Sara Z. was absolutely wonderful to liaise with. She was patient with my enquiry and level of detail I required since I was acting as a liaison and as a result, I was able to walk confident in the i... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Modulr have gone above and beyond. From onboarding, to customer service, to sales. The experience working with Modulr has been incredible and surpassed any expectations. The team are knowledgable,... See more
Company replied
Julien and his team went far and beyond with their continuous support and guidance. They have really set the example for how any client interaction should be handled. Kudos to them.
Company replied
After many days of being unable to access compnay payroll - The Modulr team were superb when I contacted them for help (which was many times in the end) Calming, reassuring, knowledgable and very effi... See more
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Company details
About Modulr
Written by the company
Modulr enables thousands of businesses, from enterprise to SMEs, across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment methods, accounts, and card products.
We’ve created an industry-leading platform with comprehensive online tools and API access, to meet the demands of daily business payments. We are connected to an expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS.
Our payments expertise enables us to build tailored solutions to solve complex payment problems for hundreds of clients in a range of industries, including Travel, Merchant Payments, Lending and Investment & Wealth.
Today, we are trusted to process over £100bn payment volume annually with a platform uptime of 99.95%.
We are deeply integrated into the payment eco-system. In the UK, we are direct participants of Faster Payments and Bacs, and hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT and account issuance in 11 currencies. We are principal issuing members of Visa and Mastercard across UK and Europe.
Our regulatory permissions and governance structure underpin our business. We are licensed as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.
Modulr is a member of Stop Scams partnership.
Need support? Contact us 24/7 using the contact details below.
Contact info
Scale Space, 58 Wood Lane, W12 7RZ, London, United Kingdom
- +44 (0) 303 313 0060
- support@modulrfinance.com
- modulrfinance.com
4.5
Excellent
144 reviews
Asks customers to review
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Jumping Through Hoops Just to Get Started?
Signing up for this was an absolute nightmare! It took way longer than it should have. Honestly, it felt like they were going out of their way to make things complicated. All I wanted to do was get started, but instrad, I felt like I was jumping through hoops Here I was, excited to finally use it, and they bogged me down with this crazy signup process.
April 1, 2024
Unprompted review
Reply from Modulr
We are truly sorry to hear about your challenges during the signup process.
At Modulr, we strive to make our onboarding as smooth and straightforward as possible, and we missed the mark in your case. The steps involved are designed to comply with necessary KYC (Know Your Customer) regulations to ensure our platform's and our customers' safety and security. We are continuously working on improving our processes to make them more user-friendly. Thank you for your feedback—it is invaluable as we strive to enhance our services.
Please email our support team at support@modulrfinance.com if you need any further assistance or have suggestions on how we can improve. We're here to help and ensure you have a better experience in the future.
Scammer alert!
Scammer alert!
Don’t trust anyone using this bank. Do not send money to this bank. I was scammed by someone pretending to be the person I know using this bank. Fake names were allowed to create bank accounts as their account names!
December 4, 2023
Unprompted review
Reply from Modulr
We are very sorry to hear about your experience and can understand the distress caused. As a regulated financial entity, we take all fraud reports extremely seriously and actively work to prevent the misuse of our e-money services.
We would like to speak with you directly to discuss what has happened to ensure that all actions to recover your money have been taken. Please send the details of what happened, including the account details you paid and the value of the payment, to support@modulrfinance.com. Our Support team will guide you through what we will do to investigate your case.
We have found Modulr a massive add-on…
We have found Modulr a massive add-on to the services we offer. It integrates well with our Brightpay software. It will make payments using the best in tech and is really secure. Jessie at Modulr is so helpful and approachable. Shes a star!
January 16, 2024
Unprompted review
Reply from Modulr
Thank you for taking the time to leave such a positive review on Trustpilot!
We're thrilled that Modulr has been a valuable addition to your services and that our integration with Brightpay works seamlessly for you. Our technology's security and ease are paramount to us, and it's great to know these aspects stand out to you.
Also, thank you for highlighting Jessie's efforts. We'll pass your kind words along to her.
We look forward to continuing to support your business. If there's anything else we can do to assist you, please don't hesitate to let us know.
Scammer using a Moduir account to sell…
Scammer using a Moduir account to sell parts he doesn't have! Company not interested
December 1, 2023
Unprompted review
Reply from Modulr
We are very sorry to hear about your experience. As a regulated financial entity, we take all fraud reports extremely seriously and actively work to prevent the misuse of our e-money services.
