Myfaceclub Reviews 362

I’m impressed of how fast I got an respons from you since you got my complaining.

I’m thankful that you listened to what I’m not satisfied with and that you will help me to get my money back ✊

Lolan Sjuls

I was not pleased as my credit card was charged. I did not want any membership. The bank notified me and told me that my card was being charged continuously. I was not pleased at all. I was so disappointed. Please do everything to possible to stop all membership fees at once and refund my card.

Risshi Seepersad

Fast and very kind service by Elsa. The problem was quickly resolved. Thank you.

Diamond has addressed the issue and has helped alot..thank you

I initially got tricked into a subscription that I believed was a one-time courier payment. After realizing I was charged for a membership I never agreed to, I reached out to YourBeautyAid and MyFaceClub's support team.

Customer service promised a refund of €26.50 for the unauthorized downgrade. However, instead of returning the amount to me, only a small amount (€1.90) was returned to my bank account, far from what was promised. When I followed up, I was told the refund had already been issued — without acknowledging that the only a small amount was refunded.

This entire experience has been incredibly frustrating, misleading, and emotionally exhausting. I do not recommend giving them your card details. If you do, monitor your charges closely and do not expect a clear refund process.

Edith has been extremely transparent with me, helping me resolve any issues that I had and explaining everything properly. The communication is great and this just makes the service really amazing.

Great and quick assistance rendered by Emerald which makes this company worthy of all praises.

This company is a scam.
I did not know this could happen so beware: through a link on Facebook I was sent to an inquiry for a company in Portugal and by responding to the inquiry I would receive a gift and it would only cost me 2€. What happened was that I was charged not once but TWICE for 2€ in two different companies that I would only discover later: Myfaceclub and tools shop. I did not agree to anything and they inserted me in their membership plans which I knew nothing about and it cost the whopping amount of 49.50€. I was very quick in seeing the emails so I asked for the agents from the sites (which were not that nice) to cancel my membership. The cancelling would take 14 days!! and in that time I would have to pay a cancellation fee that according to them I HAD AGREED (?) Anyways I cancelled my card because even though the agent said my membership was cancelled and I did not have do pay the fee I can not trust them since they are sketchy as hell.

The agent Harry was ok but I'm not agree with your terms AND conditions about refunds

Great customer service. Fast service and fast review and action for my request. Customer Care agent Noah and agent Sarra was really helpful to solve my issue

Problem addressed
Good service

Hope Kate will process my cancellation. She's kind.

The answers were quick and clear, as was the help I received.

Zoe acted immediately with the request as she understands the urgency of it.
Looking forward for the fulfilment of it as promised.

It’s a scam!

I got through with what I needed. Timely responses and very professional