Banner for MoonBrew

MoonBrew Reviews 1,953

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 510 reviews, reviewers had a great experience with this company. Many customers praise the products for their good quality and effectiveness in promoting better sleep and relaxation, often without the common side effects of other sleep aids. People appreciate the variety of flavors, finding them delicious and enjoyable as part of their nightly routine. The products are often described as helping users fall asleep faster, stay asleep longer, and wake up feeling refreshed. However, some customers also noted significant issues with customer service, reporting difficulties in connecting with support, slow responses, and a lack of communication regarding order delays. A few other people also felt that the products were too sweet or that the packaging was wasteful, and some experienced problems with orders not being received or shipped in a timely manner.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers finding it affordable and effective for... See more

Quality

People report positive experiences with product quality, with many reviewers finding the sleep gummies and... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing significant... See more

Order

Reviewers mention ambiguous feedback about order, with many customers expressing significant frustration and... See more

User experience

Customers had ambiguous experiences with the user experience, with some reporting positive outcomes such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Moonbrew customer service and overall products are of good quality. I've been a longtime user of their hot chocolate for sleep and find that the benefits are level with the cost. I will say I'm disapp... See more

Rated 4 out of 5 stars

These gummies are great! They are almost addicting...lol! My major 2 reasons for not giving a 5-star review is that the gummies package doesn't come with enough product to last a full month before... See more

Rated 4 out of 5 stars

Good products, but I didn't really need the subscription. I didn't use the cocoa every single night, so I have a lot more than I need, even after postponing deliveries. Good taste. The gummies are waa... See more

Rated 4 out of 5 stars

The product itself is wonderful. Very tasty and my sleep has never been better. Dealing with the company however has not been easy or delightful. Customer Service is very difficult to connect with.... See more


Company details

  1. Vitamin and Supplements Store

Written by the company

Sleep is now a ritual you’ll crave. In a perfect world, falling asleep would be as easy as finishing dessert - and MoonBrew is getting us pretty close. They've turned sleep support into something you’ll actually look forward to with soothing products powered by natural botanicals and adaptogens. With clinically backed ingredients like L-theanine, magnesium, and reishi mushrooms, MoonBrew supports deeper, more restorative sleep - without grogginess. It’s a delicious upgrade to your nightly wind-down, replacing pills and powders with something simple, effective, and genuinely enjoyable.

Our Promise to You

Written by the company

Mission Driven, Science Backed
Growing up, we watched our parents struggle with their sleep. We believed we could do better for them, and develop a more effective, natural aid for sleeplessness. Our goal has always been to share a sleep aid we’re proud of. We’re obsessive over safety standards, and it’s gotta be delicious. MoonBrew is our way of giving back to our parents. After seeing it change their lives, and hearing from thousands of people who have been helped by MoonBrew, we are honored to share it with you. Thank you for joining us on this journey.

60-day risk-free returns

Our guarantee to you

We want you to be happy with our products. We offer all customers a 60-day return policy (see details at moonbrew.co/policies/refund-policy)

Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Moonbrew works

Moonbrew works. I have insomnia. Bought the Chocolate Coconut to try. I sipped before bed. It was like having a warm hot chocolate before bed. It tastes great. Within minutes I was fast asleep. No tossing or turning. 8 solid hours.

Highly recommend

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Changing your subscription is pretty easy, and so far I've liked all the flavors I've tried. Even my husband likes it now and wants his own "night-night-drink" :)

February 1, 2026
Unprompted review
Rated 2 out of 5 stars

Gave me seriously weird dreams

Gave me seriously weird dreams! I think it put me to sleep but made me super super groggy! Not worth it

December 17, 2025
Unprompted review
MoonBrew logo

Reply from MoonBrew

Hi Suman, we’re sorry to hear about your experience and understand how frustrating that groggy feeling can be. Everyone’s body responds differently, and we truly appreciate you giving MoonBrew a try.Please email us at hi@moonbrew.co and our team would be happy to assist you further.

Rated 1 out of 5 stars

My liver enzymes (ALT and AST)…

My liver enzymes (ALT and AST) skyrocketed after taking Moonbrew. My doctor recommended that I immediately stop taking the supplement. I have 3 unused packages that I need to return.

January 9, 2026
Unprompted review
MoonBrew logo

Reply from MoonBrew

Hi Diane, we're really sorry to hear about this, and we appreciate you letting us know. Your health comes first, and we’re glad you followed your doctor’s advice and stopped taking the supplement. Please email us at hi@moonbrew.co
so our team can assist you further.

Rated 4 out of 5 stars

The flavors are pretty good and they…

The flavors are pretty good and they definitely help improve sleep quality. I wish they had more cane sugar or honey options, though. I hate the taste of monk fruit and stevia so I end up adding honey to those to help cover it.

