We are very happy with the purchase. The sofa is comfortable and the quality is very good. The only criticism, and the reason for giving 4 stars, is that the assembly manual was a bit brief. We had... See more
Company replied
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See what reviewers are saying
At first, I received a sofa which couldn't be assembled because of a manufacturing defect, but I called customer service, and they clearly guided me through their complaint/request system and sent me... See more
Company replied
I had a great delivery experience with Robert. He was very kind, professional, and helpful. He made sure my packages were placed safely and followed my instructions carefully. Great service and a... See more
Company replied
The sofa is great. Really comfortable and I love that I could choose my own fabric, I went with corduroy and it looks awesome. The delivery day options were nice, the only downside is that it’s curb... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Furniture Accessories Supplier
- Living Room Furniture Store
- Sofa Store
About MØBELKOMPAGNIET Danmark
Written by the company
Hos Møbelkompagniet.dk finder du et stort og lækkert udvalg af møbler.
Vi tilbyder 30 dages prøveperiode og
prisgaranti.
Vi stræber efter 100% tilfredshed – hvilket betyder, at vores stærke kundeserviceteam er klar til at rådgive dig,
så du finder de møbler, du fortjener.
Vores kundeservice sidder klar
Mandag – fredag: 10.00 – 17.00
Lørdag: 10.00 – 15.00.
Kontakt vores kundeservice her.
Besøg et af vores showrooms, som ligger rundt omkring i hele Danmark. Her finder du kvalitetsmøbler, spændende nyheder og vores bestsellers udstillet. Du kan frit gå ind i vores showroom og blive inspireret – helt uden at blive forstyrret.
Får du brug for hjælp, står vores showroom-personale altid klar til at hjælpe og besvare dine spørgsmål. Vores showroom er fyldt med spændende kvalitetsmøbler.
30 dages prøve
Written by the company
- Det kan være svært at vælge det rigtige møbel
- Hos Møbelkompagniet ved vi, at det kan være svært at vælge det rigtige møbel uden at have set det først. Derfor tilbyder vi en 30 dages prøveperiode på alle vores varer – med undtagelse af design-selv varer. Du har altså 30 dages fortrydelsesret gældende fra den dag, du modtager varen. Hvis du har bestilt flere varer i én ordre, men modtager dem enkeltvis, starter fristen fra den dag, hver enkelte vare bliver leveret. Det betyder, at du har mulighed for at returnere din vare, uanset årsagen, så længe nedenstående betingelser er opfyldt. Du betaler blot returfragten. Hos Møbelkompagniet finder du et stort og lækkert udvalg af møbler. Vi ønsker at være med dig hele vejen i dit online køb og tilbyder online support 6 ud af ugens 7 dage.
Prisgaranti
Føler dig tryg ved dit køb
Hos Møbelkompagniet ønsker vi, at du altid føler dig tryg ved dit køb, også når priserne ændrer sig. Derfor tilbyder vi prisgaranti i op til 30 dage efter levering/afhentning af dit køb.
Betingelser for prisgaranti
Prisgarantien gælder i 30 dage fra den dag, du har fået varen leveret eller afhentet, og ikke fra bestillingsdatoen. Det betyder, at selvom du har bestilt en vare i god tid, f.eks. i august med levering et par uger senere, så starter prisgarantien først den dag, varen leveres til dig.
Undtagelser for prisgaranti
Prisgarantien gælder ikke i følgende tilfælde:
Tidsbegrænsede kampagner, fx Black Week, Weekendtilbud eller andre køtilbud
Rabatkoder eller andre personlige/lukkede rabatter
Contact info
Graham Bells Vej 6, Skejby, 8200, Aarhus N, Denmark
- 78724444
- kundeservice@moebelkompagniet.dk
- moebelkompagniet.dk
4.3
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Glad for servicen og produktet
February 2, 2021
Reply from MØBELKOMPAGNIET Danmark
Og vi er glade for de 5 hurtige stjerner 🚀🌟🌟🌟🌟🌟
Jeg håber du får en god tirsdag.
Med venlig hilsen,
Sebastian, Møbelkompagniet!
