Mish Mash Reviews 339

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the jeans, which are described as well-made, comfortable, and long-lasting. Many people appreciate the excellent customer service, highlighting the helpfulness and efficiency of the support team, which often goes above and beyond to resolve issues. Reviewers also frequently mention the fast and reliable delivery service, with items arriving quickly and well-packaged. However, some reviewers were not happy with product sizing, finding items too large despite ordering their usual size. A few other people also felt that the company's approach to rectifying product flaws was inadequate, requiring returns for repair rather than offering partial refunds for substandard items. Additionally, some customers experienced delays in dispatch and delivery, leading to frustration when items were needed by a specific date.

What people talk about most

Product

Consumers generally express high satisfaction with the product quality, often describing items like chinos... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent material and craftsmanship... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently praising the quick and efficient... See more

Service

Customers had positive experiences with service, often highlighting its excellence and speed. Reviewers... See more

Customer service

Clients share positive opinions on customer service, with many describing it as fantastic, exceptional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tried these trousers on in Twist & Shout shop in Ipswich but unfortunately they didn’t have my size in stock so went online to purchase my correct size in the colour I required. Lovely fitting pair of... See more

Company replied

Rated 5 out of 5 stars

The shorts as always are great …….been wearing them for a few years and Mish Mash are the suppliers of choice for me. However, what made this a five star review was Lynsi in your client service depart... See more

Company replied

Rated 5 out of 5 stars

The customer service was exceptional. The first pair felt too big on hubby. There was no issue getting an exchange. They are beautiful jeans

Company replied

Rated 5 out of 5 stars

Just lovely jeans, well made, comfortable, long lasting, have 5 pairs and the first pair are still going strong. Fast delivery and good communication all the way. Thank you

Company replied


Company details

  1. Fashion Designer
  2. Clothing Supplier

Written by the company

Mish Mash Jeans, founded in 1990, create distinct hand finished collections that draw inspiration from current British fashion and a strong denim heritage.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

339 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great quality and delivery time

Great quality and delivery time.
Cheaper than buying in store.

May 11, 2026
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Reply from Mish Mash

thank you for taking the time to leave a 5 star review. We appreciate your custom and time. MishMash

Rated 5 out of 5 stars

4 pairs and counting!

I have 4 pairs of these now. Two for smart casual wear and two for work, as they wash as good as they feel. Hands down the best chinos I’ve ever owned. And their customer service is also fab! Thanks Lynsi!

May 8, 2026
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Reply from Mish Mash

MishMash (and Lynsi) Appreciate you taking the time to leave us a great review. We are glad you love your chinos - p.s we do the shorts version too :-)

Rated 5 out of 5 stars

as always fantastic customer service

as always fantastic customer service , and the best jeans ever
micky c c-crew4life

May 2, 2026
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Reply from Mish Mash

Thank you for your positive review and compliments, we appreciate you taking the time to leave this. Team MishMash

Rated 5 out of 5 stars

The shorts as always are great …….been…

The shorts as always are great …….been wearing them for a few years and Mish Mash are the suppliers of choice for me. However, what made this a five star review was Lynsi in your client service department who overcame Royal Mail’s continued shortcomings and went the “extra mile” - great customer service and turned what was an extremely irritated customer into an advocate of your company. 10/10 Lynsi - your boss should give you a very well deserved reward.

April 17, 2026
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Reply from Mish Mash

Thank you for taking the time to leave this review, your words regarding Lynsi's efforts will be passed forward, we do apologise for the Royal Mail issue & hope this doesn't put you off shopping with us in the future

Rated 5 out of 5 stars

Excellent product

April 8, 2026
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Reply from Mish Mash

thank you for your positive review - we appreciate you taking the time to leave this

Rated 5 out of 5 stars

Fast service

Fast service, good quality jeans for the price, very happy 😊

April 5, 2026
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Reply from Mish Mash

thank you for taking the time to leave a great review

Rated 5 out of 5 stars

I ordered the wrong size but don’t…

I ordered the wrong size but don’t worry it’s very easy to do the return process.

Well done mish mash

April 4, 2026
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Reply from Mish Mash

thank you for your positive review - we are glad you found ordering and returning an easy process. Hope to see you shopping with us again very soon

Rated 5 out of 5 stars

Always a great fit

Always a great fit. Nice quality material and by far my favourite Chino’s!

April 4, 2026
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Reply from Mish Mash

thanks for you positive review - now to buy them in every colour :-)

Rated 5 out of 5 stars

I already love MishMash clothes but…

I already love MishMash clothes but this was the first time I’d ordered online. Quick and easy online process and everything arrived in good time and well packaged. Couldn’t be happier. Highly recommend.

March 28, 2026
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Reply from Mish Mash

Thank you for your review - we are glad you found our direct shopping experience positive. hope to see you shopping with us again soon :-)

Rated 1 out of 5 stars

green t shirt

Item confirmed as dispatched 7th April, and to this point 9th April the item has still not even left the warehouse or been handed to Royal Mail, still only in a pre advice state. very poor service as wanted the item for the weekend.

April 2, 2026
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Reply from Mish Mash

Hi Nick,
we do ask you allow 3-5 working days for delivery unless choosing the express option.
There does also seem to of been a small delay with royal mail as we did send the parcel 48hour express due to the bank holidays that took place after your order.
I can however see your tracking states out for delivery today, the order is only marked dispatched upon leaving our warehouse so rest assured this did leave us on 7/4/26, If you would like to email directly - clientservice@mishmashjeans.com I would be more than happy to help if any issues do arise before delivery or supply you with the tracking number, however, this does say you should receive today.
Kind regards
Lynsi

Rated 5 out of 5 stars

Loving the mishmash!

Bought a pair in Norfolk - loved them so invested in another pair. Great service and product.

March 29, 2026
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Reply from Mish Mash

thank you for your great review - we are glad you love our brand :)

Rated 3 out of 5 stars

Disappointed this time Usually good .

I’ve had a few pairs of the chinos but this time 1 belt loop is actually missing £67 wasted as I’ve worn them for work for a day before I noticed
So I can’t send them back 😔

March 17, 2026
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Reply from Mish Mash

Hi Darren, I will contact you directly in regards to this as we have had no contact from yourself.
On the rare occasion a product is defective we are more than happy to accept returns. Please do reply to our contact and we will have the issue resolved for you asap.

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