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Muziker Reviews 3,874

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 535 reviews, reviewers had a great experience with this company. Many customers are pleased with the fast and reliable delivery service, often noting that their orders arrive quickly and in good condition. People frequently find the prices competitive and reasonable, with some items being cheaper than at other stores, offering good value for money. The product selection is also appreciated, with a wide variety of goods available. However, some reviewers were not happy with the product quality, mentioning issues like broken items upon arrival or products not matching descriptions. There were also occasional complaints about slow shipping and inadequate packaging, with some packages arriving damaged or poorly secured.

What people talk about most

Product

People report ambiguous experiences with product quality and delivery, with many expressing satisfaction with... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting fast and efficient shipping,... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising products as... See more

Price

Clients share positive opinions on price, with many reviewers finding products at good or reasonable prices,... See more

Order

Customers had ambiguous experiences with order, with many reporting positive interactions such as easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really good selection. Shipping took a while, but ok unless you're in a hurry. Shipping was a bit pricy. Find others who want to order stuff as well, so you can consolidate. Prices for the actual prod... See more

Company replied

Rated 4 out of 5 stars

The delivery is very fast but some prices are ridiculously high, like on other websites a vinyl record is max 40€, but on muziker its 70€ and sometimes it keeps rising. Otherwise its a good website.

Company replied

Rated 4 out of 5 stars

The product was what I expected. The product was packaged in weak material and the package was almost completely open. Good thing the ordered item remained inside though.

Company replied

Rated 4 out of 5 stars

The price was great and product was quality as described. Shipping was not great - Muziker sent it out several days later than promised, causing me to receive the order a week later than planned.

Company replied


Company details

  1. Musical Instrument Store
  2. DJ Supply Store
  3. Electronics Store
  4. Recording Studio
  5. Sheet Music Store
  6. Home Audio Store

Written by the company

A reliable European e-shop with over 25 years of history and showrooms in the Czech Republic and Slovakia, specializing in musical instruments, LPs, audio equipment, DJ equipment, and music accessories. A socially responsible company with respect for the planet and the goal of constantly improving its services.

Experience music in all its facets

Written by the company

Guitars, drums, keyboards, studio and audio equipment, LPs & merch
Muziker supplies top-quality equipment for musicians, producers, DJs, vinyl fans, and audio-video freaks.

Shop with confidence at Muziker

Easy returns, own service center and professional support

Easy returns, own service center and professional support
Enjoy hassle-free returns, dedicated in-house servicing, and professional customer support.

Contact info

Promotion box for Muziker

Muziker is a major e-commerce player

We deliver instruments and music accessories to 35 European countries

4.2

Great

TrustScore 4 out of 5

4K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Wonderful online shop

Clear updates on the status of my order, friendly customer service, good selection of goods (with a detailed description).

January 19, 2026
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Reply from Muziker

Hello, It's great to read about your positive experience with our store! Thanks for your review :) Kind regards, Caterina Ferraresi - Muziker

Rated 1 out of 5 stars

not a good choice at all

not a good choice at all they don’t behave as a professionals, always always shipment delayed from the date they tell you ! prices little above average, return policy sucks if you receive nonfunctional or damaged product you pay for the return shipping, very slow communication
stay away …there are many other better choice in Europe two of them in Germany
Edit: I ended up with a faulty product in my hand and don't know what to do ! you should better answer emails I sent you before answer me here !

February 5, 2026
Unprompted review
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Reply from Muziker

Hello, Ghayath, we are sorry that your product arrived damaged. In this case, you need not to pay the return shipping - but just need to present a claim inspite of a return form. As to the shipment delay, we would like to correct your information - your order arrived one day before the promised date. We do not register other orders from you. Kind regards, Caterina Ferraresi - Muziker

Rated 1 out of 5 stars

Scam transport

I am very disappointed with my experience with Muziker.bg.

