Zeller Reviews 264

Emilia is super competent, responsible and friendly. She provided lots of help when I am setting up the Zeller account! Thank you for provide such a professional and patient services.

Great feedback
The person who attended me (Zenia) was great, patient and knowledgeable
She guided me step by step through all the things that would allow me to make the best of what is offered.
Thanks

This is my second business using Zeller. Highly recommended . Great service and follow up by staff to ensure all is going ok.

Generally charge $2:13 surcharge per purchase and goes to credit card as default payment. Does not allow EFTPOS access to savings account.

Very straightforward and efficient team
Get things up and running in no time
So far so good

They put their terminals at retail points then charge customers huge amounts. As the retailer did not have a sign indicating the surcharge, as a bear minimum YOUR sales team/company should with your terminals provide a generic sign/notice to retailers so they can display so consumers know that there may be a surcharge. Also unhelpful customer service on the 1800 no.; typical, the call centre based overseas

"I wanted to take a moment to express my heartfelt appreciation for the exceptional support provided by Daniel Anderson from Zeller. Daniel played a pivotal role in the seamless integration of the EFRPOS machine, and his expertise was invaluable throughout the entire process.

His dedication, patience, and willingness to go above and beyond ensured a smooth transition, and we couldn't be happier with the result. Daniel's outstanding technical knowledge and excellent communication skills made the integration process effortless, and his friendly demeanor made him a pleasure to work with.

Thanks to Daniel's hard work and commitment, we're now enjoying the benefits of our new EFRPOS machine, and I highly recommend him to anyone seeking top-notch support. Please extend my gratitude to Daniel for his fantastic work!"

Good customer service with prompt response

Call Centre was absolutely painless - quick to answer and answered my questions with minimum of fuss. The big banks could take a lesson from Zeller with customer service!

shocking service, still waiting on a large catering transaction to be processed they have withheld it
card was used and pin
weekend customer service shocking, screaming baby which agent talking to me on hold for 19 min and not solved its just as joke
keep in mind Friday Transactions drop into the bank Saturday transactions 7 days a week this is just holding revenue to make more money

I joined Zeller as I’m a big supporter of organisations offering an alternative to the more traditional banking options.

Starting with a new business I used the opportunity to use a deposit from the ATO to try out the features available and take advantage of their savings account.

Lucky to say I’ve been the recipient of a few ATO deposits and have enjoyed the instant access to funds with other banking institutions.

Unfortunately not the case with Zeller.

I contacted the bank 1 business day after the deposit to check where it may have gone. Was told it would take 2-3 business days for it to appear, but to call back in 2 days if it hadn’t appeared.

Giving the benefit of the doubt I chose not to call and instead spend some time on Saturday to pay some bills and do some organising as would be after 3 business days from the deposit being made.

Shocked, mad, disappointed 3 business days and still no cash.

Im quite surprised that guaranteed funds from a government agency take more than 3 business days to clear and upon calling their help centre, was told maybe Monday.

Sorry Zeller but if this is what I’m to expect moving forward, in a world of instant payments. Your banking system is not for me.

Wonderful follow-up service to assist us switch from another supplier. The efpos machine works really well.

Harrison and the team made my experience of getting a new eftpos terminal smooth practical and efficient
Highly recommend the team at Zeller

24 hour "delay" for "security" on transfer to an account for the first time. Even an Osko transfer.

Not sure what security. Apparently they can't cancel the transaction.

As far as I can tell this is specifically to inconvenience customers. Even more amusing when the transaction has been processed previously in the past.

A company offering financial services should be able to tell you immediately where your money is and why a 24 hour "security" delay on a transfer is for. Customer support could explain neither.

Osama helped the changeover from the bank to using Zeller, making it quick and simple. Highly recommend!

Easy, quick process with no hidden clauses to signing up. User friendly and reliable :)

Very supportive team to assist when we needed help

excellent terminal for the price

My delegated account executive Leah has been an excellent help. We had no experience with eftpos platform and how everything works but Leah has explained everything in detail and guide us through step by step to set us up making it all easier. Leah has been always on the end of a phone or email to answer any questions we had. Zeller has also provided us with the terminal free of charge and have the lowest surcharge amongst other eftpos platforms.
We couldn't be more happier with the service.

Zelle team was amazingly helpful and easy to deal with! The machine is working great!

What can I say, just an absolutely AMAZING EXPERIENCE. Having worked for more than 28 years as a Public Servant with the State Government of Victoria and mostly in Customer Service it’s the first time I have experienced such a wonderful experience. From the moment I was introduced to Zeller and connected with Juliet Wang the Accounts Executive I knew from that moment that my decision was definitely the right one. Juliet went out of her way to help me understand every fine detail I needed to know, her approach was very professional and made me extremely welcomed. It’s now more than 2 months since I have been with Zeller and I am so happy to be part of the team. As a taxi driver now, I do my best to pass on the good word to all my mates about Zeller and there helpful staff. I’ve used a few different machines in the past but nothing will ever come as a close to a Zeller eftpos machine. Zeller is also up to date with modern technology and data supplied to me through the machine and the application is very informative and makes my life so much easier. I can go on and on, with a lot of things to say about the eftpos machine, but my advice is to try it without any hesitation at all. I can assure that you would never regret about it. Definitely the best decision I have made.
Thanks once again to Zeller, a big thank you to Juliet Wang and my mate Con who introduced me to the team.
Good luck to all and keep up the brilliant work.