I don't Write reviews normally. However, I have had fantastic support from ZELLER especially from Sam, Luigi and May. I have used other systems and transitioning now but ZELLER exceeds both in Tech Su... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jared Strike WA state manager made the entire process easy. Clear concise instructions, easy to set up and use. Great rate and a genuine desire to be part of our journey. Zeller applications avail... See more
Company replied
Zeller has saved me hundreds of dollars already with their products since I signed up. so many great products! By using the Zeller app instead of a physical terminal, there is no need for physica... See more
Really easy to setup for my construction business. Easy to get payments from clients onsite on my phone or the terminal that I keep in the car. I want to thank Julian Boscoe especially, he helped me f... See more
Company replied
Company details
- Eftpos Equipment Supplier
- Accounting Software Company
- Alternative Financial Service
- Non-Bank Financial Service
- Payment Service
Written by the company
Zeller is one solution for all of your business finances. From EFTPOS to invoicing, accounts and cards, Zeller is the smarter alternative to your outdated business bank. By bringing every tool together into one connected ecosystem, we help you reduce the time spent on finding providers, completing long applications, onboarding, and getting set up. We do this through a simple, fast online sign-up process, and no contract necessary.
Contact info
3000, Melbourne, Australia
- 1800 935 537
- support@myzeller.com
- myzeller.com
4.0
Great
264 reviews
Replied to 78% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Zeller is a great alternative to other solutions
The Zeller EFTPOS Terminal is very easy to use and the website makes it easy to manage my accounts.
October 11, 2024
Unprompted review
There are a lot of features that I…
There are a lot of features that I really like about Zeller. I use my phone essentially as an eftpos machine, I can send virtual payment links to clients, and the lower bank transaction fees than Zeller's competitors. Zeller is great!
October 10, 2024
Unprompted review
Zeller is an ideal bank for everyday…
Zeller is an ideal bank for everyday transactions and business banking with helpful and considerate staff. They were there when needed.
October 10, 2024
Unprompted review
Poor experience
Zeller saves money on fees however the slow processing times in which we receive our funds needs improving. Some days we receive the funds by 1pm so days it at like 5pm it’s very inconsistent and disappointing as we need our funds by 6am the next morning. All funds should be processed at midnight each night.
October 3, 2024
Unprompted review
Reply from Zeller
Hi Jake,
Thanks for sharing your feedback, and we apologise that your experience using Zeller has not met your expectations! We understand the importance of getting you your settlements as quickly as possible, which is why we're proud to make two options available to you to get you your settlements as fast as possible.
Daily settlements to your 3rd party bank account will arrive the next business day. The funds are settled by Zeller overnight, but when they land in your nominated account it is dependent upon your own bank's clearing schedule. This can sometimes result in your funds landing in your account at different times, which is unfortunately out of Zeller's control.
If you'd like to get your settlement faster, we also offer nightly settlement, 7 days a week, to your free Zeller Transaction Account. This ensures you get your money 7 days a week, and even earlier than settlement to your 3rd-party bank account.
If you'd like to discuss these options and how you can work out what's best for your business, please feel free to reach out to our local support team on 1800 935 537. We're available between 9AM and 1AM, 7 days a week.
Team Zeller
We needed a cheap but effective EFTPOS…
We needed a cheap but effective EFTPOS solution for our community not for profit Sausage Sizzle we hold at the markets every fortnight.
The banks were complicated requiring ABN's, setting up business accounts - all very complex for a very small outfit trying to earn a few extra $$$ for community projects.
Zeller was so simple, download the app, set it up within 10 minutes and we were ready to accept $$$ on our phone at the market. The next day you can send the money to your bank account if you wish.
No ABN's, no phone interviews with banks to set up business accounts that take days for them to call...
Just so easy and hassle free..
We took advantage of a setting that passes the 1.4% fee directly onto the purchaser so that our NFP is charged nothing what so ever - completely free of charges...
August 25, 2024
Unprompted review
Very happy with Zeller
Very happy with Zeller , I have been using there app to take payments on the road for a few months now via my iPhone 12 . Well designed site to check payments and very easy to transfer cleared funds into my bank account .
October 10, 2024
Unprompted review
Takes long time to turn on.
I have to log in every time you turn it off and on, and if the internet is a little bad, it keeps rebooting. I can't keep it on because it's a business run by myself, but the battery wears out quickly if I turn it on, and it takes too long to turn it on if I turn it off. I waste 5 minutes every day.
And I bought zeller 1 for about $200 and zeller 2 was launched a week after I bought it. And I honestly felt bad when I saw the price go down to $99. I think I wasted my money on starting a new business.
October 10, 2024
Unprompted review
Seamless
The service we enjoy from Zeller is absolutely seamless - it makes our business easier.
October 10, 2024
Unprompted review
Reply from Zeller
Hi Rungrattana,
Thank you for your positive review and support of Zeller. We are happy to hear that you are enjoying your experience with us.
Team Zeller
The Zeller machine is very easy to use
The Zeller machine is very easy to use. The back - end reports are very user friendly.
The club has been using this facility for approximately 12 months, it has made a significant improvement in our day to day operations to offer our members an eftpos facility.
October 10, 2024
Unprompted review
Reply from Zeller
Hi Jo,
Thank you for your review and support of Zeller. It's great to hear that the dashboard reporting is helping you track your transactions and that we've been able to support your club and members.
If you ever need assistance in the future, our customer support team is here to help. Don’t hesitate to reach out to us at support@myzeller.com.