I ordered a piano and a piano chair, and I was told the delivery would arrive on time. Instead, the piano was delayed by more than seven days without proper communication.

Even worse, although I paid for transportation, the couriers did not deliver the piano to my address. They left it in a nearby city about 20 km away and told us to pick it up ourselves. Transporting a piano is not simple — I now have to arrange a large vehicle and find people to help carry it.

Paying for delivery and then having to collect such a heavy item yourself is unacceptable. This has been a very frustrating experience, and I cannot recommend this shop.

February 5, 2026
Unprompted review
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Reply from Muziker

Hello, Maja, Please, accept our sincere apology for the difficulties. Unfortunately, Bulgarian market offers really a little possibility to find a good courrier, it seems to be more a problem on a local level. Still, we'll gladly make up for the difficulties, please, contact or customer support by e-mail at: bulgaria@muziker.com Kind regards, Caterina Ferraresi - Muziker

Rated 5 out of 5 stars

Completely satisfied

Everything was smooth and fast. Great assorment at good prices. I will be a customer for life

January 14, 2026
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Reply from Muziker

Hello, Ernesto, Thank you for this perfect feedback and we're happy that you've found time to recommend our online store to others :) Kind regards, Caterina Ferraresi - Muziker

Rated 5 out of 5 stars

Super fast and efficient service and…

Super fast and efficient service and delivery. Order packed and shipped the next day. Good communication.

January 13, 2026
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Reply from Muziker

Hello, Thanks for your feedback. We're happy for positive rating that you gave us and we're looking forward to your next visit :) Kind regards, Caterina Ferraresi - Muziker

Rated 3 out of 5 stars

Overall bad experience

I want to start with the things I liked most. I personally was amazed to see that some of the mainstream products are cheapest at muziker (europe) and at the moment of this review, they are the ones with the most instrument cables available. I like the variety, overall choices and website UI. That’s where the positive observations stop. I ordered a cable that i liked a lot from Ernie Ball. I wrote all my information including my email, and they said that my order will be delivered 4 days later. I waited patiently and got my money back instead of the product. No informative email, just the money back from them. (They suddenly were out of stock on that product) And so i ordered another cable but this time, a white one. When the cable came, I was surprised to see a square box that didnt fit the look of a cable. I opened it and inside my cable was bent at an awkward angle. For now it works, but the overall experience was bad. No emails, just the arrival of the last one. I could recommend this website only if you are looking for good deals that dont mind being shipped with carelessness.

February 3, 2026
Unprompted review
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Reply from Muziker

Dear Ed, We're sorry for the inconvenience with your order. At the same time, we want to thank you for letting us know about the possible difficulties. We'll do our best so that this won't happen ever again and we can improve our service. Kind regards, Caterina Ferraresi - Muziker

Rated 5 out of 5 stars

Nice buy!

Great pricing, perfect product, quick delivery.

January 13, 2026
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Reply from Muziker

Hello, Thank you for your nice feedback and we're looking forward to your next visit. Kind regards, Caterina Ferraresi - Muziker

Rated 4 out of 5 stars

Really good selection

Really good selection. Shipping took a while, but ok unless you're in a hurry. Shipping was a bit pricy. Find others who want to order stuff as well, so you can consolidate. Prices for the actual products were competitive.

January 13, 2026
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Reply from Muziker

Hello, Anne, Thank you for finding time to write this feedback and we wish you a great day. Kind regards, Caterina Ferraresi - Muziker

Rated 5 out of 5 stars

Competitive price

Competitive price, fast and affordable shipping.

January 11, 2026
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Reply from Muziker

Hello, Thank you for your nice feedback and we're looking forward to your next visit. Kind regards, Caterina Ferraresi - Muziker

Rated 5 out of 5 stars

Muziker always delivers fast and the…

Muziker always delivers fast and the records have good quality :)

January 9, 2026
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Reply from Muziker

Hello, Doris, Thank you for being our loyal customer and for recommending our online store. We're looking forward for your next visit. Kind regards, Caterina Ferraresi - Muziker

Rated 5 out of 5 stars

Client oriented service

Client oriented service. Needed to return the purchase due to miscalculated dimensions - no issues, fast and easy.

