We are very happy with the purchase. The sofa is comfortable and the quality is very good. The only criticism, and the reason for giving 4 stars, is that the assembly manual was a bit brief. We had... See more
Company replied
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See what reviewers are saying
At first, I received a sofa which couldn't be assembled because of a manufacturing defect, but I called customer service, and they clearly guided me through their complaint/request system and sent me... See more
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I had a great delivery experience with Robert. He was very kind, professional, and helpful. He made sure my packages were placed safely and followed my instructions carefully. Great service and a... See more
Company replied
The sofa is great. Really comfortable and I love that I could choose my own fabric, I went with corduroy and it looks awesome. The delivery day options were nice, the only downside is that it’s curb... See more
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Company details
- Furniture Store
- Furniture Accessories
- Furniture Accessories Supplier
- Living Room Furniture Store
- Sofa Store
About MØBELKOMPAGNIET Danmark
Written by the company
Hos Møbelkompagniet.dk finder du et stort og lækkert udvalg af møbler.
Vi tilbyder 30 dages prøveperiode og
prisgaranti.
Vi stræber efter 100% tilfredshed – hvilket betyder, at vores stærke kundeserviceteam er klar til at rådgive dig,
så du finder de møbler, du fortjener.
Vores kundeservice sidder klar
Mandag – fredag: 10.00 – 17.00
Lørdag: 10.00 – 15.00.
Kontakt vores kundeservice her.
Besøg et af vores showrooms, som ligger rundt omkring i hele Danmark. Her finder du kvalitetsmøbler, spændende nyheder og vores bestsellers udstillet. Du kan frit gå ind i vores showroom og blive inspireret – helt uden at blive forstyrret.
Får du brug for hjælp, står vores showroom-personale altid klar til at hjælpe og besvare dine spørgsmål. Vores showroom er fyldt med spændende kvalitetsmøbler.
30 dages prøve
Written by the company
- Det kan være svært at vælge det rigtige møbel
- Hos Møbelkompagniet ved vi, at det kan være svært at vælge det rigtige møbel uden at have set det først. Derfor tilbyder vi en 30 dages prøveperiode på alle vores varer – med undtagelse af design-selv varer. Du har altså 30 dages fortrydelsesret gældende fra den dag, du modtager varen. Hvis du har bestilt flere varer i én ordre, men modtager dem enkeltvis, starter fristen fra den dag, hver enkelte vare bliver leveret. Det betyder, at du har mulighed for at returnere din vare, uanset årsagen, så længe nedenstående betingelser er opfyldt. Du betaler blot returfragten. Hos Møbelkompagniet finder du et stort og lækkert udvalg af møbler. Vi ønsker at være med dig hele vejen i dit online køb og tilbyder online support 6 ud af ugens 7 dage.
Prisgaranti
Føler dig tryg ved dit køb
Hos Møbelkompagniet ønsker vi, at du altid føler dig tryg ved dit køb, også når priserne ændrer sig. Derfor tilbyder vi prisgaranti i op til 30 dage efter levering/afhentning af dit køb.
Betingelser for prisgaranti
Prisgarantien gælder i 30 dage fra den dag, du har fået varen leveret eller afhentet, og ikke fra bestillingsdatoen. Det betyder, at selvom du har bestilt en vare i god tid, f.eks. i august med levering et par uger senere, så starter prisgarantien først den dag, varen leveres til dig.
Undtagelser for prisgaranti
Prisgarantien gælder ikke i følgende tilfælde:
Tidsbegrænsede kampagner, fx Black Week, Weekendtilbud eller andre køtilbud
Rabatkoder eller andre personlige/lukkede rabatter
Contact info
Graham Bells Vej 6, Skejby, 8200, Aarhus N, Denmark
- 78724444
- kundeservice@moebelkompagniet.dk
- moebelkompagniet.dk
4.3
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Super service :-)
May 17, 2021
Reply from MØBELKOMPAGNIET Danmark
Hejsa Anja,
Tusind tak for de fem stjerner ⭐️⭐️⭐️⭐️⭐️
Det helt vildt dejligt at du har modtaget god service - mere kan man ikke forlange 😉
Sig endelig til hvis vi kan hjælpe en anden gang - rigtig god aften 💛
Julie, Møbelkompagniet ✨
What a horrible experience
The 23rd of November 2020 I bought an item that said it would arrive in week 4 or 5. After not hearing anything past that date, I contacted customer service and they just said that I would be informed when the item would arrive next week... I didn't hear from anyone the week after so I contacted them again, and after a few weeks they ended up sending me a similar item with the wrong size! I had to contact them once again to deal with the returning and ask what was going on with the item that I paid more than 3 months ago.
