Fahlo Reviews 9,316

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 4,342 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting the bracelets as cute, comfortable, and well-made, making them excellent gifts for animal lovers. The app is frequently lauded for its engaging user experience, allowing people to track animals, learn facts, and feel connected to conservation efforts. Many people appreciate the excellent customer service, noting quick responses and helpful resolutions to issues. However, some customers also noted dissatisfaction when tracked animals stopped sending signals, requiring the purchase of a new bracelet rather than a replacement. A few other people also felt that the app's frequent promotional pop-ups detracted from the user experience, and some reported issues with receiving duplicate animals or missing tracking cards in their orders.

What people talk about most

Product

Users describe positive interactions with product, highlighting the bracelets' appeal and the unique... See more

Application

Reviewers highlight positive aspects of the app, with many expressing love for its functionality and the... See more

User experience

Reviewers mention positive feedback about user experience, finding the app and overall experience fun,... See more

Order

Clients share ambiguous opinions on order, with many expressing satisfaction with the quick delivery and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the team for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Absolutely love my animals, though I am sad that they don’t just give you a new animal to track when one looses signal. I lost my polar bear and dolphin and it says I have to buy a new bracelet. I did... See more

Rated 5 out of 5 stars

It took me a bit to actually get the bracelet because I ordered during the winter and the weather was really bad, but I’m SO in love with it! I got Ning the Snow leopard! Convinced my partner to get o... See more

Rated 5 out of 5 stars

I ordered the bracelet for a present (in the UK) and was worried it wouldn't arrive on time, it came 2 days later and I love it, I can't wait to hear all about the Turtles journey!

Rated 5 out of 5 stars

Great customer service, beautiful bracelet. The bracelets were a gift and the recipient loves them and is enjoying tracking her dolphin 🐬, whale 🐳 and shark 🦈. I would recommend to anyone, any age... See more


Company details

Written by the company

Save our Wildlife with every order! For any customers with questions, the fastest way to reach us is on Facebook or Instagram. Please send us a message there, or email us directly at support@myfahlo.com, and we would love to help. Also, please make sure you ordered from us, there are a lot of scam copy companies out there. We are the only company with a verifiable partnership with the Sea Turtle Conservancy, verifiable directly on their partner list: https://conserveturtles.org/partners/ We appreciate everyone's support for our mission :)


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Highly recommend Fahlo

My granddaughter gave me a bracelet for Christmas. I loved it and was intrigued by the information provided and being able to see where my animal had been. So I've now got several more, the latest yesterday. I live in Australia and received them within a few weeks from ordering them. The bracelets are well-made, pretty and comfortable.

I am totally addicted to following the movements of these beautiful animals and so grateful to Fahlo and their partners for the amazing work they're doing to educate and trying to save these creatures that humans seem determined to destroy. I had also contacted Fahlo with an enquiry and the response was fast,helpful and extremely polite.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome braclet

This is my first bracelet that I had for about an hour but I already love it! 🤩
It gives you all your animals lore and information about it! Even if it only lasts for up to a year it's definitely worth it

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing. 100% will recommend to everyone I know. I couldn't be happier to be supporting them. If you love animals you will love Fahlo. I'm obsessed!!!

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great project for me and my son

Me and my son do this every year for birthdays or when we go on vacation since we like to go to zoos and we get each other bracelets and we follow the animals this helps him feel connected and helps me show him how to be aware this is a great project

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

i love this app so much!! 🥰🥰😍🩷😁☺️

i love this app so much!! i collect the bracelets and i love them so much!! i do wish the information was more personal to the specific animal your tracking instead of just facts about the animal in general, and maybe including what else you can do to support animal rescue!!

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

app is so good

Me my brother sister and mom share acount and it's really cool I love tracking them we have 5 things there names Are ping rush odare Eddie and eleven I love this app and now I only use my ipad for tracking on this app

May 28, 2026
Unprompted review
Rated 4 out of 5 stars

So amazing

It's amazing but I want to know a little more about how my turtle and I know that it is not exactly possible but like tell me where she is so I don't have to look otherwise it is truly the best and I will definitely be buying again at some point and it is so worth it

May 28, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible !!

Horrible !!! Animal never moves

May 27, 2026
Unprompted review
Fahlo logo

Reply from Fahlo

Hello,

We’re so sorry to hear this has been disappointing. Tracking updates can vary from animal to animal, and that’s completely normal. Each species moves differently, and update frequency depends on things like the animal’s location, behavior, environment, and when the tracker is able to send a signal. Some animals may update daily, while others may update every few days, weekly, or even biweekly.

We know it can be frustrating when you’re excited to follow along with your animal’s journey. Please reach out to us at cx@myfahlo.com and our team would be happy to take a closer look and answer any questions you may have!

- Bailey

Rated 1 out of 5 stars

Cool concept bad customer service

Bought a bracelet for my daughter we registered it that day the turtle had lost its tracker before we got it. So payed for it and got something that didn’t work. Well you would figure we would get a replacement I’ve reached out 3 times without a message back.

May 25, 2026
Unprompted review
Fahlo logo

Reply from Fahlo

Hi Cale,

Hi there, we’re very sorry to hear about your experience and completely understand how frustrating this must have been, especially when the bracelet was a gift for your daughter.

In cases where an animal’s tracker is not frequently updating, it does not always mean the animal is lost, but we absolutely want to make this right for you. Please email us at cx@myfahlo.com with your order information so our team can look into this further and help with a replacement solution as quickly as possible.

We truly appreciate your support and the opportunity to help resolve this for you.

- Bailey

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