Team Zeller
Love love love my Zeller app
Love love love my Zeller app
So easy to use , with lots of functions. I may not use all the functions but the ones I do help my business a lot
The easiest function is payment from phone to phone
October 10, 2024
Unprompted review
Reply from Zeller
Hi Nicole,
Thank you for your review. It's great to hear how much you're enjoying the Zeller app and how it's been able to support your businesss. We're constantly improving our product, so keep an eye out for even more updates to the Zeller app soon!
If you have any feedback on features you'd like to see or suggestions on how we can improve our existing product or service, feel free to reach out to us at feedback@myzeller.com.
Team Zeller
I purchased the stand alone EFTPOS and love it…
I purchased the stand alone EFTPOS terminal on a recommendation from a mate at a local business. My experience has been trouble free with the customers paying for service absolutely no problems, only a modest outlay for the terminal which I own outright. Very happy,
Cheers Michael Bilpin
October 10, 2024
Unprompted review
Reply from Zeller
Hi Michael,
Thank you for your support of Zeller. We're glad to hear that we’ve been able to support your business and that you're enjoying owning your terminal with no rental fees.
If you ever need assistance in the future, our customer support team is here to help. Don’t hesitate to reach out to us at support@myzeller.com.
Team Zeller
Great support
Great support, easy to use, fantastic dashboard easy setup. Thank you, Daniel,
October 9, 2024
Unprompted review
Reply from Zeller
Hi,
Thank you so much for your kind words. We're so happy to hear that Daniel, our implementation specialist, was able to support you and your business. We'll be sure to pass your compliments along to him.
Team Zeller
Professional and efficient on-site…
Professional and efficient on-site installation
August 30, 2024
Unprompted review
Reply from Zeller
Hi Yuxiang,
Thank you for supporting Zeller. We are happy to hear that our team was able to help you get up and running so smoothly.
If you ever need assistance in the future, our customer support team is here to help. Don’t hesitate to reach out to us at support@myzeller.com.
Team Zeller
Worst POS System company
The most unreliable company that I have dealt with, they have hold my funds for nearly 90 days which relate to customer orders. As a new business I used them for\ basic transaction. After 1 day of using their merchant transaction they withheld the funds and asked for further details in regards with the transactions. After providing them further details, they made a decision to deactivate my account. I asked them to reverse the transactions back to my customer which they refused. I asked them to provide me with my funds they refused and each time I ask them about funds being withheld they bring up their terms and conditions. I contacted the Australia Business Commission and was advised if I no longer trading business Myzeller all funds should have been not honoured and should have been reversed back to the cardholders. None of these actions have happen. This company has zero business ethics or understanding how business's work, I highly recommend not dealing with this company as new business or any type of business.
August 29, 2024
Unprompted review
Reply from Zeller
Hi Patrick,
Thank you for your feedback, and we’re disappointed to hear that your experience with Zeller did not meet your expectations.
As a payment processing company, we are responsible for protecting both our merchants and their cardholders for every transaction processed with Zeller.
In the event that a chargeback is raised by your cardholders, our team is always sure to proactively communicate with you, provide you with the information needed to help explain the situation, and support you through the investigation process with your cardholder’s bank. In the event we’re able to resolve the chargebacks successfully, we will always return any held funds to you promptly.
We understand that our team has been in communication with you over the past weeks to support you through this process, and apologise for any disruption caused to you and your business. If you’d like to discuss further, please send us a note referencing this review to feedback@myzeller.com, and we can connect you to the right team — or respond directly to the email communication our team has shared with you.
Team Zeller
FANTASTIC CUSTOMER SERVICE….
FANTASTIC CUSTOMER SERVICE….
Other companies take note - this is the way to treat customers, particularly AFTER they
have purchased your product. Zeller should
be used as a model organisation for
Exemplary Customer Service.
August 28, 2024
Unprompted review
Reply from Zeller
Hi David,
Thank you for your review and support of Zeller. We agree that our customer support team goes above and beyond. We will pass on your feedback, and they will be extremely happy to hear your kind words.
Team Zeller
A fine card reader backed up by excellent support
We signed up for the card reader on a special not-for-profit offer. The reader was free and the transaction fee significantly lower than a (good) competitor.
Signing up was easy after the necessary verifications, and support along the way was excellent.
The reader is very good, and we can review transactions easily.
August 19, 2024
Unprompted review
Reply from Zeller
Hi Clivey,
Thank you for your feedback on Zeller. We’re glad to hear that you are enjoying our competitively low transaction rates and that the sign-up process was so smooth for you!
If you ever have any feedback on how we can improve feel free to reach out on feedback@myzeller.com.
Team Zeller
Very helpful to help me set up the…
Very helpful to help me set up the Zeller terminal, will be using for my first time, thank you
August 21, 2024
Unprompted review
Reply from Zeller
Hi Paula,
Welcome to Zeller and thank you for your review. We're so happy to hear that your onboarding experience was smooth and easy.
If you ever need assistance in the future, our customer support team is here to help. Don’t hesitate to reach out to us at support@myzeller.com.
Team Zeller
Fantastic price
Fantastic price. Virtually no waiting to speak to someone. Totally helpful and polite
August 16, 2024
Unprompted review
Reply from Zeller
Hi Shelley,
Thank you for your support of Zeller and taking the time to write your review. We're happy to hear that our customer support team were able to address your problem both quickly and with such care.
Team Zeller.
Support with set-up exceptional.
August 15, 2024
Unprompted review
Reply from Zeller
Hi Kevin,
Thank you for your kind words about our implementation team here at Zeller. We’re glad to hear that your setup went smoothly, and we look forward to continuing to support your company.
If you ever need further assistance, don’t hesitate to reach out to our team at support@myzeller.com.
Team Zeller
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