M J Kloss Painters & Decorators Reviews 119

This is the second time we have used Kloss for our decorating and they have done a very good job. The staff were very friendly and very helpful. Would strongly recommend them.

Always reliable. I have used M J Kloss 3 or 4 times now, for both internal and external paintwork. The workers are always excellent and willing to help with unexpected bits and pieces. The office people are friendly, the estimates are honest.

Very polite, organised and understanding of what is required. Quotes are well prepared and the invoices folloed on accurately with no hidden add-ons. Very accommodating at taking on a few painting extras as the job progressed and worked internal and external jobs according to the weather so good time management. Prices competitive, friendly team, good communications, what more do you need, highly recommended.

We engaged M J Kloss to repaint all walls and ceilings in our apartment. The service we received was excellent in all respects, from clear and competative quotation, to efficient communications arranging timings and appointments to the execution of the work. Joseph was so quick, clean, tidy, helpful and pleasant to have in our home.

My whole experience with this company was excellent the painter i had was so good and handled my furniture and decor like they were glass, so caring. Im disabled so didn't manage to clear everything ready for painting but it was no issue. I highly recommend this company for ur painting and wallpaper. Brilliant service from start to finish.

Based on previous contracts with them, we hired MJ Kloss to repair damaged wallpaper, a ceiling and an older window that was cracked and required repainting. As usual the experience was trouble free and done to an excellent standard.

We returned to MJKloss as they had done excellent work on some interior work a couple of years ago. Once again we are very pleased with the completed job, this time on the exterior. In both cases the painters have been friendly, professional and painstaking in their approach, finishing on time.
We have found MJKloss to be efficient throughout the process from start to finish, and would highly recommend using them.

MJ Kloss decorated my hallway, kitchen and bathroom and did an excellent, professional job. Communication was excellent - they even managed to start the job earlier than originally planned for.

The decorator was very friendly and prompt each morning to get on with the job.

Would definitely use them again and recommend to others

Completed the work with our schedule and apart from a small dribble did a very good job. The dribble of paint was corrected and we have had a good experience with the painters doing a good job.

Great CRM when a few issues arose all sorted to my satisfaction.

Exterior of my house now looks like new,

I left a 2 star review (copied in full below) and was advised that I had left it for the wrong company: I used MJKloss Carpentry and this is MJKloss Painters. The response said there was no connection between the companies and asked me to take down my review. I immediately took it down as I don't want to bad mouth a company undeservingly.

Well... turns out it's the same company after all. Same registered address, same correspondence address, hell the website even says one is an arm of the other.

So I've taken away a star and here is the review back. One day maybe they'll learn to stop lying. Doubt it.

ORIGINAL REVIEW
Really disappointing experience. We brought in MJ Kloss to install some reclaimed wood floors. They inspected them and determined they needed planing before they could be laid, we trusted them and the price seemed reasonable. At first things went well and work began only a couple of days behind schedule. We hit a snag when about half the wood had been laid and it emerged they hadn't got round to planing the rest.

This is when the lies began. After not responding to multiple emails, I managed to get hold of them by phone and was told that the wood had been planed and loaded into a van, but the driver had been taken suddenly ill. Then the next day, the wood was somehow unplaned again and needed to be unloaded. There was 3 weeks of back and forth with our wood reaching, variously, 90% complete... 99% done just one more day... oh wait we haven't actually started yet. I called out Coralie at MJK on the lies and she denied ever saying it. Eventually, by escalating my complaint, we agreed to pay only for the work completed with an additional discount and with then returning the remaining wood. This was a really fair result, and the reason they get 2 stars rather than 1.

HOWEVER the story does not end there. We brought a new carpenter in to try to finish the floors off, and he took one look at what had been done and asked why on earth we had planed such beautiful wood. It needed de-nailing, which he did in our apartment in half a day, and then he laid the remaining half in 2 days flat. He charged £800. MJK came to about £4000 all in, and because of the unnecessary planing looks nowhere near as good as the unplaned wood we laid later on.

3 months, £4000, for what we now know should have been 2 days and £800. Says it all really.

Quality of the work is excellent. Craig who was undertaking the decorating was flexible and thorough. He made it an easy experience.

M J Kloss were excellent from start to finish. This is the second time that I have used them and didn't even bother getting alternative quotes this time around.

The decorator was a superstar, polite, friendly and he did the most amazing job.

MJKLoss did an excellent job painting both the interior and exterior of my house. The team was professional, stuck to the schedule, and delivered high-quality work with great attention to detail. Everything looks sharp and clean—exactly what I was hoping for. Five stars.

Very happy with the service received from MJ Kloss. From the estimate and quotation, to the work carried out, all was professional and of a high standard. We had dining room/kitchen, living room and two bedrooms redecorated. This also included the stripping and re-papering of one ceiling and frieze.
Highly recommended!

Efficient and friendly. The did an excellent job on a large exterior. Not the cheapest quote but worth it for the high quality and peace of mind.

The whole team at MJ Kloss was excellent. We have had the exterior of our house painted and the team were efficient, quick and professional. Highly recommended

We booked MJ Kloss to redecorate our one bedroom flat in central London - all rooms, hallways, stairs and woodwork. They were extremely efficient in coming to look at the work needed and provide a quote and made a number of changes to fit in with our requirements. The quote was very competitive and it was very easy to book the work in around our own plans. The decorator that completed the work was professional, clean and tidy and did a very methodical job. We are extremely pleased with the finish on everything. They use Johnstone's paints and there is a wide range to choose from (you can use other brands if that is your preference and they will cost the work accordingly). We would thoroughly recommend MJ Kloss.

Fabulous responsiveness, quality work and communication.