Mollie Reviews 11,883

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 1 out of 5 stars

My Mollie account was blocked because they deemed my business model a risk, fair enough, that’s their right. However, my payout has been withheld despite no wrongdoing on my part. Mollie emailed me sa... See more

Rated 5 out of 5 stars

Hi just wanted to give a five star rating to the Mollie support team. Erik amazing. He was able to answer my questions and he was honest and he tried his very best in assisting me and most importantly... See more

Company replied

Rated 5 out of 5 stars

If our idea moves forward with Mollie, it’s thanks to Pedro. He provided great support throughout our Mollie onboarding, taking the time to clearly explain the pricing structure and answer all the que... See more

Company replied

Rated 5 out of 5 stars

I recently reached out to Mollie for the first time with several questions regarding a project I'm working on. Erik from the support team responded promptly and provided an incredibly detailed and wel... See more

Company replied

Company details

  1. Payment Service

Written by the company

Mollie is a payment service provider with 250,000 customers across Europe and the UK. With our easy-to-use API, Mollie facilitates companies of all sizes to grow by offering leading and localised payment methods. It’s all part of our mission to simplify payments to help your business thrive. If you have a Mollie account, you can contact us via our dedicated merchant portal or consult our Help Centre. Please note that, as a payment service provider, we are solely responsible for processing payments. If you are a consumer and have questions about a payment, please contact the merchant directly.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12K reviews

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Rated 5 out of 5 stars

Sofia and Dio - great and professionel customerservice

Sofia and Dio helped me setup our account, which made the process quick and easy for me - so thanks to you guys:)

April 20, 2026
Mollie logo

Reply from Mollie

Good afternoon Brian,

Thank you for your message! We’re glad to hear that Sofia and Dio made the setup quick and easy for you. We’ll be sure to pass along your thanks to them.

Wishing you a pleasant afternoon,
Marie

Rated 5 out of 5 stars

Mollie is a very straightforward and…

Mollie is a very straightforward and quick service and payment solution with high fixability.
Thanks

April 17, 2026
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Reply from Mollie

Good afternoon, 

Thank you for your message. We’re glad to hear you find Mollie fast and flexible!

Wishing you a pleasant afternoon, 
Marie

Rated 5 out of 5 stars

Easy to work with

Easy to work with. Reliable app

April 16, 2026
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Reply from Mollie

Good morning Astrid,

Thank you for your message. We’re glad to hear you find Mollie easy to work with and reliable.

Wishing you a pleasant week,
Marie

Rated 1 out of 5 stars

Holding 10K of a business I invested…

Holding 10K of a business I invested into because they are “high risk”. We have shown all business documents, passports, etc. Do not go with this business. They are holding the 10K and getting interest on the money I invested into the company

March 23, 2026
Unprompted review
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Reply from Mollie

Good morning Rafael,

Thank you for sharing your feedback.

We would like to dive deeper into this for you. We have requested your contact details via Trustpilot and will reach out to you personally to discuss your account as soon as we receive them.

Kind regards,
Jim

Rated 5 out of 5 stars

Good

Good. Thanks

April 16, 2026
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Reply from Mollie

Good morning,

Thank you for your message! Glad to hear everything went well.

Wishing you a pleasant week,
Marie

Rated 5 out of 5 stars

Best payment provider you can imagine

Best payment provider you can imagine! Offers **all** payment methods you need and furthermore it is from EU!

April 17, 2026
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Reply from Mollie

Good morning, 

Thank you for your message. We’re glad to hear that our range of payment methods meets your needs and that you value working with a European provider.

We truly appreciate your feedback.

Wishing you a pleasant week,
Marie

Rated 5 out of 5 stars

perfect service

April 17, 2026
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Reply from Mollie

Good morning Marek, 

Thank you for your message! We’re delighted to hear you experienced perfect service.

Wishing you a pleasant week,

Marie

Rated 4 out of 5 stars

bank statement

The tool is quite simple, the only problem is that there is no detailed monthly statement with all the transactions received, with the initial balance and the final balance.

April 17, 2026
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Reply from Mollie

Good morning,

Thank you for your feedback! We are glad to hear that you find our tool simple and easy to use.

Regarding your feedback on the monthly statements: you can actually export detailed balance reports, including all your transactions, directly from your Mollie Dashboard. You can find this under the 'Balance Reports' section. If you need any help setting this up, our support team is more than happy to guide you through it!

Have a great week!

Kind regards,
Jim

Rated 1 out of 5 stars

Associazione a delinquente

Un’associazione a delinquere finalizzata all’appropriazione indebita dei fondi !
Ben strutturata come associazione a delinquere che svolge indisturbata l’attività illecita nel più bieco disprezzo delle normative europee!

