our advisers are located nationwide, but with local expertise, making them well-equipped to help find the best solution for your needs.

Disclaimer

Mike Pero (New Zealand) Ltd Copyright © 2020 All rights reserved | Lending and policy criteria and terms and conditions apply.

Contact info


5.0

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As a first-home buyer

As a first-home buyer, I honestly couldn’t have asked for a better mortgage advisor than Kirsty. She went above and beyond from day one — guiding me through every step, sending detailed property reports, and even connecting me with amazing health insurance brokers. Kirsty is incredibly knowledgeable, patient, and super responsive. She always took the time to explain things clearly and made what could have been a stressful process feel easy and exciting. I’m so grateful for all her help and can’t recommend her highly enough!

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Communication is clear and timely.

Communication is clear and always responded to. We asked Wayne to help us with refinancing as we were happy with the previous assistance when purchasing a property with two houses. This was a co-ownership so was not a straightforward application, Wayne's assistance was much appreciated.

September 8, 2025
Rated 5 out of 5 stars

We had the absolute pleasure of working…

We had the absolute pleasure of working with Sammi as our mortgage broker, and we couldn’t be happier with the experience. From start to finish, she was incredibly professional, knowledgeable, and supportive throughout our entire buying and selling process.

Sammi went above and beyond to make everything run smoothly — explaining each step clearly, handling all the details efficiently, and keeping us well-informed along the way. She worked tirelessly to secure us the best possible interest rates, and her dedication truly made a difference in helping us achieve our goals.

What really stood out was her professionalism, patience, and genuine care for our situation. Buying and selling at the same time can be stressful, but Sammi made the whole process feel easy and stress-free.

We’re so grateful for all her help and couldn’t recommend her highly enough. If you’re looking for a mortgage broker who’s professional, proactive, and genuinely invested in your success, Sammi is the one!

September 25, 2025
Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, no fuss, just got the job done.
Russell was able to get sorted what we tried before and we were unsuccessful.

October 10, 2025
Rated 5 out of 5 stars

Excellent Refinancing Advice and Ongoing Support

I had an excellent experience working with Mani on my refinancing. He was extremely helpful in explaining each step of the process clearly, answering all my questions promptly, and keeping me updated throughout. I really appreciated his professionalism and how approachable and supportive he was — always available when I needed guidance. The whole process felt smooth and stress-free thanks to his expertise. I’d highly recommend Mani to anyone looking for a reliable and professional financial adviser.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Jacqui was great

Jacqui was great, answering all our questions and guiding us through the process from start to finish. We had a unique situation, and Jacqui proved why she is one of the best by helping us secure a mortgage and buy our dream home.

October 5, 2025
Rated 5 out of 5 stars

Mandy is amazing!

Mandy is so easy to work with. She gets to know you and your needs and does everything she can to meet them. She is upfront and honest all the way through so you know exactly what your situation looks like. 10/10, would recommend Mandy to others

October 1, 2025
Rated 5 out of 5 stars

Shane the main man

Shane was a fantastic communicator and explained every aspect of our home loan application extremely well. He was very knowledgeable and patient with all our questions. I would highly recommend Shane to anyone trying to buy their first home.

October 26, 2025
Rated 5 out of 5 stars

Above and beyond service

James went above and beyond, as always, to help us secure our first investment property. It's been a long process, and James has provided guidance at every step - much appreciated, we couldn't have done this without the help of the Mike Pero team.

October 20, 2025
Rated 5 out of 5 stars

Dane - Mortgage Broker for First Home Purchase

Dane has been very professional, highly competent and a pleasure to work with. He brought a relaxed and confident approach to our interactions which has made dealing with financing a first home purchase very stress free.
His communication has been awesome and has been happy to chat to give advice on the financing whenever necessary.
Highly recommend.

October 3, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look