Reply from MØBELKOMPAGNIET Danmark
Hej Charlotte✨
Vi er glade for din positive oplevelse, tak for de fem stjerner det sætter vi stor pris på✨✨✨✨✨
Kasper, Møbelkompagniet😎
Super service
January 28, 2021
Reply from MØBELKOMPAGNIET Danmark
Hej Ann
vi er glad for at du har haft en god oplevelse, tak for de fem stjerner✨✨✨✨✨
Hasip, Møbelkompagniet
Super service!
January 28, 2021
Reply from MØBELKOMPAGNIET Danmark
Hej Helle😉
Mange tak for din positive anmeldelse, det er vi meget glade for👏
Tak for de fem stjerner✨✨✨✨✨
Kasper, Møbelkompagniet😊
Super god service og hurtig levering
January 27, 2021
Reply from MØBELKOMPAGNIET Danmark
Hej Lisbeth😎
Vi er så mega glade for at hører at du har haft en god oplevelse her hos os😃
Mange tak for de fem stjerner😎
Kasper, Møbelkompagniet
Wrong prices on products
Original comments:
Horrible service. We bought 6 dining chairs on the morning for the price of 219kr per stk. But in the evening of the same day around 8pm, we received a call from moebelkompagniet who said the price on the webpage was wrong by the mistake of their staff and the actual price is 919kr. And the lady in the call urged us to cancel my order or give a 100kr discount on each chair. I just would like to say it was not the mistake of the customers but the mistake of the company. The company wasted our time and even called us in the evening but not in the daytime. I am very angry for their unprofessional service. Maybe they corrected their own mistakes by urging us to cancel the order, but they lost the trust and reputation of customers. A reasonable response should be still giving the customers the same price 219kr as what they found on your webpage, and the apology or explanation should be made in the daytime not the evening. I would not recommend this company to any of my friends.
Additional comments:
The customer service manager of Møbel Kompagniet responded and processed my problem very quickly after my first comment on Trustpilot. Mr. Gustav created a new order for me with the original price of 219kr per piece. Even though I had a bad experience with my first order, I am satisfied with the subsequent processing of the Gustav. It is strongly recommended that strengthening the employee training on emergency response. Customer service is a very important part of company operations and not every staff is as efficient and professional as the customer service manager. For now, I raise the score to three stars. I will add more comments and change the score after delivery according to the quality of the products.
Additional comments again:
We have received the product. The chairs are good quality and easy to assemble. The delivery is ok and the package are protected well. I will raise the score to four stars.
January 27, 2021
Unprompted review
Reply from MØBELKOMPAGNIET Danmark
UPDATE 28/01-2021:
Hi Meng
Thanks for reaching out to me, so I could get to take a closer look at your case. We have reopened your order and made sure you get it to the price that you first ordered.
We are terrible sorry for the mistake.
We hope you have a wonderful day!
Kind regards
Gustav, Møbelkompagniet.dk.
27/01-2021:
Hi Meng
I'm terribly sorry for the inconvenience of us calling in the evening, we are at work till 8 PM and we will contact our customers up till this point, if something urgent comes up (which we considered this to be), so we wouldn't waste more of your time by waiting till the next day. If the phone call is not answered, we will email you and try to give you a call the very next day.
It is true, that it is not your mistake as a customer that the price was wrong - that is entirely our mistake and we have corrected the mistake already.
I'm sorry to hear that you think our service is unprofessional, but we contacted you as soon as we noticed the mistake, so you wouldn't have to wait long.
That being said, there is always room for improvement, so your words have been noted and taking into further consideration.
If you want, I'd like to take a closer look at your case and see what we can do.
You're very welcome to write us an email and attention it to me Gustav.
Even though you haven't had the best experience, I thank you for taking your time to give us some feedback.
Kind regards,
Gustav, Møbelkompagniet.dk 📦
Everything is fine with the product but…
Everything is fine with the product but I am not satisfied with the delivery, too much delay!
January 21, 2021
Reply from MØBELKOMPAGNIET Danmark
Hi Yasaman,
Thank you for your review.
Glad to hear that your product is fine. We are working on the delivery time, and hopefully we can make it better in the future. 🤩
Have a wonderfull weekend.
Mai, Møbelkompagniet.💫
Super god handel
January 14, 2021
Reply from MØBELKOMPAGNIET Danmark
5 hurtige stjerner 😍🤘
Tusind tak for den korte, men gode anmeldelse.