 

 Ecco come liquidano dopo aver estorto migliaia di eu

Dear xxxxxxx

Thank you for choosing Mollie as your payment service provider. 

As a financial institution, we strive to deliver excellent payment services to our customers while complying with strict laws and regulations. 

This also means that we must sometimes decide that we can no longer provide our services to a business based on our internal policies. Such cases include: 

If you are active in selling prohibited products and services

If your business activities pose an unacceptable risk for Mollie according to our internal policies;
If you or your business has a negative reputation online; or,
If we receive a significant number of complaints about you or your business.

Based on the information that is available to us, you fall within one of these cases. Unfortunately, we cannot continue providing our services to your business for this reason. 

Therefore, we are terminating your account with immediate notice in accordance with Article 8.8 of the User Agreement, which you accepted when you created your account. The remaining funds in your balance will be subject to a payout assessment on 23/09/2026, and you will be informed of the outcome on that date. Mollie reserves the right to use the balance to cover consumer refunds, fees, or fines related to your processing activities, in accordance with Articles 4.4, 6.1, and 8.2 of the User Agreement.

Following the recent assessment of your account, your merchant account is scheduled to be placed on the MATCH/VMSS listing due to identified non-compliance issues. This decision is final, and will not be reconsidered.

We trust that we have informed you sufficiently. 

If you have any questions about the termination of your Mollie account, please contact our Risk Team via email

April 17, 2026
Unprompted review
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Reply from Mollie

Buon pomeriggio,

La ringraziamo per la sua risposta.

Abbiamo ricevuto le informazioni aggiuntive; tuttavia, non siamo riusciti a recuperare il suo account Mollie utilizzando l’indirizzo email fornito.

Per poter identificare correttamente il suo account e procedere con un’analisi approfondita della segnalazione, le chiediamo gentilmente di fornirci il suo Partner ID Mollie.

Può trovare il Partner ID nell’angolo in alto a sinistra della sua Dashboard Mollie, sotto il nome della sua organizzazione. Il numero inizia con “#”. In alternativa, lo trova anche in fondo alle email automatiche inviate da Mollie.

Non appena riceveremo questo dato, potremo procedere con la revisione della sua richiesta.

Cordiali saluti,
Marie

Rated 5 out of 5 stars

I had a payment question

I had a payment question, and Daisy helped resolve it with clear and fast replies.

April 10, 2026
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Reply from Mollie

Hi Ruben,

Thank you for your great 5-star review! We are happy to hear that you were satisfied with the assistance you received from Daisy.

Best regards,
Tony

Rated 1 out of 5 stars

Client ID 19242844

Today is the payout day. A year ago my account was blocked, support said they would pay out my funds on 16/10/2025, after half a year. On 16/10/2025 they wrote that they were extending the hold for another half a year. The date they set is 16/04/2026. Today I sent them two emails. No response.
I am addressing support: you have been holding my funds for a year. I strongly ask you to release my funds TODAY!
I do not recommend working with this payment system, because there is always a risk of getting blocked and losing access to your funds. They have been holding my money for a year!!! Just imagine that!!! Half a year ago I received confirmation from them that all my funds are with them, but for unknown reasons they would keep holding them for another half a year!!! TODAY IT HAS BEEN EXACTLY ONE YEAR SINCE THE BLOCK!!! GIVE MY MONEY BACK!!!

April 16, 2025
Unprompted review
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Reply from Mollie

Good afternoon,

Thank you for sharing your feedback. We understand this is a frustrating situation for your organisation. We will discuss this internally and get back to you by email shortly with a response.

Kind regards,
Tony

Rated 5 out of 5 stars

Excellent support by Sep

Sep provided an excellent support with all the necessary technical details and knowledge on the application that he is supporting here. Keep a good work !!!

April 16, 2026
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Reply from Mollie

Good morning Aleksander, 

Thank you for your message. We’re glad to hear that Sep provided clear and knowledgeable support. We’ll be sure to pass along your kind words to him.

Wishing you a pleasant day! 
Marie

Rated 5 out of 5 stars

A big thank you to Cyrille for always…

A big thank you to Cyrille for always providing quick responses, excellent service, and consistent support. We truly appreciate the help at all times.
We’ve been very happy with Mollie throughout the 1.5 years of our collaboration.

April 15, 2026
Unprompted review
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Reply from Mollie

Goodmorning,

Bedankt voor je mooie review over onze topper Cyrille! We geven de complimenten aan hem door, hij zal hier erg blij mee zijn!

Met vriendelijke groet,
Tony

Rated 5 out of 5 stars

Customer Success Representative Service

I really appreciate that Mollie is now proactively reaching out to customers to gather feedback and improve their product. During my conversation with Cyrille Cerfontaine, I had the opportunity to share my experiences and suggestions, which were taken seriously right away.