When we receive a fraud report, we take action on the account as quickly as possible and will always do our best to recover payments made to the account.
Please email our support team at support@modulrfinance.com to share any account details you were asked to pay. If you made a payment to these details, please let us know how much and when it was sent. With this information, our Support team will be happy to guide you through what we will do to investigate and take action.
Criminals
I was scammed as many others here. I have been in contact with MODULR and I can confirm that they actively defend criminals and their policies encourage money laundering
September 18, 2023
Unprompted review
Reply from Modulr
We are very sorry to hear about your experience and can understand the distress it caused. Please be assured that we take all fraud reports extremely seriously and actively work to prevent the misuse of our e-money services and the laundering of funds.
We would like to speak with you directly to discuss what has happened to ensure that all actions to recover your money have been taken. Please send the details of what happened, including the account details you paid and the value of the payment, to support@modulrfinance.com. Our Support team will be happy to guide you through what we will do to investigate and take action.
WhatsApp scam
Was just scammed out of £840 on WhatsApp someone pretending to be my son he messaged me to lend him money to buy a mobile phone of his friend.
friends name chakib taleb.
Message was so convincing transferred money to his friends account more fool me caught the scammer out but to late transfer was done.
this is the bank they are using so be aware.
The bank is modulr fs limited.
Address
Scale space 58 wood Lane London
W127RZ
If you put in the post code on Google maps it looks like a flat not a bank.
November 15, 2023
Unprompted review
Reply from Modulr
We are very sorry to hear about your experience and can understand the distress caused. As an e-money institution regulated by the FCA, we take all fraud reports extremely seriously and actively work to prevent the misuse of our e-money services.
I appreciate some time has passed since you sent this payment, but we are happy to speak with you to ensure all actions to recover your money have been taken. Please send the details of what happened, including the account details you paid and the value of the payment, to support@modulrfinance.com. Our Support team will guide you through the next steps.
Word of caution
Word of caution, almost got scammed by someone using this bank. Fortunately came here and checked the reviews. Thanks to everyone who shared their experiences here.
November 13, 2023
Unprompted review
Scammer like using this bank
Was also scammed by someone using this bank.
Person still sending me another account from this bank to send money.
October 7, 2023
Unprompted review
Scam sort code
Like others wad given this sort code to pay a deposit. Just a scammers tool.
October 3, 2023
Unprompted review
Modulr was inadvertently paid a deposit…
Modulr was inadvertently paid a deposit by me twice - £1827 x 2. A recall was asked for by Barclays but the request has been totally ignored. So where has the money gone? They were acting on behalf of Oh Goodlord Ltd. who deny receiving it. The mistake should have been noted and one payment returned.
August 1, 2023
Unprompted review
Terrible communication with clients
July 14, 2023
Unprompted review
I've paid money into an account used by…
I've paid money into an account used by this company, its left my account but the person has not received it on their end
June 19, 2023
Unprompted review
Scammed for a deposit on a puppy the…
Scammed for a deposit on a puppy the guy used this bank..
April 17, 2023
Unprompted review
A bank scammers use
A bank scammers use. Was given account by a lady I was going to buy something off but her name didn't match the very foreign name she gave me. Don't trust anyone using this bank
April 13, 2023
Unprompted review
Worst platform you can work with in the world.
Worst platform you can work with in the world.
If you have tears to share and nerves to spare, go for it. Otherwise, stay away from it.
Unprofessional to max, services and api's suck.
A torture for teams and individual.
December 19, 2022
Unprompted review
A institution that lets scammers…
A institution that lets scammers deposit people’s hard earned money into. Luckily I was wise to it.
October 27, 2022
Unprompted review
Still waiting to be onboarded
Still waiting to be onboarded initial sign up email says we aim to get you onboarded within 5 business days and 3 weeks later we are still waiting i have had to chase to get a response and all you get back is sorry we will get the onboarding team to look into it. considering you are charge from the moment you apply this is very poor.
July 18, 2022
Unprompted review
Very Poor Experience
I was promised that their onboarding process "takes a few days". It's now been over a month and I had to send several emails for them to stop charging me for a service that I'm unable to use because I'm not set up.
There is no communication, so I'm not sure what the hold up is. I moved to Bright Pay Payroll software and was sold Modulr to make the experience seamless. It is not seamless as I'm stuck in onboarding limbo.
I really regret switching payroll software at this point and am uncomfortable paying money to a company that provide such an isolating experience.
May 26, 2022
Unprompted review
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