Mood Health Reviews 254

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers had a great experience with this company. Customers are really happy with the staff, often describing them as kind, professional, and attentive listeners who provide helpful guidance and tools. Many people also appreciate the user-friendly experience, especially the convenience of virtual sessions from home. However, some customers were dissatisfied with the service, mentioning difficulties in securing appointments or connecting with a suitable therapist. A few other people also felt that the billing process was confusing and noted issues with customer service, including slow responses or conflicting information.

What people talk about most

Staff

People report positive experiences with staff. Many customers express appreciation for their therapists,... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise their therapists, describing them as... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Some customers appreciate the thoughtful and... See more

User experience

Customers consistently note positive experiences with user experience. Many appreciate the ease and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

At first I thought the hour would feel long and awkward but my therapist has made me feel comfortable opening up. I like how she goes based on what I may need that week or continue on from last sessio... See more

Company replied

Rated 4 out of 5 stars

I can’t afford to go to therapy anymore. I can’t get the help I need. My therapist is a great, but there’s too many sessions needed and the price is too high for every session for me to continue doin... See more

Company replied


Company details

  1. Psychiatrist

Information provided by various external sources

Telepsychiatry Made Easy and Affordable. Prescriptions and Medication Management for Depression and Anxiety. Only $50 per month.


Contact info

3.9

Great

TrustScore 4 out of 5

254 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

I get the paperwork at the start of my…

I get the paperwork at the start of my session and my therapist gives me an ultimate that if the paperwork is not filled out with in the 1st 10 minutes of the session I will have to reschedule. IT needs to fix some bugs in the paperwork. It takes 4 tries to input your birthday. The check marks on the signing pop out and there is like 7 pages to sign. Talk about over kill. I do not like this process its very unprofessional. I don't know if I want to continue using the service. I need to think it over.

April 8, 2026
Unprompted review
Mood Health logo

Reply from Mood Health

Hi Charles, we're sorry to hear you had a negative experience setting up your account and appreciate you passing along that feedback. We'd love the opportunity to try again! Please feel free to reach out to us at hello@moodhealth.com and we'd be happy to help get you back on the books and turn your experience around.

Rated 5 out of 5 stars

Mimi is the best!!!

What makes the experience of going to therapy after having my baby was the chemistry I have with my therapist, she allows me to be who I need to be in those moments of vulnerability, express every thought that I may have in that same breath. I have a lot to work on but so far, so good.

March 2, 2026
Unprompted review
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Reply from Mood Health

Thank you for sharing - we love that you are finding the support you need!

Rated 5 out of 5 stars

Love my therapist and the calls have…

Love my therapist and the calls have had no issues since they use zoom it’s really easy and reliable. The billing is a bit confusing and the dashboard doesn’t really offer many more resources but the cost with my insurance is pretty cheap so it’s not a huge issue for me to pay the subscription fee.

February 10, 2026
Unprompted review
Mood Health logo

Reply from Mood Health

We are so glad to hear you love your therapist! We also appreciate your feedback regarding the dashboard and we are working to make it better for you!

Rated 5 out of 5 stars

Amazing therapist

Ben, my therapist is amazing! He listened to all my story and gave me very practical and peaceful advice!

February 11, 2026
Unprompted review
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Reply from Mood Health

We're so glad you and Ben have hit it off and that you're receiving incredible advice!

Rated 4 out of 5 stars

I can’t afford to go to therapy…

I can’t afford to go to therapy anymore. I can’t get the help I need. My therapist is a great, but there’s too many sessions needed and the price is too high for every session for me to continue doing regular sessions with my therapist.

February 4, 2026
Unprompted review
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Reply from Mood Health

We'd love to see if there is anything we can do to support. Please reach out to us directly at hello@moodhealth.com so we can review your account and provide options. Thanks!

Rated 5 out of 5 stars

Compassion Therapist

My therapist, Shayla Dabney is wonderful. She’s an awesome listener and has helped me tremendously. It’s hard to find a good therapist where it’s a good fit between the therapist and the client. I’m thankful to have a good relationship with my therapist. I appreciate Shayla’s expertise and kindness.

January 23, 2026
Unprompted review
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Reply from Mood Health

We love hearing that you and Shayla have created a strong connection and that you're getting the support you deserve! Thanks for sharing!

Rated 5 out of 5 stars

Thank you mood health

For the last couple months, I've learned how to not react to so many negative things. My therapist is helping me so much and I'm grateful for my sessions. It's my 1st time in therapy and I'm excited to see myself grow.

January 21, 2026
Unprompted review
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Reply from Mood Health

We are so happy to hear that therapy has been helping! Thanks for sharing your feedback!

Rated 5 out of 5 stars

Samantha

Samantha, was great help.

November 24, 2025
Unprompted review
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Reply from Mood Health

Thanks for sharing your feedback - we greatly appreciate it!

Rated 1 out of 5 stars

It cost me $200 to talk to a guy about…

It cost me $200 to talk to a guy about finding a "therapist". Turns out all they have are social workers. I want a doctor or a therapist... do better. Don't use this service, go find an actual doctor on your own

December 31, 2025
Unprompted review
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Reply from Mood Health

We're so sorry that your initial evaluation did not meet your expectations. We do have incredible therapists available if you'd like to move forward with talk therapy. Please reach out to us at hello@moodhealth.com and we'd be happy to get you scheduled.

Rated 5 out of 5 stars

My Therapist is what made the expirence…

My Therapist is what made the expirence excellent. She was was extremely helpful in the tools given to me. Yuriana Carpio is the reason I give 5 stars!

December 4, 2025
Unprompted review
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Reply from Mood Health

We're so happy to hear that Yuriana was able to make such an incredible impact. Thanks for sharing!

Rated 5 out of 5 stars

I was skeptical but open to try Mood on…

I was skeptical but open to try Mood on the recommendation of my MD. These are challenging days. My provider has listened, been very thoughtful and insightful, caring and helpful in clarifying some personal and relationship dynamics that make other's actions less about motive and intent, and more about their own baggage. We all have baggage. I recommend. Convenient, personal, professional and effective. Thanks, Mood.

December 16, 2025
Unprompted review
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Reply from Mood Health

Thanks so much for your feedback!

Rated 3 out of 5 stars

I was questioning how helpful

I was questioning how helpful the first two sessions were when the provider did not arrive for the third session. Now I've been changed to someone else. I will give it one more try.

December 16, 2025
Unprompted review
Mood Health logo

Reply from Mood Health

Thank you so much for sharing your feedback. We apologize for your experience. We appreciate you giving us another try, and are here if you need anything at all.

Rated 5 out of 5 stars

Great therapist

Great therapist who takes compassion on my situation, but challenges me when needed and of course gives useful insight.

December 5, 2025
Unprompted review
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Reply from Mood Health

Thanks for sharing - we love to hear that your therapist is supporting you in the best way possible!

Rated 5 out of 5 stars

I was referred to Mood Health (MH) by…Hoag Medical Group

I was referred to Mood Health (MH) by my primary care provider. MH reached out to me quickly . The staff was/is very kind and answered my questions concerning insurance and appointments. The counselor was/is attentive, thorough and put me at ease instilling a confidence I did not have with my previous mental health provider.

November 4, 2025
Unprompted review
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Reply from Mood Health

We are so happy to hear this! Thank you for sharing!

Rated 5 out of 5 stars

I injoy my session with my therapy she…

I injoy my session with my therapy she really help me lot she real help when down and after the session I feel lot better

December 3, 2025
Unprompted review
Mood Health logo

Reply from Mood Health

We love to know you're feeling better after your sessions - thanks for sharing!

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