What stood out most is that my feedback immediately highlighted a gap in their implementation, and it was quickly escalated to the development team. It’s great to see such a direct impact and responsiveness.

Having a dedicated contact person makes a big difference, as it allows you to easily share questions and ideas for improvement. I’ve had similar conversations before with PayPal, and it’s great to see Mollie now offering the same level of engagement.

Overall, a very positive and constructive experience that shows Mollie is truly committed to improving their platform.

April 12, 2026
Unprompted review
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Reply from Mollie

Good afternoon Steven, 

Thank you for sharing your experience. We’re glad to hear that your conversation with Cyrille was valuable and that your feedback was taken seriously and acted upon quickly.

It’s great to know that having a dedicated contact makes a difference and supports a more collaborative way of working. We truly appreciate your input.

Wishing you a pleasant afternoon, 
Marie

Rated 5 out of 5 stars

We have worked with Mollie for years…

We have worked with Mollie for years and although we often check out the competition, none atain quite the same level of communications on one side and integrations on the other.

April 14, 2026
Unprompted review
Mollie logo

Reply from Mollie

Good morning, 

Thank you for your message. We truly appreciate your long-term trust and are glad to hear that our communication and integrations continue to meet your expectations.

Wishing you a pleasant day,
Marie

Rated 5 out of 5 stars

Perfect one-stop-shop for all payments for premium fitness brand

Stadium is a premium fitness brand in Brussels and Ghent. We use Mollie as a trusted partner and the one-stop-shop for all our payments: POS payments (debet & credit cards), online payments, SEPA domiciliations, ...
We serve our members and respect their preferred way of payments. Mollie enables us to do this with great customer support, top-of-the-shelf pricing and plenty integration possibilities.
100% would recommend

April 14, 2026
Unprompted review
Mollie logo

Reply from Mollie

Good morning Tim,

Thank you for sharing your experience. We’re glad to hear that Mollie supports your payment needs across channels and helps you serve your members the way you want.


We truly appreciate your trust and recommendation.

Wishing you a pleasant day,
Marie

Rated 5 out of 5 stars

We are very pleased with using mollie…

We are very pleased with using mollie as our webshop payment provider. They also have a great and professional customer service. Highly recommend them!

April 13, 2026
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Reply from Mollie

Good morning,

Thank you for your wonderful 5-star review! We are happy to hear that you are so pleased with Mollie. We look forward to a long and successful partnership!

Best regards,
Tony

Rated 5 out of 5 stars

Even when they're swamped, they respond quickly!

I called support after going through the AI agent. The AI agent had already done a thorough job of checking things, and then the call was transferred to Natalia, who immediately identified the issue, verified it, and resolved my various problems. That’s reassuring, especially for a service as critical as payments.

April 10, 2026
Mollie logo

Reply from Mollie

Good morning Jean-François, 

Thank you for sharing your experience. We’re glad to hear that both the AI agent and Natalia were able to support you effectively and resolve your issue quickly, even during busy times.

It’s great to know this gave you confidence in our service
Wishing you a pleasant week,

Marie

Rated 1 out of 5 stars

Banned my Account before even starting

Banned my Account before even starting
I created an account to sell certified medical supplies, my business has existed for over 5 years. They banned it before I even made a sale or had a website running. Decision is non-reversible. Wow, you're guilty before you even do something.

April 10, 2026
Unprompted review
Mollie logo

Reply from Mollie

Good morning Maria,

Thank you for sharing your feedback. I understand that this is an incredibly frustrating situation for your organization. As a financial service provider, Mollie is required to perform strict checks when new customers wish to use our services. Unfortunately, this means that some clients may not be eligible to use our platform.
While this can happen for various reasons, we do not provide further details or explanations regarding these decisions to prevent any potential misuse of our acceptance policy.

We have requested your contact details via Trustpilot and would like to get in touch to provide what information we are able to share.

Kind regards,
Tony

Rated 1 out of 5 stars

Avoid Mollie

Avoid Mollie. There is no support!
Answering on mails takes 10 days - So 10 days your company can't accept payments or even deposit to your bank account. Chat are only for brainless people telling you nothing except "Just wait we will get back to you".
Almost 900k turnover - Bye Bye Mollie I'm done with this shit!

April 10, 2026
Unprompted review
Mollie logo

Reply from Mollie

Hi Joeri,

Thank you for sharing your feedback. We fully understand the significant impact this situation has on your organization's operations.

As a regulated financial institution, Mollie is strictly required by law and international regulations to perform thorough security and compliance checks. These procedures are mandatory and essential to ensure the safety of the entire payment ecosystem. Because of the complexity and the legal requirements involved, these reviews can sometimes take longer than anticipated.

We will contact the responsible department to have this reviewed further and will provide you with an update via email shortly.

Kind regards,
Tony

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