Mollie Reviews 11,883

I had a very frustrating experience with Mollie that seriously impacted my business.

I joined in November with the expectation that payouts would take around 5 business days, as stated during onboarding. Instead, my first payouts took several weeks, already creating unnecessary pressure on my operations.

Shortly after, a chargeback was filed just a few days after a customer placed an order, before the order process could realistically be completed. Rather than receiving support or a clear explanation, my payouts were delayed even further.

Eventually, more than €5,000–€6,000 of my company’s funds were held in my account. In December, I was informed that my account would be terminated under their internal policies.

The most concerning part is that several months have now passed, and these funds are still being withheld with no clear resolution or timeline and login in to their website is impossible, looks like the money disappear.

I sent an email over a week ago and have been trying multiple times to get in contact, but I am being completely ignored as if I am not even a customer.

As a small business, this situation has had a serious impact. I had to personally cover operational costs to keep things running, which created significant financial strain.

At this point, the lack of transparency, delayed payouts, and complete absence of communication is unacceptable.

I strongly urge other business owners to be cautious before using this platform.

I started my e-commerce of my web site
Mollie is faster than other competitors to login and there is a faster email service to help you.
also their web site is easier and userfriendly.

EDIT: After I wrote this review, they finally decided to held my money for 3 more months, so a total of 6 months! And they have terminated my account. Thanks a lot !

ORIGINAL MESSAGE: I wanted to give a chance to their company.

But without any notice, they held the payments of my clients for 3 months, while my company is a basic compliant agency.

The customer support then proceeded to answer me with copied/pasted answers.

I've been working with Mollie as payment solution for my eCommerce business since 2015. Very satisfied.

Great customer service. Very fast can find to best solution to solve customer problems

We requested an increase to the SEPA mandate’s maximum amount. After submitting the required documents, it took a month for the request to be approved. Fortunately, Erik was our contact person and ensured a swift follow‑up

Erik from Mollie support clearly explained how refund webhooks work and what we needed to change in our integration. The response was helpful and to the point.

Appreciate the support.

I had an issue with my POS and I was helped really quickly after communicating it. Erik was great.

Really nice booth and lovely people. Answered all my questions and gave tips. :)

Thanks!

I’m perfectly satisfied with Mollie’s service, and I recommend them for any kind of payment management.

Erik helped me quickly and professionally

We started using Mollie in June 2025 and have had a great experience so far. Recently went through our contract review with Cyrille, who made the whole process very smooth.

He was easy to liaise with, responded to our queries quickly, and nothing felt like it dragged. During the renewal we were able to finalise some meaningful improvements to our subscription.

We're glad to be heading into year two of our Mollie subscription and look forward to continuing the relationship.

I had a few questions and they were solved very quickly thanks to Sofia!

Erik helped me very good. Because I lost my email he helped me directly to make my account available

At Vitaminstore, delivering a seamless customer experience—whether online at vitaminstore.nl or in one of our 18 brick-and-mortar locations—is our top priority. Transitioning to Mollie as our Payment Service Provider (PSP) has been a transformative step in achieving this vision.
The implementation process was exceptionally smooth and remarkably fast. Moving a complex retail operation is often daunting, but Mollie’s implementation team was proactive and incredibly responsive. They didn't just provide a service; they acted as a dedicated partner, quickly addressing technical requirements and ensuring our POS systems and webshop were integrated without a single hitch.

Beyond their highly competitive rates, the true value of Mollie lies in how they have empowered our omnichannel proposition. By connecting their state-of-the-art PIN terminals directly to our in-store POS systems, we have bridged the gap between digital and physical retail.

This unified approach provides us with invaluable customer journey insights that were previously fragmented. Having a single, consolidated dashboard for all transactions—online and offline—allows our team to understand our customers' behavior better than ever before.

Mollie’s platform is intuitive, reliable, and built for modern commerce. It has not only simplified our financial reconciliation but has also elevated the checkout experience for our customers, regardless of where they choose to shop.

For any retailer looking to scale and unify their payment landscape, we cannot recommend Mollie enough. They are more than a payment processor; they are a vital partner in our mission to provide health and expert advice to every customer, everywhere.

Rubbish- Terrible customer sevice
You money will get stuck - Avoid

The chatbot was very helpful, but didn't had the solution, but with the directly assistance from Sam, Ruud and Cyrille problem solved quickly.

Mollie is a Great payment provider for all kinds of payments with a great customer service

Very competent and fast support!

Quick response, clear questions/answers