The wrong item got picked up pretty quick but the answer to the one that I bought was: "we'll let you know when you'll receive your item". They just kept putting it off over and over again.
My boyfriend called customer service, and a girl said she would order my item (like it wasn't ordered?) and I would receive an email soon. I waited another two weeks but didn't hear anything, so my boyfriend called customer service AGAIN just to be told that no one was dealing with my case...and the guy had to make a new order for my item. He also said he would do something to compensate all of the trouble but HE LIED. What a total joke of a company. Absolutely not recommending Møbel Kompagniet to anyone.
May 17, 2021
Reply from MØBELKOMPAGNIET Danmark
Hi Merce
Thank you for your feedback!
I apologize for the experience you've had with us. I've looked into your case and I can see the reason there wasn't created a new order the first time was do to a system error and unfortunately we didn't notice before you called again and one of my co-workers created the order anew.
My co-worker has tried to contact you yesterday to follow up on the compensation part as I can see that you haven't received anything yet, because if we promise something we will deliver. We definitely don't want you to think we are lying since that doesn't do any good for any parts.
I hope you'll return to my co-worker, so that we can give you what we promised.
I also hope you like the furniture, now that you've received the correct one.
If there is anything else we need to uncover, please don't hesitate.
Have a nice day!
Gustav, Moebelkompagniet.dk 💫
Reply from MØBELKOMPAGNIET Danmark
Hej Karsten
Tusinde tak for din anmeldelse 🤩
Godt at vide, at du havde en god oplevelse 😉
Sig endelig til en anden gang - rigtig god dag ⭐️
Jasmin, Møbelkompagniet ✨
God service!
April 30, 2021
Reply from MØBELKOMPAGNIET Danmark
Hej Niels-Peter.
Tusinde tak for din anmeldelse 🤩
Hvor er det skønt at høre du har modtaget god service, det giver ro i maven 😉
Sig endelig til en anden gang - rigtig god aften ⭐️
Julie, Møbelkompagniet ✨
The hole of one of the screws was made…
The hole of one of the screws was made it wrong.. so I need make a new hole for fix it..
April 15, 2021
Reply from MØBELKOMPAGNIET Danmark
Hi,
Thanks for review 😊
Im sad to hear that the screws were made wrong, but im glad that to hear that you could make a new hole for it. 👌
I have sent you an email to hear if we can do something for you that would make your experience with us 5 starts worth it - So i hope to hear from you⭐
Anne, Møbelkompagniet ✨
Super handle
April 15, 2021
Reply from MØBELKOMPAGNIET Danmark
Hejsa Ditte,
Mange tak for de fem stjerner 💛
Det bare skønt det har været i orden hele vejen - Fantastisk 🤩🤩 Sig endelig til hvis vi kan hjælpe med andet en gang i fremtiden 🌸
Rigtig god søndag!
Julie, Møbelkompagniet ✨
God kvalitet og hurtig levering
April 5, 2021
Reply from MØBELKOMPAGNIET Danmark
Hejsa Mads,
Mange tak for de fem ⭐️⭐️⭐️⭐️⭐️
Fantastisk kvaliteten og leveringen var lige som det skulle være! 😁 Husk ikke at glemme og tage fat i os hvis vi kan hjælpe i fremtiden 🤩
Rigtig god weekend 🌸
Julie, Møbelkompagniet ✨
Money from returned item not yet received after 1 month
Sent back an order but have yet to receive the money more than 1 month later.
Bought a couch back in February and included some pillows that in the end did not need. We got the return labels rather quickly, but here, 1 month later, we have yet to receive the money back for the pillows. No information or update has been given either. Simply not okay for a eCom in 2021.
March 28, 2021
Unprompted review
Reply from MØBELKOMPAGNIET Danmark
Hi Jack
Thanks for your feedback.
I can see that the return hasn't been registered correct in our end, so I've created a manuel refund on the pillows. We are terrible sorry for the mistake!
We hope that you are happy with your couch - please let us know if we can help with anything else in the future.
Have a nice day
Gustav, Møbelkompagniet.dk 🚀
Furniture is as expected but terrible service
The furniture is OK but I paid for the delivery with the help of a person (399,20 kr) and the furniture was left on the street by the driver. He said that he was not informed of that and left. I call to the number provided for Customer Service and no one answered.
March 22, 2021
Reply from MØBELKOMPAGNIET Danmark
Hi Sylvia
Thanks for you feedback!
I'm sorry to hear that the driver didn't help you carry the packages in. I can see that my co-worker already refunded the price you paid for the help. We will look into this with our delivery service as it seems something might have been wrong with the system.
From what I can see, you called us on our phone number outside of our opening hours, which is why none answered.
We're here from 10.00 AM to 08.00 PM monday till friday.
