While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

1.4

Bad

TrustScore 1.5 out of 5

33 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

MondeHome, buying LED lamps in the Netherlands but having to return them to China

I ordered two LED lamps from MondeHome that were unusable upon delivery because the required remote control was not included. I asked MondeHome if I could return the lamps. In order to get my money back, I would have to return the lamps with track and trace to an address in China. This address was stated on the return form that I only received after I had to ask for it too many times. This return address was not stated on the website. The costs of this return would be approximately equal to the price of the lamps. Because MondeHome nevertheless insists on returning to China, I have contacted Nietbezorgd.nl.

February 13, 2025
Unprompted review
Rated 1 out of 5 stars

Fraud!!

We ordered two table lamps of a certain name and received fake products, of very scarce quality, directly from China. Return policy means sending the products back to China, although on the mondehome.com website there is no indication for that, the only address mentioned on their website is in the Netherlands. I doubt that when sending the items to China we would see our money back.

January 21, 2025
Unprompted review
Show reviews in all languages. (33 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look