While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional user experience, noting that the setup and operation are easy and intuitive. Many people appreciate the helpful and positive attitude of the staff, often mentioning specific individuals who went above and beyond to assist them. The service is often described as seriously awesome, efficient, and user-friendly, with many consumers praising the smooth transaction process and quick daily settlements. However, some people were dissatisfied with the customer service, citing issues like difficulty communicating with fluent English speakers, unhelpful responses, and long wait times for resolutions. A few other people also felt that the service was terrible, experiencing problems with account changes, issues related to fund processing, and a lengthy, complicated verification process.

What people talk about most

Customer service

Consumers find customer service to be ambiguous. Many customers praise the brilliant communication, fast and... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the "seriously awesome"... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of setup and intuitive nature of... See more

Payment

Reviewers highlight ambiguous aspects of payment. Many customers praise the swift processing, with funds... See more

Staff

Reviewers mention positive feedback about staff. Customers appreciate speaking to actual humans who are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I don't Write reviews normally. However, I have had fantastic support from ZELLER especially from Sam, Luigi and May. I have used other systems and transitioning now but ZELLER exceeds both in Tech Su... See more

Company replied

Rated 5 out of 5 stars

Jared Strike WA state manager made the entire process easy. Clear concise instructions, easy to set up and use. Great rate and a genuine desire to be part of our journey. Zeller applications avail... See more

Company replied

Rated 5 out of 5 stars

Zeller has saved me hundreds of dollars already with their products since I signed up. so many great products! By using the Zeller app instead of a physical terminal, there is no need for physica... See more

Rated 5 out of 5 stars

Really easy to setup for my construction business. Easy to get payments from clients onsite on my phone or the terminal that I keep in the car. I want to thank Julian Boscoe especially, he helped me f... See more

Company replied


Company details

  1. Eftpos Equipment Supplier
  2. Accounting Software Company
  3. Alternative Financial Service
  4. Non-Bank Financial Service
  5. Payment Service

Written by the company

Zeller is one solution for all of your business finances. From EFTPOS to invoicing, accounts and cards, Zeller is the smarter alternative to your outdated business bank. By bringing every tool together into one connected ecosystem, we help you reduce the time spent on finding providers, completing long applications, onboarding, and getting set up. We do this through a simple, fast online sign-up process, and no contract necessary.


Contact info

4.0

Great

TrustScore 4 out of 5

264 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wondeful and easy to use

Wondeful and easy to use. Installation was super efficent and friendly. System has worked perfectly with no connection issues and has saved a tremendous amount of money for the busienss

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and support!

Even though we are a very small not for profit the service we received has been second to none. Julian Boscoe, Account Executive, Sydney has provided fantastic service and support.

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

Like a Bank, but without the "BS"

We have been with Zeller for almost a year now and our experience to date has been exceptional. The service we get from Zeller far out weighs any "Big Bank" we have dealt with over the last 4 years. Their pricing is competitive and the sign up process was a matter of hours as opposed to weeks with a "Big Bank". We have also taken advantage of some of the other products on offer with Zeller such as the High Interest Savings Account & Corporate Card facilities which make life allot easier for tracking expenditure across the business. The Zeller App
is easy to use and has some great features giving you insights to your business that you wouldn't get with a conventional payments provider or bank. We are interested to see what other products Zeller will introduce in the future, the products and services they offer so far almost tick all the boxes for a total business banking solution. Based on our experience so far with the service we would consider cutting ties with our "Big Bank" and have all our business banking needs with Zeller.

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great system with reliable support

Have been using Zeller now for over 1 year and am very pleased with the system. Both the terminal's functionality and the support when you need is fantastic. Very pleased and would highly recommend.

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

Zeller is simply the best EFTpos…

Zeller is simply the best EFTpos terminal going around. It has never gone down and is simple to use, and support from the team (especially Alex) is excellent.
We have been with them since they started up, which was a big risk for us as a small business, but it's been one of the best moves we've made financially in our business' history. You won't be disappointed... excuse the pun, but trust me!

January 29, 2025
Unprompted review
Rated 4 out of 5 stars

Great customer support to get set up

Great customer support from Julian, to get set up! Easy access to your money by the Zeller Mastercard. Settlement times are good.
The 4 star rating is due to not being able to schedule payments or set up reoccurring payments. Hopefully, this would be possible in the near future. I still would highly recommend Zeller.

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Alex Paton has been my constant contact…

Alex Paton has been my constant contact since day 1 of me starting my business. His customer service has been outstanding and one of the reasons I have stayed on board, even with better pricing offers. I hold excellent customer service higher than prices.

January 29, 2025
Unprompted review
Rated 4 out of 5 stars

Was an easy setup

Was an easy setup, thanks to Harrison Brick terminals very easy to use only problem I have had is that one of the SMS cards that I have does not work any more otherwise very good and have been using these over six months now

July 2, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Support and Assistance

We recently added an additional terminal and the support and assistance was so amazing.
Someone answered the call on a weekend and took the time to assist me on all aspects of the set-up.

December 14, 2024
Unprompted review
Rated 5 out of 5 stars

I really recommend Zeller because I…

I really recommend Zeller because I have always had great service, ever since I decided to purchase it, Julian Boscoe has been attentive throughout the entire process and even after delivery, he has been very kind and the service has been excellent. ⭐️⭐️⭐️⭐️⭐️

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer support.

Recently purchased a 2nd zeller and had an issue in the first couple of days. It only took a couple of phone calls before a new one was arranged and sent. No back and forth, or endless emails, just a straight up replacement. Customer service was excellent and I am glad we went with zeller.

January 20, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look