Er der det mindste vi kan gøre, så tøv ikke med at kontakt os. - Vi sidder klar til at hjælpe!
Rigtig god mandag,
Sebastian, Møbelkompagniet ✔
Flotteste lænestol
Flotteste lænestol. Super nem side at handle på. Alt er gået over alt forventning.
January 7, 2021
Reply from MØBELKOMPAGNIET Danmark
Hej Christina✨
Vi sætter stor pris på din anmeldelse, og er glad for at hører du er glad for din handel. 😃
Vi håber at handle med dig igen 💕
Kasper, Møbelkompagniet
God service 😊
December 30, 2020
Reply from MØBELKOMPAGNIET Danmark
Hej Sinan😃
Vi er så glade for at hører du har haft en god oplevelse, med vores service.
Du skal selvfølgelig aldrig være i tvivl om at skrive en anden gang ✨
Kasper, Møbelkompagniet
I have not received my package
December 11, 2020
Reply from MØBELKOMPAGNIET Danmark
Hej Conney😃
Det er vi enormt glade for at hører 🙌
Mange gange tak for de flotte 5 stjerner ✨✨✨✨✨
Kasper, Møbelkompagniet😎
intet at klage over
November 15, 2020
Reply from MØBELKOMPAGNIET Danmark
Hej Tommy
Det er vi så glade for at hører😎
Mange tak for de 5 stjerner✨✨✨✨✨
Kasper, Møbelkompagniet
Best company ever <3
November 11, 2020
Unprompted review
Reply from MØBELKOMPAGNIET Danmark
Hi, Belmin😊
Thank you so much!😃
It means a lot to us😊
thank you so much for the five stars ✨✨✨✨✨
Kasper, Møbelkompagniet
Super god service og hurtig levering.
October 27, 2020
Reply from MØBELKOMPAGNIET Danmark
Hej John.
Tak for din fine anmeldelse. - 5 stjerner 😍🌟
Er der det mindste vi kan hjælpe med, så er du mere end velkommen til at kontakte os.
Du må have en god dag.
Med venlig hilsen
Sebastian, Møbelkompagniet
Mega god service 🤗
October 21, 2020
Reply from MØBELKOMPAGNIET Danmark
Og 5 fantastiske stjerner 🌟🌟🌟🌟🌟
Hav en god dag!
Med venlig hilsen
Sebastian, Møbelkompagniet.
Gustav at Mobel did more than required…
Gustav at Mobel did more than required to provide an excellent service
October 21, 2020
Reply from MØBELKOMPAGNIET Danmark
Hi Laure.
Thanks for the great review and the 5 stars🌟😍!
Good to hear you are satisfied with our service. - We really appreciate that.
Have a good day and good weekend.
Yours sincerely
Sebastian, Møbelkompagniet.
Poor communication regarding the return…
Poor communication regarding the return of an item we did not want. Bad customer service experience.
September 13, 2020
Unprompted review
Reply from MØBELKOMPAGNIET Danmark
Hi Samuel
I'm sorry to hear you felt a bad experience with our customer service. I can see that we've returned your order and made a refund on the full amount, so I hope that part is OK.
As for the service, it would mean a lot to me and the rest of the team if I could get you to elaborate on the experience by sending us an e-mail on trustpilot@moebelkompagniet.dk so that we can sort any issues or misunderstandings 🙏
Med venlig hilsen
Gustav, Møbelkompagniet 🌟
Fine jutetæpper, god kommunikation
Fine jutetæpper. God kommunikation fra firmaets side omkring levering.
September 4, 2020
Unprompted review
Reply from MØBELKOMPAGNIET Danmark
Alt er gået efter planen - og vi er meget taknemmelig for din anmeldelse! 😍
Jeg ønsker dig en rigtig god dag!
Med venlig hilsen
Gustav, Møbelkompagniet 🌟
God service.
September 2, 2020
Unprompted review
Reply from MØBELKOMPAGNIET Danmark
God service er det vi kæmper for at give! Tak for anerkendelsen og anmeldelsen, Gitte 🤩
Rigtig god dag!
Med venlig hilsen
Gustav, Møbelkompagniet 🌟
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