Friendly, helpful and informative staff and an excellent selection of product options across a range of prices. A piano purchase is quite an emotional journey but I was able to find the piano that mat... See more
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A bit disappointed that the accordion was dirty..dusty.. and generally unclean.. wouldn't have taken much to clean it before shipping to customer... also the straps were well used and tatty... again a... See more
Company replied
Customer service is a disgrace. Placed an order for a piano and was told it would be delivered the following week. Called them to chase this up as they had gone silent since taking my money. Spoke to... See more
I bought a quality ex-rental flute with both a curved head and full sized head for my daughter. Service was efficient and the flute was delivered safely with appropriate packaging. Unfortunately... See more
Company replied
Company details
Information provided by various external sources
Millers Music is one of the oldest music stores in the UK, located in the heart of one of the most musical cities in the world. We pride ourselves on our huge range of musical instruments and accessories, our expert teams, and our service.
Contact info
United Kingdom
- millersmusic.co.uk
3.4
Average
86 reviews
Hasn’t replied to negative reviews
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Highly Recommended
Highly Recommended! Excellent customer service throughout my purchase (both pre and post purchase). Would definitely use them again.
August 19, 2021
Unprompted review
Easy ordering quick and simple.
July 31, 2021
Unprompted review
Faulty ex-rental flute
I bought a quality ex-rental flute with both a curved head and full sized head for my daughter. Service was efficient and the flute was delivered safely with appropriate packaging.
Unfortunately the right hand mechanism wasn’t working properly. As Miller’s is far from where I live, I have contacted a local(ish) repair shop to fix the flute. It appears that the repair is simple and will not be too expensive. However, I would have expected the instrument to be in full working order, despite the fact that it was an ex rental instrument.
Surely that should come as standard?
July 12, 2021
Unprompted review
Reply from Millers Music
Thank you for the 3* review, Sally, and for bringing this to our attention. I have been investigating this and cannot see any emails or calls logged to report the fault. The flute has a 1-year warranty and we would have happily resolved this for you. All our instruments are checked over by an expert before dispatch and I apologise that this fault was missed upon inspection. You can email me directly at sorcha.stenson@millersmusic.co.uk and I would be happy to discuss this in more detail with you and get the issue resolved for you following a report from your local repair shop
Kindest regards,
Sorcha Stenson
Customer Experience Manager
Happy customer
My son needed to upgrade his violin from 1/4 size to 1/2 and I found exactly the one I wanted online at Millers Music - at a great price. It arrived promptly by courier and was packaged very well. No complaints whatsoever and I’ll come back again when we need 3/4 size!
June 27, 2021
Unprompted review
It wasn't made clear that this product…
It wasn't made clear that this product Yamaha mg12xu 12-channel mixer with spx fx, was second hand. For 55.00 pounds more I could've bought it brand new with a 3 year warranty from fairdealmusic. I was annoyed to have paid so much for a second hand product and that the item wasn't branded clearly that it was second hand. Ripped OFF!
June 4, 2021
Unprompted review
Reply from Millers Music
Many thanks for your review. I am sorry that you feel dissatisfied with the product you have purchased from our clearance. It clearly states on the product description that this is an ex-rental product and may have some cosmetic wear https://millersmusic.co.uk/guitar-drums-c192/amps-c186/yamaha-mix-desk-12-chan-4-bus-p956.
If you are not happy with the product, you are more than welcome to return it to us and we will issue a full refund. The last thing we want is for our customers to be dissatisfied with a product purchased from us.
Best wishes,
The Millers Music Team
Wonderful shop!
I have had a brilliant experience ordering a new piano online from Miller’s. There was great communication throughout, the item was dispatched within one working day, and it arrived in immaculate condition. I am also in love with my beautiful Casio Privia!
June 4, 2021
Unprompted review
A bit disappointed that the accordion…
A bit disappointed that the accordion was dirty..dusty.. and generally unclean.. wouldn't have taken much to clean it before shipping to customer... also the straps were well used and tatty... again a new set would have made purchase a lot more pleasant... also no where on the original advert did I ever see EX RENTAL as this accordion apparently IS !! ALL THESE SMALL PROBLEMS WERE VERY QUICKLY RESOLVED BY MILLER MUSIC WITH NEW STRAPS BEING PROVIDED AND A £50 REFUND...NO QUALMS ABOUT USING THEM AGAIN
June 4, 2021
Unprompted review
Reply from Millers Music
Many thanks for your review,
This is far from the level of service we pride ourselves on and we will be investigating your whole order process from the moment it was placed to understand what happened with the process and update you as soon as we have the details. We will report back to you ASAP
Edit: 4/6/2021 15:57
I am so pleaed we were able to resolve this for you and thank you very much for the kind words. We look forward to assisting you again in the future
Kindest regards,
The Millers Music team
Miller’s is perfect
Miller’s, as always, provided beautiful service and superb quality products! Highly recommend them for everything musical instrument related.
May 16, 2021
Unprompted review
Great service although they made a…
Great service although they made a small mistake on what was sent
May 4, 2021
Unprompted review
Roland kc220
Ex demo stock clearance price but perfect condition.
Speedy delivery. Very pleased.
April 29, 2021
Unprompted review
Bought ABRSM theory book
Bought ABRSM theory book. Best total price I found, speedy delivery. Thank you
April 29, 2021
Unprompted review
Excellent service
Excellent service, good price and delivered on time and as expected. Would use Millers again.
April 27, 2021
Unprompted review
Excellent product and good price.
April 21, 2021
Unprompted review
Great Instrument, No Complaints on Service
Piano arrived within 4-5 days (I ordered at the end of the working week).
Packaging was good, tracking was available, and the instrument itself works very well!
April 10, 2021
I had never heard of Millers Music
I had never heard of Millers Music or used them before but I'm really impressed with how quick my delivery was and they were the most competitively priced shop for the Roland GoPiano. Highly recommended and I will definately shop with them again, thanks!
March 26, 2021
Unprompted review
Quick and easy website,fast delivery…
Quick and easy website,fast delivery and good value for money. Packaging was way too big.
March 7, 2021
Saved the day with a quick delivery
Saved the day with a quick delivery. Just in time for recording!
February 27, 2021
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