March 11, 2025
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Reply from Muziker

Hello, Nikolaj, Thank you for this perfect feedback and we're happy that you've found time to recommend our online store to others :) Kind regards, Caterina Ferraresi - Muziker

Rated 5 out of 5 stars

Large inventory

Large inventory, great prices.

January 8, 2026
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Reply from Muziker

Hello, Linda, Hello, Ina, Thanks for sharing your positive experience with other customers. Kind regards, Caterina Ferraresi - Muziker

Rated 1 out of 5 stars

I am still waiting for an order from…

I am still waiting for an order from early January. 2 of 3 packages arrived, but the last one is lost and I have no clue wether I will receive it or not.

January 8, 2026
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Reply from Muziker

Dear Jeroen,
We're really sorry for the difficulties that you've experienced with your order, since Muziker is here to bring joy.
We'd appreciate if you can write about your difficulties directly to our customer support e-mail: support@muziker.nl and we'll do our best to sort things out ASAP.
Thank you
Patrik - Muziker

Rated 5 out of 5 stars

Order was delivered to the United…

Order was delivered to the United States only a couple of days after placing it. Super fast shipment and everything came in excellent condition! I highly recommend it!

January 27, 2026
Unprompted review
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Reply from Muziker

Hello, Nuno, It's great to read about your positive experience with our store! Thanks for your review :) Kind regards, Caterina Ferrarresi - Muziker

Rated 5 out of 5 stars

Great communication

Great communication, prompt delivery and excellent selection of gear, thank you

January 5, 2026
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Reply from Muziker

Hello, Thank you very much for kind feedback, it makes us happy. We really try to do our best for every customer. Kind regards, Caterina Ferraresi - Muziker

Rated 1 out of 5 stars

Bought Fl Studio Producer edition scam?

Bought Fl Studio Producer edition, Muziker gave me a license key that was already in use. Seems like a scam.

EDIT TO ANSWER REPLY: Already contacted you via mail on 27.1.2026. You haven't gotten back to me though.

January 27, 2026
Unprompted review
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Reply from Muziker

Dear Mikael,
We're really sorry for the difficulties that you've experienced with your order, since Muziker is here to bring joy.
We'd appreciate if you can write about your difficulties directly to our customer support e-mail: support@muziker.com and we'll do our best to sort things out ASAP.
Thank you
Patrik - Muziker

Rated 5 out of 5 stars

Great selection and prices of vinyl records!

Bought some vinyls - great selection (some stuff that I couldn't find in other online stores), great prices, good delivery price and time! Will def buy again.

January 6, 2026
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Reply from Muziker

Hello Maruta,
Thank you for your positive feedback.
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Patrik - Muziker

Rated 5 out of 5 stars

Thank you!!

December 29, 2025
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Reply from Muziker

Hello Giedrius,
Thank you for your positive feedback.
We're truly happy when our customers are satisfied with our services and share their experience with others.
Thank you once again.
Kind regards,
Patrik - Muziker

Rated 3 out of 5 stars

well..you took my money...you delivered…

well..you took my money...you delivered the goods...business as usual...if you had included a candy, greetings, photo, wishes...anything personal, you would have gained 5+. As an entrepreneur myself for 30+ years I always give something extra to my customers, just to strenghten my Brand...BRAND EXPERIENCE IS THE KEY...GUITAR PEDALS YOU CAN BY FROM ANYWHERE!!!!

January 5, 2026
Muziker logo

Reply from Muziker

Hello, Thanks for sharing your experience with other customers. Of course, also Muziker sends small gifts to the customers, even if the surprise occurs by case. Kind regards, Caterina Ferraresi - Muziker

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