January 30, 2026
Unprompted review
Rated 2 out of 5 stars

I would like to RECEIVE the orders for…

I would like to RECEIVE the orders for which I have PAID. Only got 2 of the 5 orders
1/7/26 $38.40 320260080225618060
12/30/25 $30.72 3202536 5000 7582074
10/14/25 $39.60 3202528 7073 5942700
10/14/25 $39.60 3202528 7073 5942709
12/9/25 $38.40 1207473 (I did receive this one)

4

October 14, 2025
Unprompted review
MoonBrew logo

Reply from MoonBrew

Hi Sherry, we're really sorry to hear about this. I completely understand how frustrating it is to have missing orders, especially after you’ve already paid. We definitely want to help get this resolved. Please email us at hi@moonbrew.co
with your order details so we can look into what happened and make this right for you.

Rated 5 out of 5 stars

sleepy girl!

thanks to Moonbrew, I am sleeping through the night without waking up to night sweats or having to go pee. The flavors are fantastic and I love that you gave me a frother to use.

January 26, 2026
Unprompted review
Rated 4 out of 5 stars

The gummies…. !!

I switched from the hot cocoa over to the Gummies, and wow. I have not experienced such deep and restorative sleep for literally years. That being said, I still wish the price was a little lower.

January 23, 2026
Unprompted review
Rated 1 out of 5 stars

I don’t like the pumpkin flavor

I don’t like the pumpkin flavor, it’s just bland. I have cancelled my subscription over a month ago! This is not for me.

December 10, 2025
Unprompted review
MoonBrew logo

Reply from MoonBrew

Hi Kim, we’re really sorry to hear that the pumpkin flavor wasn’t for you. Totally understand, thank you for giving it a try. Please email us at hi@moonbrew.co so we can look into this and make things right for you.

Rated 4 out of 5 stars

Great Products and Customer Service, Slightly Questionable Re-Branding Practices

Moonbrew customer service and overall products are of good quality. I've been a longtime user of their hot chocolate for sleep and find that the benefits are level with the cost. I will say I'm disappointed that they switched from bags to tubs with 5 less servings for the same price. I find the tubs a bit wasteful and have been able to continue to receive bags, but I still have my thoughts on the swap, thus deducting a star.

January 22, 2026
Unprompted review
Rated 3 out of 5 stars

Good Product, Questionable Business Practices

I had a lot of success with the vitamin gummies for improving the quality of my sleep.
My first complaint is that a package only contains 25 servings, yet it’s meant to be a monthly subscription. If you’re using this daily to improve your sleep, that doesn’t make sense.
My second complaint is that they use UniUni for shipping which is a garbage shipping company. My first order never made it past the “we received your package” status and my second order has not changed status for 3 business days. To give the company credit, they did resolve the issue with my first package quickly by sending a new one via USPS.
My third complaint is they seem to be funneling even neutral potential reviews to their customer service department rather than submitting them on the product page. I wanted to give a positive review of the vitamin gummies but overall gave 7 or 8 for likelihood of recommending the product because it has a sweetener I don’t like. It didn’t let me even write a review and instead told me it would send my note to the customer service department.
For these reasons, even though the product seems to work, I think I’ll find an alternative.

January 13, 2026
Unprompted review
MoonBrew logo

Reply from MoonBrew

Hi Desirae, We’re very sorry for the repeated issues and frustration with your orders. We appreciate your loyalty to our product and want to make this right. Please email us at hi@moonbrew.co so we can address these concerns directly and ensure a smoother experience moving forward.

Rated 5 out of 5 stars

Changed my sleep

Bring menopausal, continuous sleep had been an issue for a while. I called it "getting 3 naps a night". Ordered it 4 months ago and within 2 or 3 nights of drinking Moonbrew, I was sleeping 6 to 7 hours straight. I've recommended it to several of my friends and the ones who've tried it love it as much as I do.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Having dreams for the first time since 5 years ago when I was pregnant

I ordered a couple bags last year and just really enjoyed the flavor. I noticed that I was falling asleep easier. I just recently got on the subscription and I noticed the packaging changed and it definitely tasted different. Must be the monk fruit. I like that it has less calories in it but it tasted more like fake sugar.
However, I also noticed .... I am having dreams!!! I haven't had dreams since I was pregnant almost 5 years ago! I'm definitely sleeping deeper and harder than I have in years. So despite not loving the new sweeter taste, I am LOVING the better sleep!

January 19, 2026
Unprompted review
Rated 1 out of 5 stars

I still don't like Moonbrew but when they read the review they were quick to take care of the situation, I hope at some point the will have a product I will like. Thank you Moonbrew

This stuff is horrible. I could not drink it and stopped my subscription and now they have sent me another pack. This is not right. I want my subscription canceled. I think it's a scam.

January 18, 2026
Unprompted review
MoonBrew logo

Reply from MoonBrew

Hey Sarah, Sorry to hear about your experience with MoonBrew. We deeply value the chance to turn this experience around for you. Please write to us at hi@moonbrew.co and we'll take care of your request.

Rated 5 out of 5 stars

I had such bad time sleeping before I…started.

I had such bad time sleeping before I started Moonbrew. Love the flavors, other than strawberry. No my favorite. Is there anyway you could create travel ones? It is sometimes hard for me to take the canister on trips.

October 29, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look