Even though the delivery experience wasn't good, I hope that you're are happy with your furniture!
Please let us know if we can help with anything else.
Have a nice day.
Kind regards
Gustav, Møbelkompagniet.dk 🚀
Super customer service.
March 11, 2021
Reply from MØBELKOMPAGNIET Danmark
Hi,
Thanks for the 5 stars - We really appreciate that⭐⭐⭐⭐⭐
We are glad to hear that you where meet by a super customer service🤩
Anne, Møbelkompagniet✨✨
Ordered a coffe table and dis come from…
Ordered a coffe table and dis come from the warrehouse damaged on the inside(was dropped hard).
Customer service was great and they did send a new one witch was fine.
I do recomand them but you need to check your order even if the driver is in a hurry.
March 9, 2021
Reply from MØBELKOMPAGNIET Danmark
Hello Robert.
Thank you for your great review⭐️⭐️⭐️⭐️⭐️
Sad about the table!
Nice to hear that customer service helped you nice and quickly😍
Should you have any question, you can always contact us!
Jasmin, Møbelkompagniet🌸
Super service.
March 6, 2021
Reply from MØBELKOMPAGNIET Danmark
Hejsa,
Tusind tak for din anmeldelse og tak for de 5 stjerner ⭐⭐⭐⭐⭐
Vi er rigtig glade for at høre at du har modtaget en super service - Det er jo bare helt perfekt🤩
Tag endelig fat i vores kundeservice hvis vi kan hjælpe i fremtiden 🚀
Anne, Møbelkompagniet ✨✨
Fantastisk fra start til slut ⭐⭐⭐⭐⭐
March 1, 2021
Reply from MØBELKOMPAGNIET Danmark
Hejsa,
Tusind tak for din anmeldelse og tak for de 5 stjerner ⭐⭐⭐⭐⭐
Vi er rigtig glade for at høre at du har haft en fantastisk oplevelse fra start til slut - det er jo bare perfekt🤩
Tag endelig fat i vores kundeservice hvis vi kan hjælpe i fremtiden 🚀
Anne, Møbelkompagniet ✨✨
Reply from MØBELKOMPAGNIET Danmark
Hi,
Thank you so much for your review and thanks for the 5 stars⭐⭐⭐⭐⭐
We're really glad to hear that you got a very fast and easy delivery - Thats fantastic to hear🤩
Anne, Møbelkompagniet✨
God service 😃
February 24, 2021
Reply from MØBELKOMPAGNIET Danmark
Hej Anette.
Mange tak for din fine anmeldelse⭐️⭐️⭐️⭐️⭐️
Tak for de søde ord om vores service, det sætter vi pris på🥰
Vi håber du bliver glad for de nye tilføjelser til hjemmet langt ud i fremtiden!
Skulle vi kunne hjælpe med andet, slår du bare på tråden.
Jasmin, Møbelkompagniet🌸
Super hurtig expedition
February 24, 2021
Reply from MØBELKOMPAGNIET Danmark
Hej Jørgen.
Mange tak for din fine anmeldelse⭐️⭐️⭐️⭐️⭐️
Dejligt at varen kom hurtigt frem - sådan skal det være😍
Vi håber du forbliver glad for købet langt ud i fremtiden!
Skulle vi kunne hjælpe med andet, slår du bare på tråden.
Jasmin, Møbelkompagniet🌸
Azalea Coffee Table
I received my Azalea coffee table, very nice piece of furniture but there was a missing part. I am still waiting for the replacement part.
February 18, 2021
Reply from MØBELKOMPAGNIET Danmark
Hej.
Mange tak for din fine anmeldelse⭐️⭐️⭐️⭐️⭐️
Mange tak for de søde ord om vores service, de varmer🥰
Vi håber i bliver glade for jeres nye tilføjelser til hjemmet lang tid endnu!
I slår bare på tråden, skulle vi kunne hjælpe med andet.
Jasmin, Møbelkompagniet🌸
good service
February 11, 2021
Reply from MØBELKOMPAGNIET Danmark
Hello Robert.
Thank you for your great review⭐️⭐️⭐️⭐️⭐️
Thank you for the nice words on our service, much appreciated😍
Should you have any questions, you can always contact us.
Jasmin, Møbelkompagniet🌸
Reply from MØBELKOMPAGNIET Danmark
Hej Ghita.
Mange tak for din fine anmeldelse⭐️⭐️⭐️⭐️
Mange tak for de søde ord om vores service🥰
Øv med leveringstiden, håber dog du følte dig godt informeret om dette🧐
Vi håber i bliver glade for jeres nye tilføjelser til hjemmet lang tid endnu!
I slår bare på tråden, skulle vi kunne hjælpe med andet.
Jasmin, Møbelkompagniet🌸
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